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Frontline Technical Support Jobs (NOW HIRING)

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45K - $55K/yr

The MSP Technical Support role delivers frontline technical assistance to clients by resolving Level I support incidents and service requests. This role provides troubleshooting hardware, software ...

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

... frontline technical support while helping maintain the organization's IT infrastructure. This role combines Help Desk Support , Desktop Support , and Systems Administration , making it an excellent ...

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

... frontline technical support while helping maintain the organization's IT infrastructure. This role combines Help Desk Support , Desktop Support , and Systems Administration , making it an excellent ...

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

... frontline technical support while helping maintain the organization's IT infrastructure. This role combines Help Desk Support , Desktop Support , and Systems Administration , making it an excellent ...

Trellix

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

As a Technical Support Engineer at Trellix, you will provide frontline technical support to customers, diagnosing and resolving product-related issues using your expertise, available tools, and ...

Trellix

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

As a Technical Support Engineer at Trellix, you will provide frontline technical support to customers, diagnosing and resolving product-related issues using your expertise, available tools, and ...

Saviance

IT Support Specialist

Responsibilities : • Manage Office 365 environment including Exchange, Teams, and Multi-Factor Authentication (MFA) • Provide frontline technical support for productivity-related issues and user ...

Securiti.ai

Technical Support Lead - USA

San Jose, CA · Remote

Based in USA, you will be the frontline Technical Support Lead for our Enterprise Customers, key member of our frontline Customer Success team, you will help craft the company's customer support ...

AAON, Inc.

Technical Development Specialist

Tulsa, OK · On-site

The position acts as a bridge between frontline Technical Support Specialists, Engineering, Quality, Manufacturing, Product Management, and leadership teams to drive issue resolution and continuous ...

The Faculty

Customer Support Representative Tier 1

$17.50 - $22.25/hr

What You'll Do Provide frontline technical support for our products and platforms Troubleshoot hardware, software and operating-system issues Assist customers with orders, shipments, appointments ...

New

AAON, Inc.

Technical Development Specialist

Tulsa, OK · On-site

The position acts as a bridge between frontline Technical Support Specialists, Engineering, Quality, Manufacturing, Product Management, and leadership teams to drive issue resolution and continuous ...

Supermicro

Technical Support Associate

Jersey City, NJ · On-site

$70K - $90K/yr

Provide frontline technical support to end-users via phone, email, and ticketing system. * Diagnose and troubleshoot hardware, software, and network-related issues. * Escalate complex problems to ...

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Frontline Technical Support information

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How much do frontline technical support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for frontline technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is frontline technical support?

Frontline technical support roles involve assisting customers or end-users with troubleshooting and resolving technical issues related to products or services. These professionals are typically the first point of contact for customers seeking help, whether by phone, email, chat, or in person. Their responsibilities often include diagnosing problems, providing step-by-step solutions, escalating more complex issues to higher-level support, and ensuring customer satisfaction. Frontline technical support staff need strong communication skills, technical knowledge, and patience to effectively handle a wide range of inquiries. They play a crucial role in maintaining positive customer relationships and ensuring smooth operation of technical products.

What skills and qualifications are needed for frontline technical support?

To thrive as a Frontline Technical Support professional, you need strong troubleshooting abilities, a solid understanding of IT systems or relevant products, and typically at least an associate degree or equivalent experience in technology. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms is essential. Exceptional communication, patience, and problem-solving skills help you effectively support customers and resolve issues. These skills ensure timely, high-quality assistance that builds customer trust and keeps operations running smoothly.

How does frontline technical support collaborate with other teams to resolve complex customer issues?

Frontline Technical Support professionals often serve as the first point of contact for customer issues. When they encounter complex problems that require specialized expertise, they collaborate closely with Tier 2 or Tier 3 support teams, product engineers, or IT specialists. This collaboration usually involves detailed documentation of the customer’s issue, escalation through ticketing systems, and ongoing communication to ensure the customer's problem is resolved efficiently. Effective teamwork and clear communication are key to delivering a seamless support experience for both customers and internal teams.

What cities are hiring for Frontline Technical Support jobs?

Cities with the most Frontline Technical Support job openings:

What states have the most Frontline Technical Support jobs?

States with the most job openings for Frontline Technical Support jobs include:

What are popular job titles related to Frontline Technical Support jobs?

For Frontline Technical Support jobs, the most frequently searched job titles are:

MSP Technical Support

Altamonte Springs, FL • On-site

Pavion
Security Alarm Systems and Monitoring Services • 1 - 5K employees
Learn more about Pavionexternal

$45K - $55K/yr

Full-time

Posted 27 days ago

Key responsibilities

  • Respond to Level I technical support incidents and service requests across multiple channels.

  • Troubleshoot and resolve issues related to hardware, software, peripherals, and network connectivity, including on-site visits when necessary.

  • Create, manage, and maintain user accounts, support Office 365 and phone systems, and assist with Microsoft-based business applications.

Pavion rating

5.2

Company rating: 5.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

34th of 37 rated health and safety providers

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated MSP Tech Support to join our security business unit. The MSP Technical Support role delivers frontline technical assistance to clients by resolving Level I support incidents and service requests. This role provides troubleshooting hardware, software, peripherals, and basic network connectivity issues while ensuring a positive and productive user experience. The analyst supports user account administration, Office 365 and phone systems, and various Microsoft-based business applications. Using remote tools-and occasional on-site visits. The MSP Technical Support role ensures issues are resolved efficiently, documented thoroughly, and communicated clearly. A strong customer service mindset, attention to detail, and commitment to continuous learning are essential for success in this role.
Primary Responsibilities:
Technical Support & Troubleshooting
  • Respond to Level I technical support incidents and service requests across multiple channels, including phone, email, web, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to computer hardware, software, peripherals, and network connectivity.
  • Support and diagnose problems with desktop PCs, laptops, scanners, printers, Microsoft Office applications, and various commercial or proprietary client software.
  • Utilize remote access tools to resolve technical issues efficiently.
  • Perform on-site visits as needed for equipment deployment, hardware replacement, and issue resolution.
  • Provide troubleshooting and support for Microsoft Office Suite, desktop systems, and printers.

Systems & Application Administration
  • Create, manage, and maintain user accounts through Active Directory or other cloud-based identity platforms.
  • Perform Office 365 administration tasks.
  • Support phone system and VOIP administration.
  • Assist with technologies related to Microsoft's core business applications such as Windows Server, Exchange, SQL, Terminal Services/RDS/Citrix.

Networking & Infrastructure Support
  • Troubleshoot basic networking issues and support VOIP systems.
  • Assist in implementing or supporting disaster recovery strategies, including server imaging and automated offsite backups.

Customer Service & Communication
  • Maintain a high level of customer satisfaction through timely, professional, and effective support.
  • Communicate clearly with clients to ensure understanding of issues and resolutions.
  • Demonstrate a proactive, service-oriented mindset focused on improving client productivity.

Documentation & Reporting
  • Accurately document customer systems, configurations, troubleshooting steps, and resolutions.
  • Record detailed time entries for service work and project activities.
  • Follow established procedures and contribute to knowledge base improvements.

Basic Qualifications:
  • High School Diploma
  • 1 year of IT experience
  • Excellent verbal and written communication skills
  • Professional, friendly, positive, optimistic demeanor
  • An understanding of relevant technologies, solutions, troubleshooting, & support

Preferred Qualifications:
  • Autotask, Datto RMM, Auvik or Managed Services (MSP) experience a major plus
  • General Windows Desktop
  • Strong Organization and Time Management Skills

The salary range for this position is $45,000-$55,000 annually. The starting salary will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
If you require accommodation or assistance during the application process, please contact us at Careers@pavion.com . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Pavion employees say

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About Pavion

Sourced by ZipRecruiter

Industry

Security alarm systems and monitoring services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

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