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Front Desk Manager Jobs in Michigan (NOW HIRING)

Book Cadillac

Front Desk Manager

Detroit, MI · On-site

$60K - $68K/yr

Front Desk Manager Are you a hospitality leader who thrives on creating memorable guest experiences while mentoring a high-performing team? The company is seeking a dedicated Front Desk Manager to ...

Comfort Inn of Utica

Front Desk Manager

Utica, MI · On-site

$36K - $38K/yr

Front Desk Manager is responsible for the following: * Answer inquiries and check-in/out guests in a timely and professional manner. * Oversee VIP and special guest requests. * Follow and enforce ...

Method Products

Assistant Front Desk Manager

Detroit, MI · On-site

$16 - $20.25/hr

The ideal Assistant Front Desk Manager for this opportunity will match the ROOST style, be an "out of the box" thinker, exhibit great leadership skills, and have a passion for an entrepreneurial ...

Parkland Hospitality

Front Desk Agent

Muskegon, MI

$13.25 - $16.50/hr

Front Desk Manager Summary : Guest Services is often the first impression for guests. A front desk agent, checks guests in and out of hotel rooms, make reservations, manages guest accounts, answers ...

Bavarian Inn

Front Desk Clerk/Reservations

Frankenmuth, MI · On-site

$13.25 - $16.50/hr

Performs other duties as directed by the Front Desk Manager and the Front Desk Supervisors. Includes but is not limited to: Free Bavarian Blast Water Park access, Employee Discounts for dining and ...

21c Museum Hotels

Front Desk Agent

Detroit, MI · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of contact for guests or clients. You'll manage check-ins and check-outs (if hospitality), answer ...

Retro Fitness

Front Desk

Rochester, MI · On-site

$10/hr

Front Desk Employee We are currently looking for someone to work 15 hours a week. These shifts ... Effective ability to communicate with customers, coworkers and managers. * The ability to multitask.

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Front Desk Manager information

See Michigan salary details

$9

$16

$25

How much do front desk manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for front desk manager in Michigan is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.46 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average annual salary of around $40,000 to $50,000, depending on experience, location, and industry. They often require strong customer service skills and may oversee administrative tasks at hotels, offices, or healthcare facilities.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.
More about Front Desk Manager jobs
What are the most commonly searched types of Front Desk jobs in Michigan? The most popular types of Front Desk jobs in Michigan are:
What cities in Michigan are hiring for Front Desk Manager jobs? Cities in Michigan with the most Front Desk Manager job openings:
Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Michigan as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $34,861 per year, or $16.8 per hour.

Front Desk Manager

Book Cadillac

Detroit, MI • On-site

$60K - $68K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Front Desk Manager

Are you a hospitality leader who thrives on creating memorable guest experiences while mentoring a high-performing team? The company is seeking a dedicated Front Desk Manager to lead our Front Office operations in Detroit. In this role, you will be the driving force behind exceptional guest service, ensuring every interaction reflects our brand standards while supervising and developing a talented team of front-line associates. They will report to the Director of Front Office.

Job Summary

The Front Desk Manager oversees daily Front Office operations, leading from the lobby to ensure seamless guest experiences. This role serves as Manager on Duty, supervising Bell staff, Front Desk Agents, and Service Express agents while fostering a culture of service excellence and continuous coaching.

Key Responsibilities
  • Lead daily Front Office operations by actively supporting Front Desk Agents with guest inquiries and service recovery situations
  • Respond promptly to Manager on Duty calls, resolving guest concerns with professionalism and urgency
  • Promote positive guest interactions by maintaining a visible, engaged presence in the lobby throughout each shift
  • Supervise and coordinate the daily activities of Bell staff, Front Desk Agents, and Service Express agents to ensure smooth shift operations
  • Coach and mentor associates in real time, providing constructive feedback to reinforce brand service standards
  • Monitor guest satisfaction metrics and implement action plans to address service gaps
  • Train new team members on front office procedures, systems, and brand expectations
  • Collaborate with other department leaders to ensure seamless communication and guest service continuity across the property
Required Qualifications
  • Minimum 2-3 years of experience in a front office or guest services supervisory role within the hospitality industry
  • Demonstrated experience coaching and developing team members to meet performance and brand standards
  • Strong verbal and written communication skills
  • Ability to remain calm and solutions-oriented under pressure, including during high-volume or escalated guest situations
  • Availability to work varying shifts, including evenings, weekends, and holidays as business needs require
  • Proven ability to lead and motivate a team in a fast-paced environment
Preferred Qualifications
  • Prior experience serving as Manager on Duty in a hotel or resort setting
  • Familiarity with brand-specific service standards and loyalty programs
  • Experience supervising multiple departments or cross-functional teams (e.g., Bell staff, Service Express)
Technical Skills
  • Proficiency with property management systems (PMS) such as Lightspeed or similar platforms
  • Working knowledge of guest service software and reservation systems
  • Comfortable using phone systems, radios, and other communication tools to coordinate front office activity
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook)
Application Information

If you are a service-driven leader ready to take the next step in your hospitality career as a Front Desk Manager, we encourage you to apply. This position is based in Detroit, with a salary range of $60,000-$68,000 depending on experience. Join our Front Office team and help us deliver outstanding guest experiences every day.