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Full Time Inmate Call Monitoring Jobs in Reno, NV

Goettl

HVAC Service / Sales Manager

Reno, NV · On-site

$70K - $75K/yr

Why Goettl: * Salaried, full-time - exempt position with stable, predictable income * Work ... Monitor technician performance on service calls and provide real-time coaching when it's needed

UHS

TECH - MRI-Full-Time

Reno, NV · On-site

$39.15 - $48.94/hr

Must become ARRT (MR) licensed within one year of employment. (This will be monitored by department supervisor) * ARRT license required. * Current BCLS certification. Required to take call / standby ...

UHS

TECH - MRI-Full-Time

Reno, NV · On-site

Required to take call / standby in MRI department and NNMC as needed. EEO Statement All UHS ... Must become ARRT (MR) licensed within one year of employment. (This will be monitored by department ...

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Full Time Inmate Call Monitoring information

What is a full time inmate call monitoring?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are some common challenges faced by professionals in a full time inmate call monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What are the key skills and qualifications needed to thrive as a full time inmate call monitoring specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What are popular job titles related to Full Time Inmate Call Monitoring jobs in Reno, NV?

For Full Time Inmate Call Monitoring jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Full Time Inmate Call Monitoring jobs in Reno, NV look for?

The top searched job categories for Full Time Inmate Call Monitoring jobs in Reno, NV are:

What cities near Reno, NV are hiring for Full Time Inmate Call Monitoring jobs?

Cities near Reno, NV with the most Full Time Inmate Call Monitoring job openings:

Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in Reno, NV as of June 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution.

HVAC Service / Sales Manager

Reno, NV

Las Vegas Peach LLC
See more jobs at Las Vegas Peach LLCexternal

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 hours ago

Key responsibilities

  • Ensure HVAC technicians correctly diagnose issues and deliver the right scope of work every time

  • Drive accountability for first-time fix rates and accurate service recommendations

  • Monitor technician performance on service calls and provide real-time coaching when needed

Job description

Great diagnostics start with great leadership. That’s the job.

Role pays $70K–$75K base salary plus a bonus plan.

Goettl has been in the business since 1939. We Do Things The Right Way, Not The Easy Way® — and the HVAC Service Manager is the person who holds that standard at the service level every single day.

You’re not just overseeing techs. You’re coaching them, sharpening their diagnostics, making sure every call is run the right way, and following through when it isn’t. You report to the Operations Manager and work across scheduling, quality control, training, and customer satisfaction.

Why Goettl:

  • Salaried, full-time — exempt position with stable, predictable income
  • Work virtually (from branch office) alongside experienced service teams in a high-volume, year-round market
  • Real authority to coach, train, and improve the team around you
  • Full benefits: medical, dental, vision, 401(k) match
  • Weekly pay

What You’ll Do:

  • Ensure HVAC technicians correctly diagnose issues and deliver the right scope of work every time
  • Drive accountability for first-time fix rates and accurate service recommendations
  • Monitor technician performance on service calls and provide real-time coaching when it’s needed
  • Mentor technicians to sharpen their troubleshooting and customer communication skills
  • Analyze service call data to identify trends, training gaps, and areas to improve
  • Lead weekly technician training sessions
  • Ensure technicians follow the five-step process on every call
  • Conduct “happy calls” to verify customer satisfaction and catch issues after they escalate
  • Run rehash calls on unsold proposals to maximize conversion and build customer trust
  • Conduct compliance calls to verify service integrity and adherence to Goettl standards
  • Collaborate with scheduling and other departments to optimize technician efficiency
  • Communicate marketing campaigns and promotions to the service team

What We Need:

  • Technical knowledge of HVAC systems — you understand how the equipment works, not just how to manage the people working on it
  • Experience with ServiceTitan or comparable field service management software
  • 3+ years in the home services industry, with experience in a leadership or senior technical role preferred
  • Working knowledge of HVAC diagnostics, service call structure, and repair best practices
  • Strong leadership skills with a clear focus on coaching and developing technicians
  • Knowledge of sales process and proposal follow-up strategy
  • Excellent communication skills — you can deliver direct feedback and still keep the team moving forward
  • Strong conflict resolution and decision-making skills
  • Comfortable working under pressure and managing multiple priorities
  • OSHA-10 certification
  • High school diploma or equivalent

If raising the bar is how you naturally operate, you’ll fit right in.

Winner of 8 Culture Awards by Top Workplaces- check out our page @ Working at Goettl Air Conditioning and Plumbing | Top Workplaces

Apply now. We move fast for the right people.

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