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Full Time Help Desk Jobs in Springfield, MA (NOW HIRING)

Williston

Help Desk Coordinator

Easthampton, MA

The Williston Northampton School, an independent coeducational boarding and day school located in Easthampton, MA, has a full-time calendar year opening for a Help Desk Coordinator in the School ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

$28 - $30/hr

The Williston Northampton School, an independent coeducational boarding and day school located in Easthampton, MA, has a full-time calendar year opening for a Help Desk Coordinator in the School ...

InstantServe LLC

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

POSITION ROLE AND DELIVERABLES We currently need a Help Desk Technician to provide level one ... Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM STATE RESOURCES AND OVERSIGHT: DCF IS Management ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Amherst, MA

$19.75 - $26.50/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Amherst, MA

$19.75 - $26.50/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Amherst, MA

$19.75 - $26.50/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hatfield, MA

$20.25 - $27.50/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Whately, MA

$20.75 - $28/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Amherst, MA

$19.75 - $26.50/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Amherst, MA

$19.75 - $26.50/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Amherst, MA

$19.75 - $26.50/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

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All JobsFull Time Help Desk JobsFull Time Help Desk Jobs in Springfield, MA

Full Time Help Desk information

See Springfield, MA salary details

$12

$23

$33

How much do full time help desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for full time help desk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What are full time help desk jobs?

Full time help desk jobs involve providing technical support to users, typically within an organization or to customers of a company. These roles require troubleshooting hardware and software issues, resolving technical problems, and offering guidance on technology use. Full time positions generally mean working a standard 40-hour week, often with set shifts. Help desk professionals need strong communication skills, technical knowledge, and the ability to work efficiently under pressure. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are some common challenges faced by Full Time Help Desk staff, and how can they be managed effectively?

Full Time Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated users, and keeping up with evolving technology. Effective time management, consistent documentation, and strong communication skills are essential for addressing these issues. Many organizations offer training and support systems, such as escalation paths and knowledge bases, to help staff resolve complex problems and maintain job satisfaction.

What are the key skills and qualifications needed to thrive as a Full Time Help Desk professional, and why are they important?

To thrive as a Full Time Help Desk professional, you need strong troubleshooting abilities, knowledge of operating systems and networks, and usually at least a high school diploma or relevant IT certifications. Familiarity with ticketing systems, remote desktop tools, and common productivity software like Microsoft Office is typically required. Excellent communication, patience, and problem-solving skills enable you to assist users effectively and manage stressful situations. These competencies are crucial for ensuring timely technical support and maintaining user satisfaction within an organization.
What are the most commonly searched types of Help Desk jobs in Springfield, MA? The most popular types of Help Desk jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Full Time Help Desk jobs? Cities near Springfield, MA with the most Full Time Help Desk job openings:
Full Time Help Desk jobs near you

Help Desk Coordinator

Williston

Easthampton, MA

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 14 days ago

Job description

The Williston Northampton School, an independent coeducational boarding and day school located in Easthampton, MA, has a full-time calendar year opening for a Help Desk Coordinator in the School's Technology Department. Monday through Friday and will include Class Saturdays. 40 hours per week, with occasional overtime during peak periods. Vacation, personal, holiday and sick time.

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work closely with end users and will also aid the school's technical/computer professionals in the ongoing maintenance and installation of classroom and other hardware.

The successful candidate should possess proven technical knowledge and have two to three years' experience, preferably in an educational setting. Technology requirements are as follows:
All Microsoft Office product applications; Outlook in a Microsoft Exchange Environment and Office 365. Other responsibilities will include but are not limited to: Oversee the day-to-day operations of the Help Desk; Manage vendor relationships; Develop and implement help desk policies, procedures, and best practices; Configure and image computers for users; Communicate effectively with peers, users, and all management levels; Stay up to date with advancements in technology and propose improvements to existing systems; Ensure compliance with privacy and data protection policies. A complete job description is available.

The qualified individual needs to be committed, detail-oriented, and able to prioritize tasking. Must possess excellent verbal, written and communication skills, especially with non-technical community members. Must be able to work independently and as a team member. Must be able to successfully complete a CORI (Criminal Offender Record Information), SORI (Sex Offender Record Information), general and fingerprint-based background checks.

Qualified / interested candidates may submit letters of interest, resume, and references to Will Short Director of Information Technology Services. Full benefit medical, dental, life, disability and retirement, vacation, sick, personal and holidays. Non-smoking campus. EOE

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