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Full Time Ivr Testing Jobs (NOW HIRING)

UnitedHealth Group

Software Engineer

Eden Prairie, MN · On-site

$72.80K - $130K/yr

Build and maintain Amazon Connect contact flows, including IVR logic, queues, routing profiles ... Participate in design reviews, testing, and release activities to ensure stable and scalable ...

UnitedHealth Group

Software Engineer

Eden Prairie, MN · Remote

$72.80K - $130K/yr

Build and maintain Amazon Connect contact flows, including IVR logic, queues, routing profiles ... Participate in design reviews, testing, and release activities to ensure stable and scalable ...

P4P

Technology Operations Manager

Inwood, NY

$75K - $120K/yr

Inwood, NY Salary: $75K-$120K Full Time In Office Role Summary The Technology Operations Manager ... routing/IVR setup, platform configuration, number health monitoring, and carrier/provider issue ...

State of Connecticut

Lead Salesforce Developer

Hartford, CT · On-site +1

$117.12K - $147.14K/yr

First Shift, 8:00 AM to 4:30 PM. * Full-time, 40 hours per week. * Location: Hartford. * Hybrid ... Participate in peer code reviews and unit testing. * Mentor and guide staff; Conduct performance ...

Infosys Limited Digital

UFT Consultant

New York, NY · On-site

... Testing|UFT Technical Skills 3 Technology|Microsoft Technologies|C# (C Sharp) Technical Skills 4 ... Benefits Along with competitive pay, as a full-time Infosys employee you are also eligible for the ...

Infosys

UFT Consultant

New York, NY · On-site

$82.42K - $107.15K/yr

... code, testing techniques, and support activities to enrich the knowledge base and assist other ... EEO/About Us Benefits Along with competitive pay, as a full-time Infosys employee you are also ...

Miratech

Genesys Cloud Architect

Texas City, TX

$55.50 - $70.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging)

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging)

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How much do full time ivr testing jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for full time ivr testing in the United States is $58.76, according to ZipRecruiter salary data. Most workers in this role earn between $43.03 and $76.44 per hour, depending on experience, location, and employer.

What is the difference between Full Time Ivr Testing vs Full Time Call Center Agent?

AspectFull Time Ivr TestingFull Time Call Center Agent
CredentialsBasic IT or telecommunication knowledge, testing certifications (if any)Customer service skills, communication skills, sometimes sales or product knowledge
Work EnvironmentOffice or remote, testing labs, controlled environmentsCall centers, customer service centers, remote or on-site
Industry UsageTelecommunications, software testing, quality assuranceCustomer support, sales, service industries

Full Time Ivr Testing involves evaluating interactive voice response systems for functionality and quality, requiring technical skills. Full Time Call Center Agents focus on customer interactions, requiring strong communication skills. While both roles may be in telecommunications, they serve different functions and require different skill sets.

What cities are hiring for Full Time Ivr Testing jobs? Cities with the most Full Time Ivr Testing job openings:
What are the most commonly searched types of Ivr Testing jobs? The most popular types of Ivr Testing jobs are:
What states have the most Full Time Ivr Testing jobs? States with the most job openings for Full Time Ivr Testing jobs include:
What job categories do people searching Full Time Ivr Testing jobs look for? The top searched job categories for Full Time Ivr Testing jobs are:
Full Time Ivr Testing jobs near you
Infographic showing various Full Time Ivr Testing job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 93% Physical, and 7% Hybrid job distribution, with an average salary of $122,231 per year, or $58.8 per hour.
Software Engineer

Software Engineer

UnitedHealth Group

Eden Prairie, MN • On-site

$72.80K - $130K/yr

Full-time

Retirement

This job post has expired today. Applications are no longer accepted.

UnitedHealthcare rating

7.8

Company rating: 7.8 out of 10

Based on 651 frontline employees who took The Breakroom Quiz

102nd of 864 rated healthcare providers

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
  • Design, configure, and support cloud-based contact center solutions with AWS Amazon Connect as the primary platform
  • Build and maintain Amazon Connect contact flows, including IVR logic, queues, routing profiles, callbacks, and hours of operation
    Implement integrations with AWS services such as Lambda, DynamoDB, S3, and CloudWatch to enable dynamic routing, automation, and reporting
  • Support and enhance conversational AI and bot experiences, including integrations with Google Dialogflow or similar virtual agent platforms
  • Partner with business and operations teams to translate customer experience requirements into functional contact center solutions
  • Assist with contact center migrations or enhancements, including incremental modernization from legacy platforms
  • Monitor platform health and performance, identifying opportunities to improve reliability, customer experience, and operational efficiency
  • Troubleshoot and resolve tier-2 / tier-3 contact center issues, escalating and collaborating as needed to restore service
  • Maintain technical documentation and configuration standards for Amazon Connect and related integrations
  • Participate in design reviews, testing, and release activities to ensure stable and scalable deployments
  • Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Bachelor's Degree
  • 4+ years of experience in contact center technology, engineering, or operations roles
  • 2+ years of hands-on experience with AWS Amazon Connect, including contact flows, routing strategies, and IVR configuration

Preferred Qualifications:
  • Practical experience with AWS services commonly used with Amazon Connect, such as Lambda, DynamoDB, S3, and CloudWatch
  • Experience working with virtual agents or conversational AI, including Google Dialogflow or similar bot frameworks
  • Understanding of contact center and telephony fundamentals, including call routing, IVR design, and basic VoIP concepts
  • Experience integrating contact center platforms with CRMs, APIs, or downstream systems
  • Strong problem-solving skills and ability to work across technical and non-technical teams
  • Exposure to legacy contact center platforms (e.g., Avaya, Cisco, Genesys)
  • Familiarity with contact center reporting, analytics, or WFM tools
  • Basic experience with infrastructure-as-code or CI/CD concepts
  • AWS Cloud Practitioner or equivalent certification
  • Experience supporting contact centers in enterprise or regulated environments

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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