Full Time Technical Analyst Jobs (NOW HIRING)

Job Summary:
Garmin is seeking a full-time Technical Analyst at their U.S. headquarters in the Greater Kansas City area. The role involves managing technical development tasks to support IT needs, including case management, reporting, data analysis, and system configuration, while also improving IT products and services efficiency.
Responsibilities:
• Primary point of escalation in conducting investigations of root-cause analysis of issues.
• Work closely with project teams to ensure requirements are understood and deliverables are aligned with project objectives
• Learn how to use and apply appropriate tools as needed for this role – and responsible for identifying new tools able to be leveraged across global IT teams
• Autonomously manage requirements for small to medium size projects of average complexity
• Use and update instruction/knowledge articles for IT systems and infrastructure components
• Collaborate among/across teams to ensure issues are addressed by the appropriate individuals
• Demonstrate responsibility for ongoing personal development, professional growth and continuing education
• Ability to work off business hours and weekends as needed
• Identify and quickly resolve complex issues within the environment that impact associate productivity, including performing thorough root cause analysis to prevent recurrence
• Collaborate with other IT and Security teams to establish proactive monitoring and measurements to determine where user experience issues exist and that require attention
• Develop and implement a set of key performance indicators that drive operational processes, demonstrate program effectiveness, and identify areas of improvement
• Develop and implement operational processes for proactive monitoring, issue identification, triage, and resolution to prioritize user experience work, while maintaining close collaboration with IT and Security associates
Qualifications:
Required:
• High School Diploma or GED AND coursework towards completion of a degree AND a minimum of 4 years IT or technical experience
• Demonstrated ability to creatively and systematically troubleshoot and isolate issues
• High technical familiarity with Windows, Mac and Linux operating systems
• Competent with scripting languages such as PowerShell and Bash
• Highly proficient using a CLI on all platforms and using various CLI-based remote tools (SSH, WinRM, etc)
• Proficient with effectively parsing through and processing large amounts of log files (ex. event viewer, and syslogs) and terminal output
• Good working knowledge of networking concepts such as DHCP, DNS, routing, subnets, VLANS, etc.
• Demonstrated strong and effective verbal, written, and interpersonal communication skills in a team setting
• Consistently demonstrates quality and effectiveness in work documentation and organization
• Demonstrated ability to remain technically current through outside research, study, and training
• Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision.
• Ability to work in a fast paced, dynamic environment.
Preferred:
• Industry Certifications and/or a willingness to become certified at an advanced level on technologies and products
• Experience and/or training with enterprise IT systems
• Experience with an alert aggregation/management tool like OpsGenie or PagerDuty
• Experience with monitoring tools such as App Dynamics, Solarwinds, Splunk and Zabbix
Company:
WHERE DO WE START? How about Kansas City? That’s our home. That’s where Garmin put a stake in the ground in 1989. Founded in 1988, the company is headquartered in Nanterre, FRA, with a team of 10001+ employees. The company is currently Late Stage.