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Frontline Technical Support Jobs (NOW HIRING)

Summit

Technical Support Technician II

$38K - $48K/yr

As a Technical Support Technician, you'll provide frontline technical support across customer environments and hosted services. You'll respond to incidents and service requests, troubleshoot ...

OSTechnical

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Technical Support Analyst

Ventura, CA · On-site

$25 - $26/hr

IT Support Analyst - Level I | 24x7 Environment Our hospital client is seeking a customer-focused IT Support Analyst (Level I) to provide frontline technical support in a fast-paced healthcare ...

AAON, Inc.

Lead Technical Support Specialist

Tulsa, OK · On-site

The position acts as a bridge between frontline Technical Support Specialists, Engineering, Quality, Manufacturing, Product Management, and leadership teams to drive issue resolution and continuous ...

AAON, Inc.

Lead Technical Support Specialist

Tulsa, OK · On-site

The position acts as a bridge between frontline Technical Support Specialists, Engineering, Quality, Manufacturing, Product Management, and leadership teams to drive issue resolution and continuous ...

Pavago

Technical Support Specialist

Customer support and issue escalation You'll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently. If you enjoy ...

Ag

Manager, Technical Support

Bingen, WA · On-site

Airbus Helicopters, Inc. is searching for a Manager, Technical Support to pioneer and scale our frontline technical support operations for the Flexrotor UAS platform. This high-stakes role features a ...

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45K - $55K/yr

The MSP Technical Support role delivers frontline technical assistance to clients by resolving Level I support incidents and service requests. This role provides troubleshooting hardware, software ...

Grand Mental Health

Tech Support Specialist

Tulsa, OK · On-site

$52K/yr

Description TECH SUPPORT SPECIALIST Position Summary The Tech Support Specialist I provides frontline technical support to employees and end users by installing, configuring, maintaining, and ...

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

... frontline technical support while helping maintain the organization's IT infrastructure. This role combines Help Desk Support , Desktop Support , and Systems Administration , making it an excellent ...

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Frontline Technical Support information

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How much do frontline technical support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for frontline technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is frontline technical support?

Frontline technical support roles involve assisting customers or end-users with troubleshooting and resolving technical issues related to products or services. These professionals are typically the first point of contact for customers seeking help, whether by phone, email, chat, or in person. Their responsibilities often include diagnosing problems, providing step-by-step solutions, escalating more complex issues to higher-level support, and ensuring customer satisfaction. Frontline technical support staff need strong communication skills, technical knowledge, and patience to effectively handle a wide range of inquiries. They play a crucial role in maintaining positive customer relationships and ensuring smooth operation of technical products.

What skills and qualifications are needed for frontline technical support?

To thrive as a Frontline Technical Support professional, you need strong troubleshooting abilities, a solid understanding of IT systems or relevant products, and typically at least an associate degree or equivalent experience in technology. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms is essential. Exceptional communication, patience, and problem-solving skills help you effectively support customers and resolve issues. These skills ensure timely, high-quality assistance that builds customer trust and keeps operations running smoothly.

How does frontline technical support collaborate with other teams to resolve complex customer issues?

Frontline Technical Support professionals often serve as the first point of contact for customer issues. When they encounter complex problems that require specialized expertise, they collaborate closely with Tier 2 or Tier 3 support teams, product engineers, or IT specialists. This collaboration usually involves detailed documentation of the customer’s issue, escalation through ticketing systems, and ongoing communication to ensure the customer's problem is resolved efficiently. Effective teamwork and clear communication are key to delivering a seamless support experience for both customers and internal teams.

What cities are hiring for Frontline Technical Support jobs?

Cities with the most Frontline Technical Support job openings:

What states have the most Frontline Technical Support jobs?

States with the most job openings for Frontline Technical Support jobs include:

What are popular job titles related to Frontline Technical Support jobs?

For Frontline Technical Support jobs, the most frequently searched job titles are:

Technical Support Technician II

Remote

Summit
See more jobs at Summitexternal

$38K - $48K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

At Summit, we build and operate the infrastructure behind some of the most critical applications in regulated industries. The work is complex, expectations are high, and our customers rely on us to keep their environments running securely, reliably, and at scale.
As a Technical Support Technician, you'll provide frontline technical support across customer environments and hosted services. You'll respond to incidents and service requests, troubleshoot infrastructure-related issues, and maintain ownership of customer issues through resolution.
This role serves as the first line of infrastructure support within the Technical Support organization. Success comes from strong troubleshooting skills, customer ownership, clear communication, and the ability to balance multiple priorities while delivering a positive support experience.
What You'll Do:
  • Provide frontline technical support for customer environments and hosted services.
  • Respond to customer incidents and service requests through ticketing systems, phone calls, and support channels.
  • Troubleshoot issues related to servers, operating systems, connectivity, hosted services, and customer environments.
  • Monitor ticket queues and support timely response and resolution of incidents and requests.
  • Document, prioritize, and manage support requests while maintaining accurate ticket updates and customer communication.
  • Maintain ownership of customer issues throughout the support lifecycle.
  • Escalate complex issues requiring deeper technical expertise when appropriate.
  • Support routine maintenance activities, customer requests, and operational tasks.
  • Collaborate with Systems Support, Network Support, NOC, and other technical teams.
  • Maintain documentation, troubleshooting procedures, and knowledge base content.
  • Communicate clearly with customers throughout troubleshooting and resolution activities.
  • Continuously expand technical knowledge through hands-on experience and ongoing learning.

What You'll Deliver:
  • Reliable and responsive technical support across customer environments and services.
  • Timely response and resolution of incidents and service requests.
  • Accurate ticket documentation and organized support activities.
  • Clear communication and strong follow-through throughout the support process.
  • Positive customer experiences during routine requests and technical incidents.
  • Effective escalation and coordination of complex technical issues.
  • Consistent adherence to support processes and operational expectations.
  • Continuous growth in technical capability and support effectiveness.

You'll Thrive in This Role If You:
  • Have experience in Technical Support, Systems Support, NOC, Managed Services, Hosting, or Infrastructure Operations environments.
  • Enjoy troubleshooting technical issues and working through problems methodically.
  • Have foundational knowledge of servers, operating systems, networking, virtualization, or infrastructure support concepts.
  • Communicate effectively with both technical and non-technical audiences.
  • Can balance multiple tickets, priorities, and customer commitments.
  • Take ownership of issues and follow them through resolution.
  • Are comfortable learning new technologies, platforms, and tools.
  • Remain calm and solutions-focused during technical support situations.

How We Work at Summit
How you approach the work matters just as much as what you do. At Summit, our core values show up in how we make decisions, work together, and support our customers.
We build the infrastructure that keeps businesses running. We need people who take that seriously, and have fun doing it.
Our core values:
  • Empower our people
  • Constant elevation
  • Customer first
  • Focus on outcomes
  • Embrace curiosity

Benefits:
Summit offers a total rewards package designed to support you at work, at home, and everywhere in between. Here's a snapshot of what that looks like:
  • Flexible Time Off (yes, really) - take what you need, we trust you to manage it
  • Medical, Dental & Vision - comprehensive coverage with HSA/HRA options
  • 401(k) with 4% match - we invest alongside you
  • Parental Leave - paid time for the moments that matter most
  • Life & Disability Insurance - built-in peace of mind
  • Wellness Support - resources for your mental and physical health
  • Free Colocation & Cloud Access - build and experiment in real environments
  • Work From Anywhere - remote-friendly by design
  • A low-ego, get-it-done culture - come as you are, do great work

Compensation:
Compensation for this role is based on experience, skills, and location. We aim to make offers that are fair, forward-looking, and aligned to both what you bring and where you're growing.
Internal candidates may see variations based on current role, compensation, and progression at Summit. Same thoughtful approach, just with additional context.
Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
As part of this commitment, Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email hr@summithq.com.

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