ZipRecruiter

Log In

1

Front Desk Manager Jobs in Madison, WI (NOW HIRING)

Triple Shift Entertainment

Front Desk Attendant

Madison, WI · On-site

$13 - $17/hr

Front Desk Attendant At Triple Shift Entertainment we're proud to embrace the core values of Spirit ... Manage the scheduling of bowling lanes and equipment. * Educate guests on lane availability ...

Marcus Hotels

Front Desk Agent

Madison, WI

$16 - $18/hr

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: * Greeting and welcoming ...

Hilton Madison Monona Terrace

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: * Greeting and welcoming ...

Marcus Corporation

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: * Greeting and welcoming ...

Hilton Madison Monona Terrace

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: * Greeting and welcoming ...

The Marcus Corporation

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: * Greeting and welcoming ...

The Marcus Corporation

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: * Greeting and welcoming ...

Marcus Hotels

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: * Greeting and welcoming ...

Marcus Hotels

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: * Greeting and welcoming ...

Hotels

Front Desk Agent

Madison, WI

$16 - $18/hr

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: * Greeting and welcoming ...

Triple Shift Entertainment

Front Desk Attendant

Madison, WI · On-site

$13 - $17/hr

As a Front Desk Attendant follow these core values while chasing that "perfect game" and you will ... Manage the scheduling of bowling lanes and equipment. * Educate guests on lane availability ...

THE MADISON CONCOURSE HOTEL

Front Desk Agent

Madison, WI · On-site

$17/hr

Front Desk Agent Our Front Desk Agents are responsible for registering incoming guests, fielding ... Manage reservations and room assignments, ensuring accuracy and efficiency * Handle guest inquiries ...

Dave & Buster's

Front Desk - Host

Madison, WI · On-site

$14 - $19/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

Dave & Buster

Front Desk - Host

Madison, WI · On-site

$14 - $19/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

next page

Showing results 1-20

All JobsFront Desk JobsFront Desk Manager JobsFront Desk Manager Jobs in Madison, WI

Front Desk Manager information

See Madison, WI salary details

$10

$19

$30

How much do front desk manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for front desk manager in Madison, WI is $19.38, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.30 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
More about Front Desk Manager jobs

What are the most commonly searched types of Front Desk jobs in Madison, WI?

The most popular types of Front Desk jobs in Madison, WI are:

What are popular job titles related to Front Desk Manager jobs in Madison, WI?

For Front Desk Manager jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Front Desk Manager jobs in Madison, WI look for?

The top searched job categories for Front Desk Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Front Desk Manager jobs?

Cities near Madison, WI with the most Front Desk Manager job openings:

Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Madison, WI as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,302 per year, or $19.4 per hour.

Front Desk Agent

Hilton Madison Monona Terrace

Madison, WI

$16 - $18/hr

Full-time

Re-posted 29 days ago

Job description

Description

Front Desk Agent

Location: Hilton Madison Monona Terrace | Madison, WI

Schedule: Full-Time Preferred | Flexible Availability Including Weekends & Holidays

Estimated Wage: $16-$18 Depending on Experience

Create Memorable Moments with a Career in Hospitality

Are you energetic, outgoing, and passionate about delivering outstanding guest service? Join the team at Hilton Madison Monona Terrace, part of the Marcus Hotels & Resorts family, and be one of the first friendly faces our guests see when they arrive.

We are currently seeking a Front Desk Clerk who thrives in a fast-paced, guest-focused environment. If you enjoy interacting with people, solving problems, and creating welcoming experiences, this may be the perfect role for you.

What Will You Be Doing?

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include:

  • Greeting and welcoming guests upon arrival and departure

  • Checking guests in and out of rooms accurately and efficiently

  • Selecting appropriate room assignments based on guest needs

  • Responding to guest requests, questions, and concerns in person and by phone

  • Handling and documenting guest issues, escalating concerns to management as needed

  • Providing information about hotel amenities, outlets, services, and the local area

  • Answering phones promptly and professionally while accurately inputting information into computer systems

  • Maintaining cash handling accuracy, including responsibility for a personal house bank

  • Assisting with luggage storage when necessary

  • Remaining calm, alert, and professional during busy periods or emergency situations

  • Effectively working with internal and external customers, using patience, tact, and diplomacy

  • Performing additional duties or projects as assigned