Full Time Revolve Customer Service Jobs (NOW HIRING)

Meet REVOLVE:

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 20 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

Some of the sweetest perks we offer aren’t in a typical benefit package like hefty discount on items we carry – as in 50% or more off retail prices, free weekly lunches, and pretty rad company parties.

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the Sales Lead role:

The Sales Lead/Retail Keyholder is support to their Store Manager & upper management team in driving a performance based culture within their location, while focusing on delivering exceptional customer experience. The Keyholder should be passionate about fashion, styling, client connection, and developing talent. The Keyholder leads alongside their Management Team and is a brand ambassador for our customer and internal team.

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Monitor and assess retail store performance, including sales, product levels by season, and general compliance with company standards and policies in partnership with Store Leadership.
• Apply a strong understanding of business acumen to drive the business and help build longterm solutions.
• Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand. Be the example for your team in creating and fostering lasting relationships with customers.
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales.
• Assist in merchandising and maintenance of the sales floor.
• Provide honest and confident feedback to customers about style and fit
• Work with the team to keep the store customer ready, which means filling orders, stocking, re-merchandising, and cleaning
• Responsible for opening and closing the store & directly managing a team alongside Store Leadership
• Support the day-to-day performance of the retail store team, enabling an incredible employee experience through regular feedback and performance based discussion.

Required Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Prior experience in a retail/boutique store dealing with high-end goods, and clientele oriented sales
  • Minimum 2 years Retail Experience
  • Minimum 1 year Retail Management Experience
• Candidates must also be outgoing, energetic, professional and good representatives of our brand and be able to emanate the FWRD brand life-style
• Exceptional organizational skills, follow through and attention to detail
• Strong problem solving attitude
• Collaborative spirit and proactive attitude.
• Excellent written and verbal communication skills
• Must have availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
• Proactive sales approach - able to show initiative/ideas to constantly improve the client experience and drive sales
• Customer centric - proven ability to foster and maintain personal relationships with clients to build brand loyalty to FWRD
• Motivated and willing to go above and beyond to service the client
• Strong attention to detail

Minimum Qualifications:

• Proficient in Gmail, excel, word and online navigation
• In-Store Retail experience
• Luxury preferred
• Understanding of garment bodies and fashion trends
• Understanding of retail metrics and terms
• Ability to bend, lift, open and move product up to 50 lbs.

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

A reasonable estimate of the current base hourly/salary range is $25- $30/hr.

ATTENTION:

After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.