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Full Time Customer Service Representative Jobs in Springfield, IL

Thorntons

Guest Service Representative

Springfield, IL · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... customers by providing a friendly and helpful experience that wins loyalty to the brand. • ...

Thorntons

Guest Service Representative

Springfield, IL · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... customers by providing a friendly and helpful experience that wins loyalty to the brand. • ...

Thorntons

Guest Service Representative

Springfield, IL · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... customers by providing a friendly and helpful experience that wins loyalty to the brand. • ...

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Full Time Customer Service Representative information

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How much do full time customer service representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for full time customer service representative in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

A full-time Customer Service Representative typically does not earn $4,000 weekly without additional commissions or bonuses. High-paying roles that can reach this level often involve sales, real estate, or specialized skilled trades that do not require a degree but may need experience or certifications. These roles usually demand strong communication skills, industry knowledge, and sometimes licensing or training.

How many hours does a customer service representative work?

A full-time customer service representative typically works around 40 hours per week, often scheduled during standard business hours. Some roles may require evening, weekend, or shift work depending on the company's hours of operation.

What are Full Time Customer Service Representatives?

Full Time Customer Service Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services for a company. They typically work 35-40 hours per week and interact with customers via phone, email, chat, or in person. Their goal is to ensure customer satisfaction, handle complaints efficiently, and help maintain positive relationships between the company and its clients. This role often requires strong communication skills, patience, and the ability to handle stressful situations.

What are some common challenges Full Time Customer Service Representatives face, and how can they effectively manage them?

Full Time Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and maintaining product knowledge across frequent updates. Effective management involves practicing active listening, staying calm under pressure, and using available resources like knowledge bases or escalation protocols. Building strong teamwork skills and regularly participating in training sessions can also help representatives stay prepared and confident in addressing various customer needs.

What are the key skills and qualifications needed to thrive as a Full Time Customer Service Representative, and why are they important?

To thrive as a Full Time Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, telephone systems, and basic office applications is essential. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and maintaining a positive company reputation.

What is the difference between Full Time Customer Service Representative vs Part Time Customer Service Representative?

FeatureFull Time Customer Service RepresentativePart Time Customer Service Representative
Work HoursTypically 35-40 hours per weekFewer hours, usually less than 30 hours per week
CredentialsOften requires similar qualifications, such as high school diploma or equivalentSame credential requirements as full-time roles
Work EnvironmentOffice or call center setting, consistent scheduleSimilar environment, flexible scheduling possible
Employer UsageCommon in customer service departments of large companiesUsed by companies needing flexible staffing

Full Time Customer Service Representatives work standard hours and often receive benefits, while Part Time Customer Service Representatives have flexible schedules with fewer hours. Both roles require similar skills and credentials, making them suitable for different employment needs within customer service industries.

How can I make $2000 a week working from home?

A full-time customer service representative can potentially earn $2000 a week by working overtime, handling high call volumes, or working for companies that offer premium pay for night shifts or specialized skills. Developing strong communication skills, familiarity with customer service tools, and maintaining consistent performance can help increase earnings, but reaching this level typically requires experience and possibly additional certifications or training. Earning this amount consistently from home may also involve supplementing income through multiple roles or freelance customer support work.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as technical support, account management, or client services, with salaries exceeding $70,000 annually. Senior positions or those requiring advanced technical skills and certifications tend to offer higher compensation.
What are the most commonly searched types of Customer Service Representative jobs in Springfield, IL? The most popular types of Customer Service Representative jobs in Springfield, IL are:
What are popular job titles related to Full Time Customer Service Representative jobs in Springfield, IL? For Full Time Customer Service Representative jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Full Time Customer Service Representative jobs in Springfield, IL look for? The top searched job categories for Full Time Customer Service Representative jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Full Time Customer Service Representative jobs? Cities near Springfield, IL with the most Full Time Customer Service Representative job openings:
Full Time Customer Service Representative jobs near you
Customer Service Rep(02840) - 544 W Jefferson St

Customer Service Rep(02840) - 544 W Jefferson St

Domino's

Springfield, IL • On-site

$15.75 - $21.50/hr

Full-time

Re-posted 19 days ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,900 frontline employees who took The Breakroom Quiz

20th of 23 rated food delivery companies

Job description

Company Description
Job Description
We're looking for a friendly and efficient Customer Service Representative to join our team at our Springfield location (544 W Jefferson St). As the face of our organization, you'll play a crucial role in ensuring customer satisfaction while managing various aspects of our pizza restaurant operations.
  • Answer incoming phone calls professionally and take customer orders accurately
  • Prepare high-quality pizzas and other menu items according to company standards
  • Process cash and card transactions efficiently
  • Provide exceptional customer service, addressing inquiries and resolving issues promptly
  • Maintain a clean and organized work environment
  • Collaborate with team members to ensure smooth restaurant operations
  • Handle multiple tasks simultaneously during busy periods
  • Assist with additional duties as assigned by management

Qualifications
  • Excellent customer service skills with a friendly and positive attitude
  • Strong communication abilities, both verbal and written
  • Proficiency in taking phone orders and handling customer inquiries
  • Basic math skills for processing transactions and handling cash
  • Ability to multitask and work efficiently in a fast-paced environment
  • Physical capability to lift up to 25 lbs and stand for extended periods
  • Flexibility to work weekends, holidays, and various shifts as needed
  • Team player with a willingness to assist colleagues and contribute to a positive work atmosphere
  • Attention to detail in food preparation and order accuracy
  • Basic computer skills for operating point-of-sale systems
  • Ability to follow directions and adhere to company policies and procedures
  • Strong time management and organizational skills
  • Stress management abilities to maintain composure during busy periods
  • Food handling experience is a plus, but not required (training will be provided)

Additional Information
All your information will be kept confidential according to EEO guidelines.

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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