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Full Time Help Desk Jobs in Riverside, CA (NOW HIRING)

Turion Space

Manager IT Operations

Irvine, CA · On-site

$150K - $185K/yr

Manage the help desk function (Jira Service Management), including ticket triage, queue health ... full-time employees are eligible for:​ * Equity: Receive equity in Turion Space, letting you ...

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Massage Heights

Front Desk Consultant

Mission Viejo, CA · On-site

$17 - $27/hr

If you thrive in a positive environment and enjoy helping people feel their best, we'd love to meet ... Commission on memberships, gift cards, and retail products * Full-time and part-time opportunities

Quest International Inc

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OEM Technician I - Entry-Level Electronics Repair Technician

Irvine, CA · On-site

$20 - $24.50/hr

This is not a software development role, business analyst role, IT help desk role, tax/admin role ... Reliable attendance for a full-time onsite schedule. * Able to work Monday through Friday, 8:00 AM ...

Massage Heights

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Front Desk Sales Associate

Mission Viejo, CA · On-site

$36.40K/yr

We are looking for energetic, dependable, and sales-minded individuals who love helping people and ... Bonus opportunities available Full-Time Benefits * Health insurance options * 401(k) available for ...

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How much do full time help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for full time help desk in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Help Desk professional, and why are they important?

To thrive as a Full Time Help Desk professional, you need strong troubleshooting abilities, knowledge of operating systems and networks, and usually at least a high school diploma or relevant IT certifications. Familiarity with ticketing systems, remote desktop tools, and common productivity software like Microsoft Office is typically required. Excellent communication, patience, and problem-solving skills enable you to assist users effectively and manage stressful situations. These competencies are crucial for ensuring timely technical support and maintaining user satisfaction within an organization.

What are some common challenges faced by Full Time Help Desk staff, and how can they be managed effectively?

Full Time Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated users, and keeping up with evolving technology. Effective time management, consistent documentation, and strong communication skills are essential for addressing these issues. Many organizations offer training and support systems, such as escalation paths and knowledge bases, to help staff resolve complex problems and maintain job satisfaction.

What are full time help desk jobs?

Full time help desk jobs involve providing technical support to users, typically within an organization or to customers of a company. These roles require troubleshooting hardware and software issues, resolving technical problems, and offering guidance on technology use. Full time positions generally mean working a standard 40-hour week, often with set shifts. Help desk professionals need strong communication skills, technical knowledge, and the ability to work efficiently under pressure. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.
What are the most commonly searched types of Help Desk jobs in Riverside, CA? The most popular types of Help Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Full Time Help Desk jobs? Cities near Riverside, CA with the most Full Time Help Desk job openings:
Full Time Help Desk jobs near you
Help Desk Technician

Help Desk Technician

The Webb Schools

Claremont, CA • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description


Position Title: Help Desk Technician

Department: Technology

Location: Claremont, CA/Onsite

Employment Type: Full-Time / Non-Exempt


Why Webb?

At The Webb Schools, our mission and values shape daily life. Grounded in the pillars to think boldly and creatively, act with honor and moral courage, lead with distinction, and serve with a generous spirit, Webb is a vibrant, purpose-driven boarding and day school community. With a 104-year legacy and a culture rooted in character, intellectual curiosity, and authentic relationships, Webb is a place where faculty and staff are empowered to do meaningful work that advances both student growth and institutional excellence.

Summary:

The Help Desk Technician provides frontline technical support to faculty, staff, students, and families at The Webb Schools. This role is responsible for resolving everyday technology issues, supporting school devices and classroom technology, assisting with student devices and loaner workflows, and helping ensure a responsive, professional support experience across campus.

The ideal candidate is service-oriented, organized, technically capable in both Windows and macOS environments, and comfortable working in a fast-paced school setting with a wide range of users and needs.

Essential Duties & Responsibilities

Specific responsibilities may include but are not limited to:

  • Provide first-line technical support for hardware, software, account access, printing, Wi-Fi, and other day-to-day technology needs.
  • Respond to, and document support requests through the school’s ticketing system, maintaining accurate notes and timely follow-up.
  • Collaborate with other members of the Technology team to resolve complex issues, share knowledge, and support ongoing training and mentorship.
  • Support deployment, setup, configuration, and maintenance of faculty/staff and shared-use devices using established procedures and tools.
  • Assist with student device support, including intake, troubleshooting, loaner preparation, and basic recordkeeping.
  • Provide basic support for classroom and event technology, including displays, projectors, Apple TVs, speakers, and other common AV equipment.
  • Escalate complex technical issues appropriately, with clear documentation of troubleshooting steps already performed.
  • Assist with inventory, asset tagging, device refresh activities, returns processing, storage organization, and other lifecycle-related tasks.
  • Help identify and report suspicious emails, phishing attempts, and other basic security concerns in accordance with department procedures.
  • Contribute to user documentation, quick-reference materials, and knowledge-sharing resources for common support issues.
  • Provide courteous, patient, and professional assistance to users with varying levels of technical confidence.

Required Qualifications:

Minimum Education:

  • Highschool diploma or equivalent

Experience:

  • 1-3 years of IT support experience.
  • Proficiency in Windows and macOS support for end-user devices in a mixed environment.
  • Familiarity with productivity suites such as Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams).
  • Comfort with basic networking concepts (Wi-Fi, IP addressing, connecting to shared resources).
  • Ability to manage multiple priorities in a fast-paced academic environment

Preferred Qualifications:

Education:

  • Bachelor’s degree or equivalent

Experience:

  • Experience working in an educational environment, particularly K–12 or independent schools.
  • Knowledge of classroom technology tools (Apple TVs, AV systems) and peripheral device support.
  • Experience with ticketing systems (e.g., Zendesk, Freshservice, or similar).
  • Familiarity with Canvas LMS, Blackbaud systems, and boarding school technology environments.

Core Competencies/Skills:

  • Strong commitment to customer service and ability to work effectively with a diverse school community.
  • Solid troubleshooting and problem-solving skills with the ability to communicate technical concepts clearly.
  • Other Requirements:
  • A criminal background check is required and must be successfully completed before employment can begin.
  • Ability to sit, stand, walk, and lift up to 50 pounds.
  • Frequent use of hands for typing, device repair, and equipment handling.
  • Ability to work across multiple campus locations and in classroom settings.
  • Occasional after-hours or weekend support may be required for school events or critical system issues.

MISSION & VALUES:

Webb’s mission is to provide a dynamic learning community that nurtures and inspires our students and alumni to:

  • Think boldly, mindfully, and creatively;
  • Act with honor and moral courage;
  • Lead with distinction;
  • Serve with a generous spirit.

As part of this work, we are committed to fostering an inclusive school community characterized by openness, acceptance, and empathy, where all members are valued, respected, and supported. Our community is strengthened by the diverse views, beliefs, backgrounds, and experiences of our students, faculty, staff, and alumni. Embracing diversity in all its many forms is essential to our mission to create a nurturing learning community that fosters tomorrow’s leaders.

Physical Requirements:

The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this position. As prescribed by law, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Compensation & Benefits:

The estimated pay scale represents the typical pay range The Webb Schools reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale applies to the current posting only.

The Webb Schools provides a competitive and comprehensive benefits program, including medical, dental, and vision insurance; generous sick and vacation time; paid holidays; and participation in retirement programs designed to support employees throughout their careers.

Equal Opportunity Statement:

The Webb Schools are an Equal Employment Opportunity Employer. We are committed to providing equal employment opportunities and do not discriminate based on perceived or actual race, color, national or ethnic origin, religion, sex, pregnancy (or any related conditions), age, marital status, military or veteran status, medical condition, gender/identity/expression, sexual orientation, or any other characteristic protected by state or federal law.

Employment:

This position is “at-will”. This means that both Webb and the hired employee have the right to terminate the employment relationship at any time, with or without advance notice, and with or without cause. There is no employment contract, actual or implied.