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Front Desk Manager Jobs in Wisconsin (NOW HIRING)

IDM Hospitality Management

Front Desk Manager

Ephraim, WI

$18.50 - $24/hr

Come join our team as Front Desk Manager at Eagle Harbor Inn, in beautiful Door County, Wisconsin! Summary Scope of Role As the Front Desk Manager, you will oversee the daily operations of the front ...

White Lodging Careers

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.50/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. What You'll Do * Deliver the highest quality of guest service on every shift at the Milwaukee ...

STEALTH MANAGEMENT GROUP LLC

Front Desk

Green Bay, WI · On-site

$16 - $17/hr

You will assist guests with check-in and check-out, answer questions, manage reservations, resolve ... Maintain a clean, organized, and welcoming front desk and lobby area. * Follow hotel security ...

The Abbey Resort

Front Desk Supervisor

Fontana, WI · On-site

$17/hr

They are also involved in the training of new staff as directed by the Front Office Manager. They must work well with others and be able to lead the desk personnel in order to ensure that the Abbey ...

Potawatomi Casino Hotel

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.75/hr

Recommend improvements to department operations and assist the Hotel Front Office Manager to ... Work front desk and concierge areas as needed and ensure maximum level of guest service and ...

Elite Sports Clubs

Front Desk Supervisor

Brookfield, WI · On-site

$16 - $20.75/hr

As a Front Desk Supervisor, you will play a key role in delivering an exceptional member experience by leading daily front desk operations and supporting a welcoming, professional environment. This ...

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Front Desk Manager information

See Wisconsin salary details

$10

$19

$30

How much do front desk manager jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for front desk manager in Wisconsin is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.35 per hour, depending on experience, location, and employer.

What's the highest paying hotel GM job?

The highest paying hotel general manager (GM) positions are typically found in luxury or flagship properties, with salaries often exceeding $150,000 annually and sometimes reaching over $200,000 for large, high-end hotels. Compensation depends on the hotel's size, location, brand, and the manager's experience, with additional bonuses and benefits common in top-tier establishments.

What is the difference between a receptionist and a front desk manager?

A front desk manager oversees the front desk operations, supervises reception staff, and handles administrative tasks, while a receptionist primarily greets visitors, answers phones, and performs basic clerical duties. The manager typically has more responsibility, including staff management and problem-solving, often requiring leadership skills and experience in customer service or administration.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

What Is a Front Desk Manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What does a front desk manager do?

A front desk manager oversees the front office operations of a hotel, office, or organization, ensuring guest or visitor needs are met efficiently. They handle check-ins and check-outs, manage staff, resolve customer issues, and coordinate communication between departments, often using management software. Strong organizational and customer service skills are essential for this role.

What are some common challenges faced by Front Desk Managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

How much do front desk managers make in the US?

Front desk managers in the US typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and the complexity of the role, with some earning over $60,000 in higher-paying markets.

What are Front Desk Managers?

Front Desk Managers are professionals responsible for overseeing the operations and staff at the front desk of hotels, offices, or other establishments. They ensure guests or clients receive excellent service, handle reservations, manage check-ins and check-outs, and resolve any issues that arise. Additionally, they train and supervise front desk staff, maintain records, and coordinate with other departments to ensure smooth operations. Their role is crucial in creating a positive first impression and maintaining the overall efficiency of the front desk area.

What are the key skills and qualifications needed to thrive as a Front Desk Manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.
More about Front Desk Manager jobs
What are the most commonly searched types of Front Desk jobs in Wisconsin? The most popular types of Front Desk jobs in Wisconsin are:
What cities in Wisconsin are hiring for Front Desk Manager jobs? Cities in Wisconsin with the most Front Desk Manager job openings:
Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Wisconsin as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,371 per year, or $19.4 per hour.

Front Desk Manager

IDM Hospitality Management

Ephraim, WI

$18.50 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

With nearly two decades of hospitality expertise, IDM Hospitality Management Group (“IDM”) is one of the country's leading developers, operators, and support teams within the independent and boutique sectors throughout the country. IDM operates over a dozen award-winning hotels throughout multiple states.
Come join our team as Front Desk Manager at Eagle Harbor Inn, in beautiful Door County, Wisconsin!
Summary Scope of Role
As the Front Desk Manager, you will oversee the daily operations of the front desk. This includes coordinating and expediting the registration and checkout processes, in addition to the completion of administrative duties as assigned.
Primary Functions amp; Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
  • Greet and welcome guests upon arrival
  • Register guests into the computer, verifying reservation, address, and credit information
  • Ensure the Guest Service Agents act in accordance with the set forth standard operation procedures
  • Focus on revenue management operations and daily inventory assessment.
  • Accept payment for guests’ accounts both at the time of registration and at checkout
  • Maintain a house bank and make a deposit and accurate report of receipts daily
  • Cash checks and exchange currency for guests.
  • Supervise and train the front desk associates as needed, ensuring the correct sequence of events for proper registration and checkout of guests.
  • Assign specific tasks to front desk agents related to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
  • Provide ongoing training and support to front desk agents.
  • Revenue Management daily functions.
  • Maintain all front desk related equipment and a par stock of supplies.
  • Perform all duties as assigned.
Secondary Functions amp; Responsibilities
  • Maintain a daily log of all guests’ opportunities with corrective action steps.
  • Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
  • Follow-up on credit opportunities.
  • Training of all new associates.
  • Assist in revenue management daily operations, ensuring reservation systems are open for inventory sale.
Minimum Qualifications
  • High School Diploma or GED required.
  • 2+ years of hands-on experience in guest services, front desk, or related within the hotel industry is required.
  • Prior supervisory experience preferred.
Skills and Abilities
  • Basic computer skills. Knowledge of and ability to use Microsoft applications (Outlook, Excel, Word, etc.).
  • Excellent verbal and written communication skills. Excellent problem-solving skills.
  • Excellent organizational and time management skills and attention to detail.
  • Maintain a friendly and professional demeanor, contributing to a positive guest experience and environment.
  • Adapt to changing circumstances and guest needs with flexibility and composure.
  • Demonstrated skills in supervising a team.
  • Building mutual trust, respect, and cooperation among associates and property leaders.
  • Ensuring property policies are administered fairly and consistently.
  • Consistently reviewing associate satisfaction to identify and address concerns.
What can you look forward to?
  • Employer Sponsored Health and Dental plans
  • Employer Funded Short Term Disability and Life Insurance
  • Employee assistance program
  • Vision and other voluntary coverages available
  • Generous Paid Time Off (PTO)
  • 401(k) retirement plan with company match
  • Hotel room discounts nationwide
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

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