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Full Time Ivr Testing Jobs (NOW HIRING)

Metro Fire+Security

Scheduling Coordinator

Albuquerque, NM · On-site

$16.25 - $20.50/hr

Job Type Full-time Description Metro Fire + Security has been serving Arizona since 1972. We are a ... We now specialize in sprinkler system testing, repair and installation , kitchen and restaurant ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · Remote

$65.50 - $83.25/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging)

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging)

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging)

Miratech

Genesys Cloud Architect

Philadelphia, PA · Remote

$65.50 - $83.50/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging)

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging)

Miratech

Genesys Cloud Architect

Philadelphia, PA · On-site +1

$65.50 - $83.50/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging)

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How much do full time ivr testing jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for full time ivr testing in the United States is $58.76, according to ZipRecruiter salary data. Most workers in this role earn between $43.03 and $76.44 per hour, depending on experience, location, and employer.

What is the difference between Full Time Ivr Testing vs Full Time Call Center Agent?

AspectFull Time Ivr TestingFull Time Call Center Agent
CredentialsBasic IT or telecommunication knowledge, testing certifications (if any)Customer service skills, communication skills, sometimes sales or product knowledge
Work EnvironmentOffice or remote, testing labs, controlled environmentsCall centers, customer service centers, remote or on-site
Industry UsageTelecommunications, software testing, quality assuranceCustomer support, sales, service industries

Full Time Ivr Testing involves evaluating interactive voice response systems for functionality and quality, requiring technical skills. Full Time Call Center Agents focus on customer interactions, requiring strong communication skills. While both roles may be in telecommunications, they serve different functions and require different skill sets.

What cities are hiring for Full Time Ivr Testing jobs? Cities with the most Full Time Ivr Testing job openings:
What are the most commonly searched types of Ivr Testing jobs? The most popular types of Ivr Testing jobs are:
What states have the most Full Time Ivr Testing jobs? States with the most job openings for Full Time Ivr Testing jobs include:
What job categories do people searching Full Time Ivr Testing jobs look for? The top searched job categories for Full Time Ivr Testing jobs are:
Full Time Ivr Testing jobs near you
Infographic showing various Full Time Ivr Testing job openings in the United States as of May 2026, with employment types broken down into 41% Full Time, 46% Part Time, 1% Temporary, and 12% Contract. Highlights an 83% Physical, 5% Hybrid, and 12% Remote job distribution, with an average salary of $122,231 per year, or $58.8 per hour.

Scheduling Coordinator

Metro Fire+Security

Albuquerque, NM • On-site

$16.25 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Job Type
Full-time
Description
Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service in Arizona, California, New Mexico, Nevada and Texas We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.
From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation , kitchen and restaurant systems , fire alarm design, installation and service , backflow prevention devices , full service alarm monitoring , fire pump repair and installation , and underground hydrant repairs and installation , among the many services we offer .
Great company culture with room to grow.
The coordinator is Metro Fire's first point of contact for non-emergency calls. The coordinator will primarily be responsible for monitoring routes, transferring messages, and scheduling technicians. To be able to excel in this position, the desired candidate is able to multi-task in stressful conditions, has excellent communication skills, has strong organizational skills, strong interpersonal skills and can work well with minimal oversite.
Responsibilities
Answer non-emergency calls and document important information through company software
Respond to any issues and follow-up by coordinating with appropriate technicians and/or departments
Call customers to set-up service and manage logistics of job (i.e., setting up lifts, securing equipment, obtaining building codes or reports, distributing keys, etc.)
Phone and email support for our technicians for any problems in the field w/ IVR, site contacts, NTE increases, reschedules, problems w/ clearing tickets from their boards
Enter data into company system and maintain logs, records of calls, activities, and other required information
Build out customer contracts and ensure all services required are included in contract
Ensure all re-occurring services are completed within the month that they're due
Assist with creating a month end schedule and hit month end goals
Set up new customers in software (Profit Zoom)
Verify all dispatched service tickets and inspection reports are completed, then uploaded to system
Operate and manage a multi-line telephone console system
Use phone and computer system to direct technicians to the appropriate job sites in an efficient manner
Follow-up with customers on services needing to be completed semi-annually and annually
Perform other related duties as assigned or required by the role
Requirements
High school diploma/ GED
1+ year prior, relevant work experience, specifically with dispatching
Able to work Monday - Friday, between the hours of 8:00 AM - 5:00 PM, depending on the needs of the department
Working knowledge of Microsoft Office Suite which includes Outlook, Word, Excel, Teams, etc.
Able to multi-task and prioritize work according to urgency
Able to work well under pressure
High precision/detail-oriented
Excellent communication and interpersonal skills
Fast typing with experience in data entry
Does not take short-cuts; works effectively and efficiently while performing all aspects of the required job
Preferred
Knowledge of fire systems and tools
Experience working in Profit Zoom, Building Reports, Compliance Engine and Paylocity
Bilingual - ability to speak Spanish
Benefits
Medical
Dental
Vision
Paid Time Off
Paid Holidays
401(k) matching

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