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Full Time Genesys Jobs (NOW HIRING)

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution ...

Miratech

Genesys Cloud Architect

Philadelphia, PA · Remote

$65.50 - $83.50/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution ...

Miratech

Genesys Cloud Architect

Philadelphia, PA · On-site +1

$65.50 - $83.50/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · Remote

$65.50 - $83.25/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution ...

Chime Financial, Inc

Genesys Platform Program Lead

We are seeking a Genesys Platform Lead to serve as the internal authority for this platform ... Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution ...

Genesys

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Order Management Reports To: Sr. Director, Global Order Management Employment Type: Full-time About ...

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Full Time Genesys information

What are the key skills and qualifications needed to thrive as a Full-Time Genesys Specialist, and why are they important?

To thrive as a Full-Time Genesys Specialist, you need expertise in contact center technologies, telephony systems, and experience with Genesys platforms, often supported by a relevant IT degree or certifications. Familiarity with Genesys Cloud, PureConnect, PureEngage, scripting languages, and troubleshooting tools is typically required. Strong problem-solving abilities, communication skills, and the capacity to work collaboratively with both technical and non-technical stakeholders set top performers apart. These skills ensure efficient deployment, maintenance, and optimization of customer experience solutions in dynamic enterprise environments.

What are some common challenges faced by Full Time Genesys professionals, and how can they be addressed?

Full Time Genesys professionals often encounter challenges such as managing complex contact center integrations, ensuring high system uptime, and keeping up with frequent software updates. Collaboration with cross-functional teams—including IT, operations, and support—is key to troubleshooting issues and rolling out new features effectively. Staying proactive with training and leveraging Genesys support resources can help address technical hurdles and keep systems running smoothly, ensuring a positive experience for both agents and customers.

What is the difference between Full Time Genesys vs Full Time Customer Service Representative?

AspectFull Time GenesysFull Time Customer Service Representative
Required SkillsGenesys platform knowledge, communication skills, problem-solvingCustomer service skills, communication, problem resolution
Work EnvironmentCall centers, tech support, customer service teamsCall centers, retail, service industries
CertificationsGenesys certifications often preferredCustomer service certifications optional
Industry UsageIT, telecommunications, customer supportRetail, telecom, service sectors

Full Time Genesys roles focus on managing customer interactions using the Genesys platform, requiring technical knowledge of the software. In contrast, Full Time Customer Service Representatives handle customer inquiries across various industries, emphasizing communication and problem-solving skills. While both roles involve customer interaction, Genesys specialists typically require platform-specific certifications and technical expertise, whereas customer service reps focus on general customer support skills.

What is a Full Time Genesys job?

A Full Time Genesys job typically refers to a position where an employee works full-time hours managing, developing, or supporting Genesys systems, which are platforms used for customer experience and contact center solutions. These roles can include responsibilities such as configuring Genesys software, troubleshooting technical issues, and optimizing workflows in call centers or customer support environments. Full Time Genesys professionals may work as administrators, engineers, or consultants, depending on the organization's needs. They ensure the smooth operation and integration of Genesys products to enhance customer interactions and operational efficiency.
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Full Time Genesys jobs near you
Genesys Cloud Architect

Genesys Cloud Architect

Miratech

Texas City, TX • On-site, Remote

$55.50 - $70.75/hr

Full-time

Medical

Posted 20 days ago

Key responsibilities

  • Lead the end-to-end architecture and design of Genesys Cloud CX solutions.

  • Translate business requirements into scalable, secure, and high-performing technical designs.

  • Provide hands-on technical leadership across solution design, development, testing, and deployment phases.

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.
Responsibilities:
  • Lead the end-to-end architecture and design of Genesys Cloud CX solutions
  • Translate business requirements into scalable, secure, and high-performing technical designs
  • Define and drive the technical roadmap for contact center and CX platforms
  • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
  • Provide hands-on technical leadership across solution design, development, testing, and deployment phases
  • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
  • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
  • Ensure solutions meet security, compliance, and performance requirements
  • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

Qualifications
  • 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
  • Proven experience in designing and delivering large-scale cloud contact center solutions
  • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
  • Hands-on experience with API integrations (REST/SOAP) and microservices architecture
  • Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
  • Solid understanding of business processes and their alignment with customer experience technologies
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches

Additional Information
We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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