Manager Revolve Customer Service Jobs (NOW HIRING)

Meet REVOLVE:

REVOLVE is the virtual home for an unrivaled collection of over 700 of the world's most-coveted established and emerging brands in women's and men's designer apparel, shoes and accessories. REVOLVE provides the highest quality online and mobile shopping experience, serving the style-savvy consumer with impeccable customer service. Based in Los Angeles, REVOLVE’s aesthetic is deeply rooted in the Southern California lifestyle from which it was founded, where a savvy view of fashion and fun-loving attitude are infused into the entire REVOLVE customer experience. For more information please visit www.revolve.com.

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 800+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

Some of the sweetest perks we offer aren’t in a typical benefit package like hefty discount on items we carry – as in 50% or more off retail prices, free weekly lunches, and pretty rad company parties.

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the FWRD Preferred Personal Shopper role:

Responsible for selling and growing sales of a qualified group of clients, including FRWD & REVOLVE clients, as well as new clients acquired to FRWD & REVOLVE through personal networking and clientele.

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Maintaining robust monthly sales
• Providing elevated customer service and ensuring a luxury experience for assigned clients
• Working within the Preferred Team to ensure clients receive regular and advanced styling edits and client communications
• Working cross-functionally to ensure that there is adequate partnership with the Buying Teams, as well as other departments across the business
• Attend client events as needed, with travel as needed
• Attend training and employee events in Los Angeles, as needed

Required Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Excellent verbal and written communication skills
• Customer service focus
• Elevated sales skills
• Luxury and designer fashion knowledge
• Teamwork and strong alignment with REVOLVE culture

Minimum Qualifications:

• 7 years of luxury or elevated sales experience
• E-commerce experience
• Extensive knowledge of brand, product, designers and fashion landscape

Preferred Qualifications:

• Strong and engaged personal client relationships
• Extensive working with various CRM tools and POS technologies

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

A reasonable estimate of the current base salary is $80,000. This role is eligible for commission.

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