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Full Time Salesforce Support Engineer information

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$38K

$84.3K

$149K

How much do full time salesforce support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for full time salesforce support engineer in the United States is $84,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What does a full time Salesforce support engineer do?

A Full Time Salesforce Support Engineer is responsible for providing technical support and troubleshooting for Salesforce users within an organization. They help resolve issues related to Salesforce applications, ensure system functionality, and often assist with user training and best practices. Additionally, they may collaborate with development and administration teams to implement updates, customize workflows, and enhance the overall Salesforce experience. Their goal is to maintain smooth operation of Salesforce platforms and address any problems users encounter efficiently.

What are some common challenges faced by full time Salesforce support engineers, and how can I prepare for them?

Full Time Salesforce Support Engineers often encounter challenges such as resolving complex user issues, managing multiple support tickets with varying priorities, and keeping up with frequent Salesforce platform updates. To prepare, it's helpful to develop strong problem-solving skills, stay current with Salesforce release notes, and practice clear communication with both technical and non-technical stakeholders. Being proactive about learning and leveraging Salesforce documentation will also help streamline issue resolution and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a full time Salesforce support engineer, and why are they important?

To thrive as a Full Time Salesforce Support Engineer, you need a strong understanding of Salesforce architecture, troubleshooting, and CRM management, typically demonstrated by a degree in computer science or related field and Salesforce certifications such as Salesforce Administrator or Platform App Builder. Familiarity with tools like Salesforce Service Cloud, Apex, SOQL, and case management systems is essential. Excellent problem-solving abilities, effective communication, and a customer-focused mindset are crucial soft skills for this role. These skills and qualities are important because they ensure timely resolution of technical issues, high customer satisfaction, and smooth operation of Salesforce environments.

What is the difference between Full Time Salesforce Support Engineer vs Salesforce Administrator?

AspectFull Time Salesforce Support EngineerSalesforce Administrator
CertificationsSalesforce Certified Support Specialist, Admin certifications beneficialSalesforce Certified Administrator (ADM 201) required
Work EnvironmentTechnical support, troubleshooting, issue resolutionSystem configuration, user management, process automation
ResponsibilitiesSupport users, resolve technical issues, maintain system healthCustomize Salesforce, manage users, create reports/dashboards

While both roles require Salesforce knowledge and certifications, a Full Time Salesforce Support Engineer primarily focuses on technical support and troubleshooting, whereas a Salesforce Administrator handles system configuration and user management. The Support Engineer role is more technical and reactive, while the Administrator role involves proactive system setup and optimization.

What cities are hiring for Full Time Salesforce Support Engineer jobs?

Cities with the most Full Time Salesforce Support Engineer job openings:

What are the most commonly searched types of Salesforce Support Engineer jobs?

The most popular types of Salesforce Support Engineer jobs are:

What states have the most Full Time Salesforce Support Engineer jobs?

States with the most job openings for Full Time Salesforce Support Engineer jobs include:

Full Time Salesforce Support Engineer jobs near you
Infographic showing various Full Time Salesforce Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,294 per year, or $40.5 per hour.

Salesforce Production Support Engineer

Techvilla Solutions

Mayfield Heights, OH • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We are seeking a Salesforce Production Support Engineer with 3+ years of experience in Salesforce development, integration, and production support. The ideal candidate will have strong expertise in Apex, Lightning technologies, Salesforce integrations, data migration, and troubleshooting, along with experience in Banking and Financial Services.

Roles and Responsibilities

  • Provide production support for Salesforce applications, troubleshoot incidents, and resolve issues within defined SLAs.

  • Develop and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), Aura, Flows, Force.com, and asynchronous processing.

  • Support integrations, data migration, and Salesforce products including Sales Cloud, Service Cloud, Marketing Cloud, Financial Services Cloud, and Partner Communities.

  • Work with Salesforce CPQ, nCino, CRMA, and AI capabilities as applicable.

  • Analyze complex production issues, perform root cause analysis (RCA), and implement solutions to improve system performance and availability.

  • Troubleshoot Salesforce Governor Limits and performance issues using tools such as ApexGuru and Scale Center.

  • Review code and technical designs and recommend Salesforce development and implementation best practices.

  • Translate business and user requirements into scalable, high-quality Salesforce solutions.

  • Identify potential system improvements and proactively contribute to automation and continuous improvement initiatives.

  • Create and maintain technical documentation, system playbooks, and support procedures.

  • Lead or contribute to requirements, design, and code reviews for complex Salesforce solutions.

  • Collaborate with business stakeholders, LOBs, customers, internal teams, and third-party partners to resolve issues and deliver solutions.

  • Support manual operational activities when required to maintain service continuity.

  • Participate in meetings, provide development status, and ensure deliverables are completed on time and according to specifications.

  • Work effectively with globally distributed teams across multiple time zones.

Required Skills & Qualifications

  • 3+ years of Salesforce development, integration, and production support experience.

  • Strong hands-on experience with Apex, LWC, Aura, Flows, Force.com, asynchronous processing, and Salesforce integrations.

  • Experience with data migration, CRMA, AI, Salesforce CPQ, and nCino.

  • Strong knowledge of Sales Cloud, Service Cloud, Marketing Cloud, Financial Services Cloud, and Partner Communities.

  • Experience in Banking and Financial Services, preferably with knowledge of loan lifecycle, sales, and marketing processes.

  • Strong understanding of Salesforce data modeling, security, customization, integrations, and performance optimization.

  • Experience troubleshooting Governor Limits, performance issues, and complex Salesforce exceptions.

  • Strong analytical, troubleshooting, and root cause analysis skills.

  • Excellent communication and collaboration skills with business and technical stakeholders.

  • Ability to work independently, manage priorities, and deliver within defined SLAs.

  • Strong understanding of Salesforce development best practices, code quality, and technical design standards.

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