ZipRecruiter

Log In

1

Frontline Technical Support Jobs in Colorado (NOW HIRING)

Trimble

Technical Customer Support - VDC

Westminster, CO

$22.69 - $28.32/hr

Elevate Customer Success as a Frontline Support Representative Are you passionate about solving ... Collaborate with specialized technical teams and Client Success professionals to manage complex ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

$28/hr

Client Support Associate 📍 Location: Loveland, CO 💲 Pay Rate: $28 /hr on W2 📅 Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline technical ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

Client Support Associate Location: Loveland, CO Pay Rate: $28 /hr on W2 Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline technical support for ...

next page

Showing results 1-20

All JobsFrontline Technical Support JobsFrontline Technical Support Jobs in Colorado

Frontline Technical Support information

What is frontline technical support?

Frontline technical support roles involve assisting customers or end-users with troubleshooting and resolving technical issues related to products or services. These professionals are typically the first point of contact for customers seeking help, whether by phone, email, chat, or in person. Their responsibilities often include diagnosing problems, providing step-by-step solutions, escalating more complex issues to higher-level support, and ensuring customer satisfaction. Frontline technical support staff need strong communication skills, technical knowledge, and patience to effectively handle a wide range of inquiries. They play a crucial role in maintaining positive customer relationships and ensuring smooth operation of technical products.

What skills and qualifications are needed for frontline technical support?

To thrive as a Frontline Technical Support professional, you need strong troubleshooting abilities, a solid understanding of IT systems or relevant products, and typically at least an associate degree or equivalent experience in technology. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms is essential. Exceptional communication, patience, and problem-solving skills help you effectively support customers and resolve issues. These skills ensure timely, high-quality assistance that builds customer trust and keeps operations running smoothly.

How does frontline technical support collaborate with other teams to resolve complex customer issues?

Frontline Technical Support professionals often serve as the first point of contact for customer issues. When they encounter complex problems that require specialized expertise, they collaborate closely with Tier 2 or Tier 3 support teams, product engineers, or IT specialists. This collaboration usually involves detailed documentation of the customer’s issue, escalation through ticketing systems, and ongoing communication to ensure the customer's problem is resolved efficiently. Effective teamwork and clear communication are key to delivering a seamless support experience for both customers and internal teams.

What cities in Colorado are hiring for Frontline Technical Support jobs?

Cities in Colorado with the most Frontline Technical Support job openings:

Technical Support Engineer - Deliverability

Denver, CO • On-site

Iterable
Software Development • 51 - 200 employees
Learn more about Iterableexternal

$72K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

We are looking for a Technical Support Engineer (TSE) to join our world-class Technical Support team. This role is ideal for someone who thrives at the intersection of technical problem-solving and customer impact. As a TSE, you'll develop deep expertise in the Iterable platform and the systems behind it, and serve as a key escalation point for complex issues from our frontline technical support teams. You'll collaborate closely with Support, Engineering, and Product teams to surface bugs, resolve urgent issues, improve internal tools, and support complex data requests beyond self-service capabilities.
These activities directly impact the customer experience by supporting the teams that support our users. You'll also work alongside some of the most passionate, driven, and collaborative teammates in the business.

Responsibilities:

  • Become a subject matter expert on the Iterable platform and use that knowledge to help build internal tools that support customer-facing teams.
  • Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers when escalated issues require advanced investigation.
  • Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
  • Collaborate closely with Engineering to support internal API integrations and custom tooling development.
  • Analyze support trends and identify opportunities to improve tooling and reduce manual work.
  • Develop or enhance internal dashboards, automation scripts, and troubleshooting utilities.
  • Document findings and contribute to the team's knowledge base.
Qualifications: 
  • 1-3 years of experience in a technical support engineering role or a similar role.
  • Proficiency in scripting or programming languages.
  • Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools.
  • Familiarity with front-end web technologies (HTML, JavaScript, CSS), either through professional experience or a credible software development boot camp.
  • Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts.
  • Passion for building internal tools, automation, and improving operational efficiency.
  • Excellent analytical and communication skills.
  • Comfortable working in a fast-paced, cross-functional environment.

Nice to Haves:

  • Familiarity with SQL (e.g., PostgreSQL or MySQL).
  • Working experience querying and troubleshooting data with Elasticsearch or similar NoSQL databases.
  • Experience with email, push, and/or SMS platforms and providers.
  • Experience with support case management platforms such as Jira or Zendesk.
  • Experience with APM tools such as Datadog.

Perks & Benefits: 

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Community Impact Days
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Monthly Employee Wellness allowance 
  • Monthly Professional Development allowance 
  • Pre-tax commuter benefits
  • Complete laptop workstation

The US base salary range for this position at the start of employment is $72,000 - $112,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Apply