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Full Time Customer Service Representative Jobs in Peoria, IL

Community Partners SB

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Customer Service Representative

Pekin, IL · On-site

$15.50 - $16/hr

Customer Service Representative (CSR) CSR Requirements * Accept deposits and make withdrawals within established limits. * Accept and post loan payments. * Complete requests for money orders and ...

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Full Time Customer Service Representative information

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How much do full time customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for full time customer service representative in Peoria, IL is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Customer Service Representative, and why are they important?

To thrive as a Full Time Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, telephone systems, and basic office applications is essential. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and maintaining a positive company reputation.

What are some common challenges Full Time Customer Service Representatives face, and how can they effectively manage them?

Full Time Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and maintaining product knowledge across frequent updates. Effective management involves practicing active listening, staying calm under pressure, and using available resources like knowledge bases or escalation protocols. Building strong teamwork skills and regularly participating in training sessions can also help representatives stay prepared and confident in addressing various customer needs.

What are Full Time Customer Service Representatives?

Full Time Customer Service Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services for a company. They typically work 35-40 hours per week and interact with customers via phone, email, chat, or in person. Their goal is to ensure customer satisfaction, handle complaints efficiently, and help maintain positive relationships between the company and its clients. This role often requires strong communication skills, patience, and the ability to handle stressful situations.

What is the difference between Full Time Customer Service Representative vs Part Time Customer Service Representative?

FeatureFull Time Customer Service RepresentativePart Time Customer Service Representative
Work HoursTypically 35-40 hours per weekFewer hours, usually less than 30 hours per week
CredentialsOften requires similar qualifications, such as high school diploma or equivalentSame credential requirements as full-time roles
Work EnvironmentOffice or call center setting, consistent scheduleSimilar environment, flexible scheduling possible
Employer UsageCommon in customer service departments of large companiesUsed by companies needing flexible staffing

Full Time Customer Service Representatives work standard hours and often receive benefits, while Part Time Customer Service Representatives have flexible schedules with fewer hours. Both roles require similar skills and credentials, making them suitable for different employment needs within customer service industries.

What are the most commonly searched types of Customer Service Representative jobs in Peoria, IL? The most popular types of Customer Service Representative jobs in Peoria, IL are:
What are popular job titles related to Full Time Customer Service Representative jobs in Peoria, IL? For Full Time Customer Service Representative jobs in Peoria, IL, the most frequently searched job titles are:
What job categories do people searching Full Time Customer Service Representative jobs in Peoria, IL look for? The top searched job categories for Full Time Customer Service Representative jobs in Peoria, IL are:
What cities near Peoria, IL are hiring for Full Time Customer Service Representative jobs? Cities near Peoria, IL with the most Full Time Customer Service Representative job openings:
Full Time Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Chestnut Health Systems

East Peoria, IL • On-site

$16 - $17/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview

Are you a people-person with a passion for providing excellent customer service? Do you thrive in a fast-paced, supportive environment? If so, we may be looking for YOU! We take pride in offering high-quality integrated health care services and were looking for a friendly and organized person to join our team as a full-time Customer Service Representative. Some evenings are required. If you enjoy helping people, solving problems, and being part of a supportive team, this role is for you!

Chestnut Health Systems is a leading provider of integrated (behavioral and primary) health care services. Over four decades, Chestnut has grown to almost 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

**Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.

Responsibilities

Greet and direct patients, answer phones, and assist with scheduling.

Help patients understand insurance, billing, and financial information.

Ensure all patient information is accurate and up-to-date using our electronic health records system.

Keep our office running smoothly by managing various administrative tasks, from scanning documents to handling payments.

Collaborate with the team to ensure every patient feels supported and valued.

Qualifications

High school diploma or equivalent.

Strong customer service and telephone skills.

Basic knowledge of Microsoft Word, Excel, and Outlook.

Knowledge of office equipment (copier, fax, etc.)

The ability to handle multiple tasks while staying organized and detail-oriented.

Comfort with handling confidential information and managing multiple tasks.

Ability to commute between Chestnut locations (valid drivers license and insurance required).

Are you intrigued by this job but dont meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If youre excited about any of our posted positions but your experience doesnt line up perfectly, please apply anyway! Wed love to explore the possibilities with you.

Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnuts research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.

Chestnut offers a new salary structure and robust benefits!

EOE Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

The anticipated starting pay for new hires for this position is between $16.00 -$17.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.

check out our benefits here!

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