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Full Time Entry Level Remote It Support Jobs in Raleigh, NC

theITSC

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Remote IT Support (WFH Tech Advisor)

Cary, NC · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

Darkhorse Tech

IT Field Technician (Remote)

Raleigh, NC · Remote

$43K - $50K/yr

With technicians on the ground throughout the country we offer in-person as well as remote support ... Bachelor's degree in Information Technology or Computer Science is preferred * Must have reliable ...

Darkhorse Tech, Inc.

IT Field Technician

Raleigh, NC · On-site +1

$43K - $50K/yr

With technicians on the ground throughout the country we offer in-person as well as remote support ... Bachelor's degree in Information Technology or Computer Science is preferred * Must have reliable ...

Reid Agency

Entry Level Sales Rep

Durham, NC · Remote

$500 - $30K/wk

----- We are seeking a motivated and goal-oriented Entry Level Sales Representative to join our remote ... Provide excellent customer service and support to clients This is a 1099 - 100% Commission pay ...

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Full Time Entry Level Remote It Support information

What are the key skills and qualifications needed to thrive as a Full Time Entry Level Remote IT Support professional, and why are they important?

To thrive as a Full Time Entry Level Remote IT Support professional, you need a basic understanding of computer systems, troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and help desk software is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for maintaining smooth IT operations and delivering quality remote support to end-users.

What are some common challenges faced by entry-level remote IT support professionals, and how can they be addressed?

Entry-level remote IT support professionals often face challenges such as effectively troubleshooting issues without direct physical access to devices, managing clear communication with users of varying technical abilities, and handling multiple support tickets simultaneously. To address these challenges, it's important to develop strong remote diagnostic skills, utilize remote access tools efficiently, and maintain organized documentation of each case. Additionally, proactively asking clarifying questions and participating in regular team meetings can help improve communication and problem-solving abilities.

What is a Full Time Entry Level Remote IT Support job?

A Full Time Entry Level Remote IT Support job involves assisting users with technical issues related to computer hardware, software, networks, and other IT systems, all while working remotely. Individuals in this role provide troubleshooting, resolve basic technical problems, and escalate more complex issues to higher-level technicians. This position is ideal for those new to the IT field and looking to gain hands-on experience, as it typically requires basic computer knowledge and strong communication skills. Full-time remote roles offer the flexibility to work from home while still being part of a team that supports an organization’s technology needs.

What is the difference between Full Time Entry Level Remote It Support vs Help Desk Technician?

AspectFull Time Entry Level Remote It SupportHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required
Work EnvironmentRemote, home-based setupTypically office or remote, depending on employer
Industry UsageCommon in IT support and tech companiesWidely used across various industries for user support
Search IntentLooking for remote entry-level IT support rolesSearching for help desk roles, often entry-level

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting users. The main difference is that Full Time Entry Level Remote It Support emphasizes a remote, home-based position, while Help Desk Technician roles can be in-office or remote. Both require similar certifications and serve similar functions in supporting users and maintaining IT systems.

What are popular job titles related to Full Time Entry Level Remote It Support jobs in Raleigh, NC? For Full Time Entry Level Remote It Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Full Time Entry Level Remote It Support jobs in Raleigh, NC look for? The top searched job categories for Full Time Entry Level Remote It Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Full Time Entry Level Remote It Support jobs? Cities near Raleigh, NC with the most Full Time Entry Level Remote It Support job openings:
Full Time Entry Level Remote It Support jobs near you
Infographic showing various Full Time Entry Level Remote It Support job openings in Raleigh, NC as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 40% In-person, 7% Hybrid, and 53% Remote job distribution.
Remote IT Support (WFH Tech Advisor)

Remote IT Support (WFH Tech Advisor)

theITSC

Cary, NC • Remote

$45K - $65K/yr

Full-time

Medical, PTO

Posted 23 days ago

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Job description

The ITSC is seeking agents to provide telephone technical support for the organization's customers.

The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.

LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home.

HOURS: We are actively seeking candidates for later afternoon, overnight, and weekend shifts, with the potential to move to daytime shifts based on job performance.

DESCRIPTION:
Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including:
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices

CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS

Agents must also have familiarity with server environments, standard network arrangements, and security concepts.

This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.

Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others.

ADDITIONAL PREFERRED SKILLS:
- The ability to learn new applications quickly, and to certify in numerous software applications
- Bilingual in SPANISH or FRENCH is a plus
- Familiar with ITIL, COPC and/or Six Sigma
- Familiar with any of the following: Visual BASIC, VB .NET, C#, C++, Java, JavaScript, or any other object-orientated programming language

Company Description

theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.