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Frontline Technical Support Jobs in Ohio (NOW HIRING)

TQL

IT Support Technician

Cincinnati, OH · On-site

$17 - $26/hr

Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app and phone system issues* Performing PC repairs, upgrades and reimaging ...

Express Wash Inc

POS Support Agent

Etna, OH · On-site

Essential duties and responsibilities The POS Support Agent provides frontline technical support for Point-of-Sale systems and related hardware across all Express Wash Concepts locations. Reporting ...

Getinge

Systems Support Engineer I

Streetsboro, OH · On-site

$63K - $69K/yr

You just found it. Job Overview The System Support Engineer - Level 1 provides frontline technical support for Talis Clinical's software and hardware solutions. This role focuses on learning core ...

CSafe Global Group

IT Support Analyst

Monroe, OH · On-site

$60 - $80/hr

... frontline technical support to end users globally, with a primary focus on desk-side incident response for US-based staff and Microsoft Entra ID account and access administration. This is a permanent ...

CSafe Global

IT Support Analyst

Monroe, OH · On-site

The IT Support Analyst is responsible for delivering frontline technical support to end users globally, with a primary focus on desk-side incident response for US-based staff and Microsoft Entra ID ...

Astemo

Sub-Assembly Technical Staff

Sunbury, OH · On-site

Manufacturing & Operations The Sub - Assembly Technical Staff (3rd Shift: 8:00 PM - 4:30 AM) provides frontline leadership and operational oversight to support safe, quality-focused, and efficient ...

Astemo Ltd

Sub-Assembly Technical Staff

Sunbury, OH · On-site

Manufacturing & Operations The Sub - Assembly Technical Staff (3rd Shift: 8:00 PM - 4:30 AM) provides frontline leadership and operational oversight to support safe, quality-focused, and efficient ...

Quantum-Systems GmbH

$60 - $80/hr

Quantum Frontline Industries (QFI) is a newly established German-Ukrainian defence joint venture ... Support engineering and production teams by transforming technical information into clear ...

Dover Corporation

Sustaining Engineer

Hamilton, OH · On-site

$85K - $104K/yr

Interface with design engineering and operations teams (including manufacturing, quality, and supply chain) to provide frontline technical support of products manufactured in the Hamilton, Ohio ...

Dover Corporation

Sustaining Engineer

Hamilton, OH · On-site

$85K - $104K/yr

Interface with design engineering and operations teams (including manufacturing, quality, and supply chain) to provide frontline technical support of products manufactured in the Hamilton, Ohio ...

Dover Corporation

Sustaining Engineer

Hamilton, OH · On-site

$80 - $100/hr

Interface with design engineering and operations teams (including manufacturing, quality, and supply chain) to provide frontline technical support of products manufactured in the Hamilton, Ohio ...

The Village Network

IT Support Specialist II

Columbus, OH · On-site

$60K - $65K/yr

... frontline support staff while delivering excellent customer service. Essential Tasks, Duties, and Responsibilities: * Provides technical support and guidance to end users, resolving issues in ...

ClifyX

Branch Support Specialist

Columbus, OH · On-site

$18 - $23.25/hr

The Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for ...

TecTammina

Senior Server Support Engineer

Toledo, OH · On-site

... frontline support for server applications on all production, test, and development operating ... prior IT Technical Support experience - Required 3 years prior IT experience working in an ...

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Frontline Technical Support information

What is frontline technical support?

Frontline technical support roles involve assisting customers or end-users with troubleshooting and resolving technical issues related to products or services. These professionals are typically the first point of contact for customers seeking help, whether by phone, email, chat, or in person. Their responsibilities often include diagnosing problems, providing step-by-step solutions, escalating more complex issues to higher-level support, and ensuring customer satisfaction. Frontline technical support staff need strong communication skills, technical knowledge, and patience to effectively handle a wide range of inquiries. They play a crucial role in maintaining positive customer relationships and ensuring smooth operation of technical products.

What skills and qualifications are needed for frontline technical support?

To thrive as a Frontline Technical Support professional, you need strong troubleshooting abilities, a solid understanding of IT systems or relevant products, and typically at least an associate degree or equivalent experience in technology. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms is essential. Exceptional communication, patience, and problem-solving skills help you effectively support customers and resolve issues. These skills ensure timely, high-quality assistance that builds customer trust and keeps operations running smoothly.

How does frontline technical support collaborate with other teams to resolve complex customer issues?

Frontline Technical Support professionals often serve as the first point of contact for customer issues. When they encounter complex problems that require specialized expertise, they collaborate closely with Tier 2 or Tier 3 support teams, product engineers, or IT specialists. This collaboration usually involves detailed documentation of the customer’s issue, escalation through ticketing systems, and ongoing communication to ensure the customer's problem is resolved efficiently. Effective teamwork and clear communication are key to delivering a seamless support experience for both customers and internal teams.

What cities in Ohio are hiring for Frontline Technical Support jobs?

Cities in Ohio with the most Frontline Technical Support job openings:

IT Support Technician

Cincinnati, OH • On-site

TQL
Trucking • 5 - 10K employees
Learn more about TQLexternal

$17 - $26/hr

Full-time

Posted 5 days ago

Total Quality Logistics rating

6.0

Company rating: 6.0 out of 10

Based on 116 frontline employees who took The Breakroom Quiz

326th of 365 rated logistics

Job description

About the role:TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.What’s in it for you:* $17.00/hour - $26.00/hour base salary and benefits package* Paid relocation to Cincinnati, OH* Advancement opportunities with customized career paths* Access to the latest emerging technologies through Microsoft partnerships and Dell partnerships* Reimbursement for continuous education and technical training* We win wherever we go - Voted a 2019-2026 Computerworld Best Places to Work in ITWhat you’ll be doing:* Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app and phone system issues* Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems* Setting up new workstations and relocating existing ones (light bending/lifting required)* Utilizing JIRA/SCCM to manage inbound support requests and software upgrades/rollouts* When on-call, responding to after-hours calls from employees regarding technical issues* Regular travel between 3 - 5 TQL Cincinnati locations providing on-site support and office movesWhat you need:* PC and Network knowledge/experience required* IT-related college degree or comparable professional experience required* Exceptional customer service skills and a passion for helping others* Ability to multitask in a fast-paced environment with changing priorities* Knowledge of Microsoft Office 2016 / Office 365 and Windows 10 is a plus* A+ and/or Microsoft Certification highly preferred* Availability to work Monday - Friday 12 PM - 9 PMWhere you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

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