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Full Time Salesforce Support Engineer Jobs in Chicago, IL

krg technology inc

Support Engineer

Chicago, IL · On-site

Support Engineer Location: Chicago, IL. Duration: FullTime 6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

Maintain disciplined updates in Zendesk, Jira, Salesforce, Confluence, or other systems of record ... Experience mentoring junior support engineers or improving technical support workflows.

SpotHero

Manager, Salesforce

Chicago, IL · On-site

Manage vendor relationships with Salesforce (Support, Account Manager, Solution Engineer) and SaaS integration partners. * Build and enforce a security and governance framework: profiles, permission ...

Carefeed

Support Engineer

Chicago, IL · Remote

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... Chicago, IL FLSA Status: Full-time, Exempt What You'll Love: * Join a fast-growing startup making a ...

Carefeed

Support Engineer

Chicago, IL · On-site +1

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... Chicago, IL FLSA Status: Full-time, Exempt What You'll Love: * Join a fast-growing startup making a ...

Artius Solutions

Salesforce Developer

Chicago, IL · On-site

$57.25 - $75.75/hr

Chicago, IL (Hybrid) Employment Type: Full-Time Overview A financial services organization, is seeking a Senior Salesforce Developer to design and deliver scalable Salesforce solutions supporting ...

SMBHD

Salesforce Manager, Client Support

Chicago, IL · On-site

$57.25 - $75.75/hr

With a business-first approach, our team of consultants, developers, and engineers delivers ... Role Description This is a full-time on-site role located in Chicago, IL, for a Salesforce Manager ...

SMBHD

Salesforce Manager, Client Support

Chicago, IL · On-site

$57.25 - $75.75/hr

With a business-first approach, our team of consultants, developers, and engineers delivers ... Role Description This is a full-time on-site role located in Chicago, IL, for a Salesforce Manager ...

SMBHD

Salesforce Manager, Client Support

Chicago, IL · On-site

$57.25 - $75.75/hr

With a business-first approach, our team of consultants, developers, and engineers delivers ... Role Description This is a full-time on-site role located in Chicago, IL, for a Salesforce Manager ...

160 Driving Academy

Salesforce Engineer

Niles, IL · On-site

$90K - $100K/yr

Chicago, IL Salary Range: $90,000-$100,000 Employment Type: Full-Time Position Overview We are seeking a skilled and detail-oriented Salesforce Engineer to design, develop, and maintain scalable ...

Americaneagle.com

Salesforce Developer

Des Plaines, IL · On-site

$90K - $110K/yr

We also support continued professional growth by covering certification test fees offered by ... The US-based salary range for this full-time position is $90,000-$110,000 per year. Within this ...

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All JobsSalesforce Support Engineer JobsFull Time Salesforce Support Engineer JobsFull Time Salesforce Support Engineer Jobs in Chicago, IL

Full Time Salesforce Support Engineer information

See Chicago, IL salary details

$39.1K

$86.8K

$153.5K

How much do full time salesforce support engineer jobs pay per year?

As of Aug 24, 2026, the average yearly pay for full time salesforce support engineer in Chicago, IL is $86,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,300.00 and $107,600.00 per year, depending on experience, location, and employer.

What does a full time Salesforce support engineer do?

A Full Time Salesforce Support Engineer is responsible for providing technical support and troubleshooting for Salesforce users within an organization. They help resolve issues related to Salesforce applications, ensure system functionality, and often assist with user training and best practices. Additionally, they may collaborate with development and administration teams to implement updates, customize workflows, and enhance the overall Salesforce experience. Their goal is to maintain smooth operation of Salesforce platforms and address any problems users encounter efficiently.

What are some common challenges faced by full time Salesforce support engineers, and how can I prepare for them?

Full Time Salesforce Support Engineers often encounter challenges such as resolving complex user issues, managing multiple support tickets with varying priorities, and keeping up with frequent Salesforce platform updates. To prepare, it's helpful to develop strong problem-solving skills, stay current with Salesforce release notes, and practice clear communication with both technical and non-technical stakeholders. Being proactive about learning and leveraging Salesforce documentation will also help streamline issue resolution and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a full time Salesforce support engineer, and why are they important?

To thrive as a Full Time Salesforce Support Engineer, you need a strong understanding of Salesforce architecture, troubleshooting, and CRM management, typically demonstrated by a degree in computer science or related field and Salesforce certifications such as Salesforce Administrator or Platform App Builder. Familiarity with tools like Salesforce Service Cloud, Apex, SOQL, and case management systems is essential. Excellent problem-solving abilities, effective communication, and a customer-focused mindset are crucial soft skills for this role. These skills and qualities are important because they ensure timely resolution of technical issues, high customer satisfaction, and smooth operation of Salesforce environments.

What is the difference between Full Time Salesforce Support Engineer vs Salesforce Administrator?

AspectFull Time Salesforce Support EngineerSalesforce Administrator
CertificationsSalesforce Certified Support Specialist, Admin certifications beneficialSalesforce Certified Administrator (ADM 201) required
Work EnvironmentTechnical support, troubleshooting, issue resolutionSystem configuration, user management, process automation
ResponsibilitiesSupport users, resolve technical issues, maintain system healthCustomize Salesforce, manage users, create reports/dashboards

While both roles require Salesforce knowledge and certifications, a Full Time Salesforce Support Engineer primarily focuses on technical support and troubleshooting, whereas a Salesforce Administrator handles system configuration and user management. The Support Engineer role is more technical and reactive, while the Administrator role involves proactive system setup and optimization.

What are the most commonly searched types of Salesforce Support Engineer jobs in Chicago, IL?

The most popular types of Salesforce Support Engineer jobs in Chicago, IL are:

Full Time Salesforce Support Engineer jobs near you
Infographic showing various Full Time Salesforce Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $86,835 per year, or $41.7 per hour.

Technical Support Engineer - Sales Cloud

Salesforce, Inc.

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Salesforce rating

8.1

Company rating: 8.1 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

114th of 246 rated software companies

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

These roles have Government restrictions:Must be a Sole U.S. Citizen (Non-dual citizen with any other country) operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Through our #1 CRM platform, Customer 360, we help organizations across every industry transform how they connect with customers and operate their businesses. This role is designed for individuals who are highly motivated, self-directed, and passionate about solving complex technical challenges while delivering exceptional customer experiences. As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value through the platform.

You will serve as a trusted technical partner to customers by providing expert troubleshooting, guidance, and best practices throughout their use of the Salesforce platform. This role blends deep technical problem-solving, proactive support, and customer-focused guidance to help customers resolve issues efficiently and maximize the value of their Salesforce solutions. The Global Support environment is highly customer-focused and fast-paced, operating globally to provide 24/7 technical support across the Salesforce platform.

Duties & Responsibilities

  • Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.

  • Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud.

  • Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary.

  • Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions.

  • Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value.

  • Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods.

  • Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical support environment.

  • Develop and maintain deep technical expertise in Salesforce platform functionality and related technologies.

  • Collaborate with Product Engineering and internal teams to investigate defects, report product issues, and improve platform functionality.

  • Create and maintain technical documentation and knowledge base articles to support internal teams and the broader support community.

  • Mentor team members through collaborative troubleshooting frameworks such as the Swarming model.

  • Communicate complex technical concepts clearly to both technical and non-technical stakeholders.

Required Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.

  • 2+ years of experience in technical support, software engineering, or related customer-facing technical roles.

  • Experience troubleshooting software applications and debugging code, including Java-based applications.

  • Strong understanding of database concepts, data management, and SQL.

  • Experience explaining complex technical concepts to non-technical audiences.

  • Excellent written and verbal communication skills.

  • Strong analytical and problem-solving skills in fast-paced technical environments.

  • Customer-focused mindset with ability to build consultative relationships with stakeholders.

  • Ability to prioritize multiple tasks and manage competing customer issues effectively.

  • Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.

  • Experience with web technologies including HTML, JavaScript, CSS, LWC, or APEX.

  • Must be a Sole U.S. Citizen (Non-dual)

  • Professional proficiency in spoken and written English is required

Preferred Qualifications

  • Portuguese and Spanish language proficiency highly preferred.

  • Experience working within the Salesforce platform architecture.

  • Salesforce certifications such as Salesforce Administrator (ADMIN201) or similar.

  • Experience with AI/LLM technologies, conversational AI, or AI orchestration frameworks.

  • Prior experience in customer-facing roles such as Technical Support, Solutions Engineering, Customer Success Engineering, or Professional Services.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $80,900 - $122,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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