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Full Time Production Support Engineer Jobs (NOW HIRING)

The Internal Production Support Engineer handles incident resolution, system monitoring, root cause ... The starting base salary for this full-time position is between $100,000 and $130,000. This salary ...

Production Support Engineer III

Charlotte, NC · On-site

$41 - $53.50/hr

... support for all project work. Consult and partner with the business product owners to understand ... by full-time or part-time status) during their first year of employment, along with 10 sick days ...

Production Support Engineer I

Greenwood, IN · On-site

$39.75 - $52/hr

Serves as the escalation point for the Tier 1 Support (e.g. IT Service Desk) and other Production Support personnel. * Outstanding written and verbal communication and documentation skills, with ...

To learn more about CIBC, please visit CIBC.com What You'll Be Doing As a Senior Production Support Engineer on the US Risk Technology team, you will support our anti-money laundering (AML) platform ...

Senior Production Support Engineer

Chicago, IL · On-site

$115K - $150.90K/yr

To learn more about CIBC, please visit CIBC.com What You'll Be Doing As a Senior Production Support Engineer on the US Risk Technology team, you will support our anti-money laundering (AML) platform ...

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... The expected annual pay range for this position with a full-time schedule is $120,000 - $175,000.

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... The expected annual pay range for this position with a full-time schedule is $120,000 - $175,000.

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... The expected annual pay range for this position with a full-time schedule is $120,000 - $175,000.

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How much do full time production support engineer jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for full time production support engineer in the United States is $47.97, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $52.64 per hour, depending on experience, location, and employer.
What cities are hiring for Full Time Production Support Engineer jobs? Cities with the most Full Time Production Support Engineer job openings:
What are the most commonly searched types of Production Support Engineer jobs? The most popular types of Production Support Engineer jobs are:
What states have the most Full Time Production Support Engineer jobs? States with the most job openings for Full Time Production Support Engineer jobs include:
Senior Production Support Engineer

Senior Production Support Engineer

Galaxy

Manhattan, NY • On-site

Full-time

Posted 9 days ago


Job description

Job Summary:
Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We’re seeking a Senior Production Support Engineer to ensure the stability, scalability, and performance of our cryptocurrency business lines, providing high-quality client support and leading incident response.
Responsibilities:
• Own and lead front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
• Drive and automate projects to minimize manual effort and enhance the effectiveness of production support.
• Monitor system health and performance; identify and resolve complex issues promptly to ensure uninterrupted operations.
• Debug and troubleshoot complex applications written in Java and Python, providing technical leadership during incidents.
• Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.
• Coordinate with global counterparts to ensure seamless follow-the-sun support.
• Document and maintain support procedures, runbooks, and knowledge base articles.
• Act as a mentor to junior engineers, sharing best practices and promoting a culture of operational excellence.
• Proactively identify systemic issues and partner with developers to implement sustainable fixes.
• Embrace and champion the thoughtful adoption of AI to improve team performance and business outcomes.
• Leverage AI tools (e.g., generative AI, automation platforms, data copilots) to improve productivity, decision-making, and output quality in your day-to-day work.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 8+ years of experience in production support or engineering roles in crypto or finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines.
• Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python.
• Experience with incident response, root cause analysis, and structured problem-solving in a production environment.
• Demonstrated ability to lead critical incidents and communicate effectively with technical and business stakeholders.
• Detail-oriented mindset with a focus on accuracy and quality.
• Excellent verbal and written communication skills.
• Ability to build and maintain strong client relationships and provide outstanding customer service.
• Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively.
• Fluent in English.
Preferred:
• Experience working with cryptocurrency or electronic trading platforms.
• Experience collaborating with global counterparts across time zones.
• Knowledge of blockchain technology and cryptocurrency protocols.
• Relevant certifications in software development or IT support.
Company:
Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. Founded in 2018, the company is headquartered in New York, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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About Galaxy

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

201 - 500 Employees

Headquarters location

New York, NY, US

Year founded

2018