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Full Time Flow Call Center Jobs in Raleigh, NC (NOW HIRING)

Revco Solutions

Collection Specialist

Durham, NC · On-site

$15/hr

Job Type Full-time Description *On-site* APPLY TODAY!! Full-Time Collection Specialist We are ... One (1) year Customer Service and/or Call Center experience * Analytical, Problem-Solving, and ...

Civic Credit Union

Workforce Management Scheduler

Raleigh, NC · On-site

$18.25 - $23.50/hr

Minimum 4 - 6 years of call center experience. * Experience working with workforce management tools ... and FTE (Full-Time Equivalent). * Excellent problem-solving skills and the ability to make ...

REVCO SOLUTIONS

Collection Specialist

Durham, NC · On-site

$15/hr

APPLY TODAY!! Full-Time Collection Specialist We are currently seeking Full-Time Collection ... One (1) year Customer Service and/or Call Center experience * Analytical, Problem-Solving, and ...

REVCO SOLUTIONS INC

Collection Specialist

Durham, NC · On-site

$15/hr

APPLY TODAY!! Full-Time Collection Specialist We are currently seeking Full-Time Collection ... One (1) year Customer Service and/or Call Center experience * Analytical, Problem-Solving, and ...

Pitch Health Solutions LLC

Transfer Agent

Raleigh, NC · On-site +1

$25/hr

Supportive team & proven scripts * Full-time schedule: Mon-Fri, 9AM-6PM EST (no weekends!) What You ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

Acquire

Marketing and Communications Assistant

Raleigh, NC · On-site

$50K - $60K/yr

This is a FULL-TIME and ON-SITE position. All applicants should have living accommodations in the ... By bringing our communications team out of a call center and back to a dynamic customer-facing role ...

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Full Time Flow Call Center information

See Raleigh, NC salary details

$28.7K

$62.1K

$106.4K

How much do full time flow call center jobs pay per year?

As of Aug 16, 2026, the average yearly pay for full time flow call center in Raleigh, NC is $62,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Flow Call Center vs Customer Service Representative?

AspectFull Time Flow Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer-facing, varied
Industry UsageCommon in telecommunications, finance, techCommon across retail, healthcare, services
Job FocusHandling high volume calls, technical support, salesAssisting customers, resolving issues, providing info

Full Time Flow Call Center agents typically work in high-volume, team-based call center environments, focusing on technical support or sales. Customer Service Representatives work in diverse settings, providing direct customer assistance. Both roles require similar credentials and are essential in customer-facing industries, but differ mainly in scope and environment.

What are popular job titles related to Full Time Flow Call Center jobs in Raleigh, NC?

For Full Time Flow Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Full Time Flow Call Center jobs in Raleigh, NC look for?

The top searched job categories for Full Time Flow Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Full Time Flow Call Center jobs?

Cities near Raleigh, NC with the most Full Time Flow Call Center job openings:

Full Time Flow Call Center jobs near you

Workforce Management Scheduler

Civic Credit Union

Raleigh, NC

$18.25 - $23.50/hr

Full-time

Posted 10 days ago

Job description

Description


CIVIC CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. 


ABOUT THE POSITION

This role will be responsible for ensuring the efficient and effective allocation of resources to meet our call center's service level targets. One will be responsible for forecasting call volumes, creating staffing schedules, monitoring real-time adherence, and analyzing data to optimize workforce productivity. The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment.


NORMAL DAY-TO-DAY WORK

  1. Analyzes historical call volume data to accurately forecast future trends and staffing needs.
  2. Develops and implement staffing models to ensure service level goals are met.
  3. Creates dynamic staff schedules that align with forecasted call volumes and business objectives.
  4. Adjusts schedules in real-time to address unexpected fluctuations in call volumes.
  5. Monitors key workforce metrics, including service levels, occupancy, adherence, and shrinkage.
  6. Provides actionable insights from performance data to enhance operational efficiency.
  7. Addresses challenges such as surges in call volume or unexpected absenteeism with quick and effective solutions.
  8. Recommends staffing changes or process improvements based on thorough data analysis.
  9. Partners with operations teams to align workforce strategies with business goals.
  10. Trains and mentors team members on workforce management tools and best practices.
  11. Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

  1. Minimum 4 - 6 years of call center experience.
  2. Experience working with workforce management tools and software (e.g., NICE IEX, Verint, Genesys or similar).
  3. Proven ability to analyze performance data and implement effective workforce solutions.
  4. Strong understanding of workforce metrics such as ASA (Average Speed of Answer), AHT (Average Handle Time), and FTE (Full-Time Equivalent).
  5. Excellent problem-solving skills and the ability to make decisions under pressure.
  6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  7. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
  8. Travel required sometimes.

Here are a few qualities we'd LIKE for you to have to make you more suited for this position.

  1. Experience in financial services or credit unions.
  2. Analytical mindset with proficiency in tools such as Excel, SQL, or BI software for data analysis.
  3. Exceptional communication skills for presenting insights and recommendations to stakeholders.
  4. Ability to adapt quickly to changing demands and provide leadership during high-pressure situations 
  5. Understanding of regulatory compliance and customer service excellence.

CONTACT US

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:  

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609 

careers@civicfcu.org







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