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Front Office Operations Manager Jobs in Michigan

Niles-2

Assistant Front Office Manager

Niles, MI

$25 - $28/hr

The position assists in monitoring scheduling, front desk operations, insurance verification, and data integrity across systems such as Epic and Denticon. The Assistant Front Office Manager promotes ...

Book Cadillac

Front Desk Manager

Detroit, MI · On-site

$60K - $68K/yr

The company is seeking a dedicated Front Desk Manager to lead our Front Office operations in Detroit. In this role, you will be the driving force behind exceptional guest service, ensuring every ...

Spark by Hilton

Front Office Manager

Plymouth, MI · On-site

Front Office Manager: Job Purpose: To maintain a high quality of services offered to guests through ... Develop short term and long term financial and operational plans for the guest service department ...

Spark by Hilton

Front Office Manager

Plymouth, MI

Front Office Manager: Job Purpose: To maintain a high quality of services offered to guests through ... Develop short term and long term financial and operational plans for the guest service department ...

The Pivot Group

Office Manager - Portage Area

Portage, MI · On-site

$51K - $80K/yr

Job Titles That Should Apply Office Administrator, Executive Assistant, Front Office Manager, Administrative Manager, Operations Manager, Office Coordinator, Business Office Manager, Facilities ...

Spark by Hilton

Front Office Manager

Plymouth, MI · On-site

Front Office Manager: Job Purpose: To maintain a high quality of services offered to guests through ... Develop short term and long term financial and operational plans for the guest service department ...

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Front Office Operations Manager information

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office manager?

The salary of a front office manager typically ranges from $40,000 to $70,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

Is an operations manager higher than a front office manager?

A front office operations manager typically oversees guest services, reception, and front desk staff, focusing on daily guest interactions. An operations manager often has broader responsibilities across multiple departments or the entire organization, making the operations manager generally higher in seniority and scope than a front office manager.

What is the highest salary for an office manager?

The highest salary for a Front Office Operations Manager can reach over $100,000 annually, especially in large organizations or high-cost-of-living areas. Salaries depend on experience, location, industry, and the size of the organization, with senior roles or those requiring specialized skills commanding higher pay.

What are the key skills and qualifications needed to thrive as a Front Office Operations Manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

How does a Front Office Operations Manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What does a front office manager do?

A front office manager oversees the daily operations of the front desk in a hotel, office, or organization, ensuring excellent customer service and efficient check-in and check-out processes. They supervise staff, handle guest or client inquiries, manage reservations, and coordinate communication between departments, often using property management systems or similar tools.

What are Front Office Operations Managers?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.
What job categories do people searching Front Office Operations Manager jobs in Michigan look for? The top searched job categories for Front Office Operations Manager jobs in Michigan are:
What cities in Michigan are hiring for Front Office Operations Manager jobs? Cities in Michigan with the most Front Office Operations Manager job openings:
Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in Michigan as of July 2026, with employment types broken down into 72% Full Time, 25% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Hotel Front Office Supervisor

Four Points by Sheraton

Novi, MI • On-site

$17 - $19/hr

Full-time

PTO

Posted 2 days ago

New

Four Points by Sheraton rating

4.9

Company rating: 4.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Bonus based on performance
  • Employee discounts
  • Paid time off
  • Training & development

A Hotel Front Office Supervisor oversees the daily operations of the front desk, ensuring excellent guest service, efficient staff performance, and smooth hotel operations.
Hotel Front Office Supervisor Job Description
Job Title: Front Office Supervisor
Reports To: Front Office Manager / Hotel Manager
Job Summary:
The Front Office Supervisor is responsible for supervising front desk staff, ensuring exceptional guest experiences, handling guest concerns, and maintaining efficient front office operations. This role requires strong leadership, communication, and problem-solving skills.
Key Responsibilities
  •  Supervise and support front desk associates during assigned shifts. 
  •  Welcome guests and ensure a positive check-in and check-out experience. 
  •  Handle guest complaints and resolve issues promptly and professionally. 
  •  Coordinate room assignments and monitor room availability. 
  •  Ensure accurate reservations, billing, and payment processing. 
  •  Train, coach, and evaluate front desk team members. 
  •  Prepare daily reports, shift handovers, and cash reconciliation. 
  •  Maintain hotel policies, procedures, and service standards. 
  •  Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. 
  •  Monitor lobby appearance and ensure a clean, welcoming environment. 
  •  Assist with scheduling and staff coverage when needed. 
  •  Respond to emergencies and follow hotel safety and security procedures. 
Qualifications
  •  High school diploma or equivalent (associate's or bachelor's degree in Hospitality Management preferred). 
  •  2–3 years of hotel front office experience, with supervisory experience preferred. 
  •  Proficiency in hotel property management systems (PMS) such as Opera, OnQ, or similar. 
  •  Strong customer service and leadership skills. 
  •  Excellent communication and interpersonal abilities. 
  •  Ability to work flexible schedules, including evenings, weekends, and holidays. 
Skills
  •  Leadership and team management 
  •  Customer service excellence 
  •  Conflict resolution 
  •  Time management 
  •  Problem-solving 
  •  Cash handling and billing accuracy 
  •  Computer proficiency (MS Office and hotel management software) 
  •  Multitasking in a fast-paced environment 
Working Conditions
  •  Standing for extended periods. 
  •  Working rotating shifts, weekends, and holidays. 
  •  Interacting with guests, vendors, and hotel staff in a fast-paced environment. 
This position plays a critical role in ensuring smooth front office operations while delivering outstanding hospitality and creating a positive guest experience.

What Four Points by Sheraton employees say

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