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Front Desk Work Jobs (NOW HIRING)

Eden Senior Care

Front Desk

Williamsport, PA · On-site

$1.4K/hr

Front desk Work Schedule: 8:00 AM - 4:00 PM (Mon-Fri) Job Responsibilities: This role serves as the first point of contact for visitors and guests to the facility and excellent customer service and ...

Midas Hospitality

$14.75 - $19.25/hr

Front Desk Supervisor- Residence Inn / Fairfield Inn: Maryland Heights, MO Midas Hospitality is ... Constantly audit all desk work for accuracy and consistency. Coach and counsel staff when ...

Home2 Suites

Front Desk - Front Desk Manager

Saraland, AL · On-site

$14.50 - $18.75/hr

Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk. * Empowers front desk staff to successfully handle guest needs, special requests, and ...

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Front Desk Work information

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How much do front desk work jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for front desk work in the United States is $15.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

What is front desk work?

Front desk jobs typically involve greeting visitors, answering phones, handling administrative tasks, and providing customer service at the entrance or reception area of a business. People in these roles are often the first point of contact for clients, guests, or employees and are responsible for creating a welcoming environment. Front desk workers may also manage appointments, distribute mail, and assist with various office duties depending on the organization. Strong communication, organizational, and interpersonal skills are important for success in front desk positions.

What are the key skills and qualifications needed to thrive as a front desk worker, and why are they important?

To thrive as a Front Desk Worker, you need strong organizational skills, customer service abilities, and often a high school diploma or equivalent. Familiarity with reservation software, phone systems, and basic office tools is typically required. Excellent communication, professionalism, and problem-solving skills help you stand out in this role. These skills are crucial for ensuring smooth operations, creating positive first impressions, and efficiently addressing guest or client needs.

What are some common challenges faced by front desk staff, and how can they be managed effectively?

Front desk staff often encounter challenges such as handling a high volume of inquiries, managing difficult guests or clients, and juggling multiple tasks simultaneously. Effective communication skills, staying organized, and remaining calm under pressure are crucial for overcoming these hurdles. Many workplaces offer training and team support to help front desk employees develop these skills, and regular team meetings can provide a space to share strategies and experiences. Building strong relationships with colleagues in other departments also helps streamline workflows and resolve issues more efficiently.

What is the difference between Front Desk Work vs Receptionist?

AspectFront Desk WorkReceptionist
Primary ResponsibilitiesManaging guest check-ins, answering phones, administrative tasksGreeting visitors, answering calls, scheduling appointments
Work EnvironmentHotels, offices, healthcare facilitiesOffices, clinics, hotels
Required SkillsCustomer service, organization, communicationCustomer service, communication, multitasking

Both roles involve customer interaction and administrative duties, often in similar settings. The main difference is that Front Desk Work typically emphasizes managing guest or client check-ins and administrative tasks, while Receptionists focus more on greeting visitors and handling calls. Both positions require strong communication and organizational skills, making them closely related but distinct roles within customer service and administrative support.

Can I get a front desk work with no experience?

Front desk positions often do not require prior experience, as employers typically look for good communication skills, a professional appearance, and basic computer knowledge. On-the-job training is common, and some roles may prefer or require familiarity with office software or customer service experience. Entry-level roles are accessible to those new to the field.

What are the 5 skills of a front desk worker?

A front desk worker needs strong communication skills to interact effectively with visitors and staff, organizational skills to manage appointments and records, customer service skills to handle inquiries and resolve issues, multitasking ability to handle various responsibilities simultaneously, and basic computer skills to operate office software and booking systems. These skills help ensure smooth front office operations and positive guest experiences.

What front desk jobs pay the most?

Senior front desk roles, such as administrative managers or executive receptionists, tend to pay the highest in the front desk field, often earning above-average salaries due to increased responsibilities and experience requirements. Specialized industries like healthcare, legal, or corporate sectors may also offer higher pay for front desk positions with advanced skills or certifications. Salary levels can vary based on location, experience, and the complexity of the role.
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Front Desk Work jobs near you
Infographic showing various Front Desk Work job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $31,706 per year, or $15.2 per hour.

Guest Service Supervisor/Front Desk Supervisor

ESTA Hospitality LLC

Tempe, AZ • On-site

$16.50 - $21.25/hr

Full-time

Posted 6 days ago

Job description

Description:

The Guest Services Supervisor supports and oversees the daily operation of the Front Office to ensure an attentive, friendly, efficient, and courteous guest experience. This role provides shift-level leadership to Guest Service Representatives while performing all core front desk duties, responding to guest needs, and ensuring adherence to Mid-Continent Hospitality service standards. The Guest Services Supervisor assists in monitoring occupancy, revenue opportunities, and operational performance while maintaining a strong focus on guest satisfaction and team support.

Requirements:

Essential Job Functions:

Guest Service & Front Desk Operations

  • Ensure the Non-Negotiable Service Plan is consistently executed by all front office associates, including the supervisor.
  • Approach all guest and employee interactions in an attentive, friendly, courteous, and service-oriented manner.
  • Perform all front desk functions, including greeting guests, check-ins/check-outs, reservations, and concierge/operator tasks.
  • Respond promptly and courteously to guest requests, problems, and complaints; ensure appropriate follow-up for guest satisfaction.
  • Maintain professional appearance, including adherence to business casual attire and name tag requirements per brand standards.
  • Ensure compliance with Mid-Continent Hospitality safety, security, and operating procedures at all times.
  • Monitor the proper use of PBX, reservation procedures, courtesy standards, and up-selling techniques.
  • Ensure accurate cash handling and compliance with key control procedures.
  • Maintain working knowledge of rates, packages, promotions, brand programs, and in-house groups.

Supervisory & Leadership Responsibilities

  • Provide daily direction to front desk associates, including delegation of tasks, workflow management, and real-time coaching.
  • Conduct pre-shift and post-shift meetings to communicate priorities, updates, and service expectations.
  • Support training, onboarding, and ongoing development of Guest Service associates; conduct periodic mock compliance checks.
  • Serve as the point of escalation for guest issues requiring supervisory intervention
  • Assist with monitoring staffing levels and adjusting schedules based on business needs while supporting labor-hour targets.
  • Review front desk work and activity reports generated by Night Audit and ensure task completion during the shift.
  • Maintain open lines of communication with all departments to support smooth hotel operations.
  • Support the Night Audit team and processes as needed and ensure nightly procedures are followed.
  • Reinforce compliance with all Mid-Continent Hospitality policies, brand standards, and S.O.P.’s.

Operational Support & Quality Control

  • Assist in monitoring daily room status, occupancy, rate efficiency, and credit reports.
  • Help track and maintain front desk productivity tools, including Hotel Effectiveness components, where applicable.
  • Support emergency procedure implementation with the General Manager and Engineering team.
  • Contribute to guest service score initiatives, ensuring the front office team understands their impact on overall results.
  • Respond to all Guest Satisfaction Surveys (GSS), including Guest Voice and third-party review platforms, in a timely, professional, and brand-appropriate manner.
  • Ensure the lobby market is properly stocked, visually appealing, and accurately inventoried; address product shortages promptly and maintain brand merchandising standards.
  • Perform related duties as assigned by management.

Required Skills/Abilities:

  • Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
  • Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs, and the standards and procedures for each.
  • Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
  • Review daily Front Desk work and activity reports generated by Night Audit

Education and Experience:

  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Supervisory experience required.

Physical Requirements:

  • Long hours are sometimes required.
  • Light work-Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.