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Frontline Manager Jobs in Silver Spring, MD (NOW HIRING)

Flagship Carwash

Assistant Site Manager

Leesburg, VA · On-site

Exempt Assistant Managers (Salaried) are expected to lead teams, manage performance, and ... Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations

Flagship Carwash

Assistant Site Manager

Waldorf, MD · On-site

Exempt Assistant Managers (Salaried) are expected to lead teams, manage performance, and ... Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations

Flagship Carwash

Assistant Site Manager

Timonium, MD · On-site

Exempt Assistant Managers (Salaried) are expected to lead teams, manage performance, and ... Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations

Lehighbar

Prospet Development Manager

Washington, DC · On-site

The Manager partners closely with frontline fundraisers and senior leadership to ensure disciplined portfolio management, move management, and donor pipeline integrity, while establishing and ...

Advserv

Prospect Development Manager

Washington, DC · On-site

$72K - $76K/yr

The Manager partners closely with frontline fundraisers and senior leadership to ensure disciplined portfolio management, move management, and donor pipeline integrity, while establishing and ...

ABM

Area Manager

College Park, MD · On-site

$60K/yr

The Area Manager is responsible for overseeing janitorial operations across multiple client ... Whether you're looking for a frontline or professional position, you can find post-military career ...

AutoZone, Inc.

Store Manager

Hyattsville, MD · On-site

AutoZone's store teams are the frontline of WOW! customer service, ensuring that customers find the ... As a Store Manager at AutoZone, you'll lead daily operations and inspire your team to deliver ...

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All JobsFrontline JobsFrontline Manager JobsFrontline Manager Jobs in Silver Spring, MD

Frontline Manager information

See Silver Spring, MD salary details

$25.4K

$61.7K

$120.1K

How much do frontline manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for frontline manager in Silver Spring, MD is $61,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $70,900.00 per year, depending on experience, location, and employer.

What is a frontline manager?

Frontline Managers are supervisors who oversee the daily operations and performance of employees directly involved in producing goods or delivering services. They are typically responsible for managing teams, handling schedules, ensuring productivity, and addressing any issues that arise on the front lines of an organization. Frontline Managers play a crucial role in implementing company policies, maintaining quality standards, and serving as a link between upper management and employees. Their leadership and problem-solving skills have a direct impact on team morale and operational efficiency.

What does a frontline manager do?

Frontline Managers play a pivotal role in guiding teams to meet operational goals by providing direct supervision, coaching, and real-time feedback. They address daily challenges such as managing staffing levels, resolving conflicts, and ensuring adherence to company policies and quality standards. Effective Frontline Managers foster open communication, prioritize team morale, and serve as a bridge between upper management and frontline employees. This hands-on involvement helps them quickly identify issues, implement solutions, and drive continuous improvement within their teams.

What are the key skills and qualifications needed to thrive as a frontline manager?

To thrive as a Frontline Manager, you need strong leadership, organizational, and problem-solving skills, often supported by experience in supervising teams or a relevant degree. Familiarity with workforce management systems, scheduling software, and reporting tools is commonly required. Excellent communication, conflict resolution, and motivational abilities are standout soft skills in this role. These competencies are vital for effectively managing daily operations, driving team performance, and ensuring organizational goals are met.

What is the difference between Frontline Manager vs Supervisor?

AspectFrontline ManagerSupervisor
CredentialsTypically requires a high school diploma or equivalent; some roles prefer associate or bachelor’s degreeUsually requires a high school diploma; some positions may need certifications
Work EnvironmentOversees teams, manages operations, and interacts with multiple departmentsDirectly supervises staff, ensures daily tasks are completed
Industry UsageCommon in retail, manufacturing, hospitality, and healthcareWidely used across similar industries for team oversight

Frontline Managers and Supervisors both oversee staff and ensure operational efficiency. However, Frontline Managers often have broader responsibilities, including strategic planning and cross-department coordination, while Supervisors focus more on direct supervision and task completion. Understanding these differences helps in choosing the right career path or job search focus.

What job categories do people searching Frontline Manager jobs in Silver Spring, MD look for?

The top searched job categories for Frontline Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Frontline Manager jobs?

Cities near Silver Spring, MD with the most Frontline Manager job openings:

Frontline Manager jobs near you
Infographic showing various Frontline Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $61,654 per year, or $29.6 per hour.

Assistant Site Manager

Brandywine, MD • On-site

Flagship Carwash
Individual, Family and Community Social Assistance • 501 - 1,000 employees
Learn more about Flagship Carwashexternal

Full-time

Re-posted 24 days ago

Key responsibilities

  • Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations

  • Serve as an escalation point for customer concerns and resolve issues promptly and professionally

  • Monitor daily operations, including wash quality, customer flow, staffing, and cleanliness

Flagship Carwash rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Overview
The Assistant Site Manager (ASM), also known as Car Wash Manager at select flex locations, supports the Site Manager in executing daily operational tasks, leading the frontline team, and delivering exceptional customer experience at Spotless Brands locations. This role is a direct leadership position that bridges management responsibilities with frontline support and training.
While the Site Manager holds full accountability for site performance, the Assistant Site Manager focuses on team supervision, service execution, daily coordination, and customer satisfaction. This role is a critical steppingstone in the operations career path developing leadership talent and building readiness for future site management.
Depending on site needs, this role may support car wash operations or lube/oil change services, contributing to efficient daily operations and team supervision in either service area. This role may be classified as either exempt (salaried) or non-exempt (hourly) in alignment with FLSA standards. Classification will reflect the scope of managerial responsibilities and decision-making authority.
  • Exempt Assistant Managers (Salaried) are expected to lead teams, manage performance, and participate in higher-level decision-making, including hiring and They typically support larger or more complex sites (e.g., Flex) and may assume broader leadership responsibilities in the Site Manager's absence.
  • Non-Exempt Assistant Managers (Hourly) typically support daily operations and team They typically support smaller or express car wash locations with emphasis on shift leadership and service.

Essential Functions (Other Duties as Assigned)
Team Support & Shift Leadership
  • Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations
  • Model and reinforce expected service behaviors, team communication, and adherence to brand standards
  • Provide coaching, real-time feedback, and recognition to team members to support performance
  • Assist Site Manager in onboarding and training new team members
  • Support a "One Team" Spotless Brand culture by modeling teamwork, ensuring alignment with standards, and helping the team adapt through operational change

Customer Service
  • Serve as an escalation point for customer concerns and resolve issues promptly and professionally
  • Ensure a clean, safe, and welcoming environment for all customers and team members
  • Support promotional efforts and local marketing initiatives to grow site traffic and membership sales

Operational Execution
  • Monitor daily operations, including wash quality, customer flow, staffing, and cleanliness
  • Complete opening/ closing duties, daily logs, shift checklists, and other operational tasks
  • Assist in inventory control, supply restocking, and minor equipment checks
  • Partner with the Site Manager to ensure compliance with safety, maintenance, and operational policies
  • Supports daily operations in either car wash operations or lube/oil change service areas, including staffing, training, customer experience, and operational execution, based on location-specific business needs
  • Perform other duties as assigned to support the team and site performance, including operational and cleaning tasks that support site, shop, or store upkeep

Leadership Readiness
  • Serve as acting manager when designated by the Site Manager or District Manager
  • Participate in leadership development and training programs to prepare for future advancement

Administrative Support (May Vary by Classification)
  • Supports the damage claims process by collecting customer information, taking photos, and submitting documentation through vendor, Origami; Salaried and Hourly Assistant Managers are not allowed to make claim determinations
  • Salaried Assistant Site Managers: May assist in scheduling, labor cost tracking, basic reporting, and delegation of tasks during Site Manager's absence
  • Hourly Assistant Site Manager: Focuses on shift execution and frontline support with limited administrative duties unless designated by Site Manager

Site Type Variations
  • The core responsibilities of the Assistant Site Manager remain consistent across all locations and while core duties do not change, the operational emphasis may vary slightly depending on the site type:
    • Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed, automation, and membership These sites typically operate with smaller, leaner teams where direct leadership is essential.
    • Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher-touch customer experience.
    • Flex Sites: Combine full-service and express wash models and may include additional profit centers such as convenience store and/or lube center, requiring cross-functional coordination, broader staffing needs, and inventory management.

Education and Experience
  • High School Diploma or equivalent required
  • Minimum of one (1) year experience in a supervisory role within a car wash or other customer-focused retail environment
  • Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
  • Valid driver's license preferred (may be required depending on location and responsibilities)
  • Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable
  • Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge, Skills, and Abilities
Knowledge
  • Understanding of basic operational processes and service standards in retail, service, or car wash environments
  • Basic knowledge of cash handling, point-of-sale systems, and loss prevention practices
  • Awareness of safety standards, equipment operation basics, and customer service expectations

Skills
  • Leadership and team motivation
  • Conflict resolution and customer de-escalation
  • Time management and ability to multitask in a fast-paced environment
  • Clear verbal and written communication
  • Attention to detail and ability to follow standard operating procedures (SOPs)
  • Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks

Abilities
  • Ability to lead by example and influence peers in the absence of formal authority
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Ability to learn quickly and apply new procedures and/ or operational tools

Physical Requirements
  • Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
  • Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
  • Ability to twist, carry, reach, push, and pull frequently
  • Ability to lift and carry 50 pounds without assistance for work-related materials
  • Ability to work outdoors and be efficient in all weather conditions
  • Ability to work on your feet in a fast-paced, physically active environment
  • Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
  • Use of personal protective equipment (gloves, eyewear, etc.. ) as required
  • Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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