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Front Desk Agent Pm Jobs (NOW HIRING)

QUEENSIDE HOSPITALITY LLC

Front Desk Agent

Matteson, IL · On-site

$17 - $18/hr

... 00 PM Availability: Open and Flexible, including weekends and holidays POSITION SUMMARY The ... The Front Desk Agent serves as one of the most important points of contact for the hotel and is ...

Monarch Place

Front Desk Agent - PM Per Diem

Worcester, MA · On-site

$14.25 - $18/hr

Front Desk Agent Per Diem - Hilton Garden Inn Downtown Worcester Join our dynamic team at the Hilton Garden Inn in downtown Worcester as a Front Desk Agent. We are seeking friendly, professional, and ...

Twin Tier Hospitality

Front Desk Agent

Westlake, OH · On-site

$16 - $17/hr

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and ... Looking for AM Shift and PM Shift Responsibilities * Perform all check-in and check-out tasks

Residence Inn Eagle

Front Desk Agent

Eagle, ID · On-site

$13.50 - $17.25/hr

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... PM - 11 PM Key Responsibilities * You will be the friendly and attentive face of our hotel ...

Residence Inn Eagle

Front Desk Agent

Eagle, ID · On-site

$13.50 - $17.25/hr

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... PM - 11 PM Key Responsibilities * You will be the friendly and attentive face of our hotel ...

Residence Inn Eagle

Front Desk Agent

Eagle, ID · On-site

$13.50 - $17.25/hr

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... PM - 11 PM Key Responsibilities * You will be the friendly and attentive face of our hotel ...

Residence Inn Eagle

Front Desk Agent

Eagle, ID · On-site

$13.50 - $17.25/hr

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... PM - 11 PM Key Responsibilities * You will be the friendly and attentive face of our hotel ...

Marriott Knoxville Downtown

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... We have AM & PM positions available AM - 7AM to 3PM PM- 3PM to 11PM Key Responsibilities * You will ...

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Front Desk Agent Pm information

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How much do front desk agent pm jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for front desk agent pm in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What is a front desk agent pm?

Front Desk Agent PMs are hospitality professionals who work the evening or overnight shift at a hotel's front desk. Their primary responsibilities include checking guests in and out, handling reservations, addressing guest inquiries, and ensuring the safety and comfort of all guests during the night. They often handle late check-ins, process payments, and may also assist with administrative tasks or night audits. Excellent communication and problem-solving skills are essential for this role, as PM agents are often the main point of contact when other staff may not be available.

What are the key skills and qualifications needed to thrive as a front desk agent pm?

To thrive as a Front Desk Agent PM, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office equipment is essential. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this role. These qualities ensure seamless guest experiences, efficient night operations, and effective resolution of any issues that arise during evening shifts.

What are some common challenges faced by front desk agents working evening shifts, and how can they prepare for them?

Front Desk Agents on PM shifts often handle late check-ins, address guest concerns after regular management hours, and may encounter unexpected issues such as overbooked rooms or maintenance emergencies. Staying organized, remaining calm under pressure, and having strong communication skills are essential for quickly resolving guest needs. Building familiarity with emergency procedures and maintaining clear communication with housekeeping and security teams can help ensure smooth operations during less-staffed evening hours.

What is the difference between Front Desk Agent Pm vs Front Desk Agent Am?

AspectFront Desk Agent PmFront Desk Agent Am
Shift TimingAfternoon to EveningMorning to Afternoon
CertificationsCustomer Service, HospitalityCustomer Service, Hospitality
Work EnvironmentHotel Front Desk, HospitalityHotel Front Desk, Hospitality
Employer UsageHotels, ResortsHotels, Resorts

Both Front Desk Agent Pm and Front Desk Agent Am roles require similar certifications and work in hotel front desks within the hospitality industry. The main difference lies in their shift timings, with Pm working in the afternoon to evening and Am working in the morning to afternoon. Employers typically assign these roles based on operational needs, but the responsibilities and qualifications are largely the same.

How much is the salary of a front desk agent pm?

A front desk agent working in the evening or night shift typically earns between $11 and $15 per hour, with annual salaries ranging from approximately $22,000 to $31,000. Salaries can vary based on location, experience, and the specific employer, and the role often requires customer service skills and familiarity with reservation systems.

What front desk agent Pm jobs pay the most?

Front desk agent PM positions at luxury hotels, resorts, or high-end establishments tend to offer higher pay due to the upscale environment and additional responsibilities. Salaries can also increase with experience, certifications, and working in regions with a higher cost of living, with some roles paying above average hourly rates or salaries compared to standard hospitality positions.

What is the career path for a front desk agent?

A front desk agent can advance to supervisory roles such as front desk supervisor or front office manager, and with experience, may move into roles like hotel operations manager or guest services manager. Developing skills in customer service, communication, and familiarity with property management systems can support career progression within the hospitality industry.
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States with the most job openings for Front Desk Agent Pm jobs include:

What job categories do people searching Front Desk Agent Pm jobs look for?

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Front Desk Agent Pm jobs near you
Infographic showing various Front Desk Agent Pm job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 70% Full Time, 19% Part Time, 1% Temporary, 7% Contract, and 2% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Front Desk Agent

Hampton Inn Kansas City/Shawnee Mission

Shawnee, KS • On-site

$15 - $17/hr

Full-time

Retirement

Re-posted 14 days ago

Job description

The Hampton Inn Shawnee is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full-Time opportunity with shifts times of 3 PM to 11 PM with weekend availability a must. The salary range for this position is $15.00 - $17.00 per hour based on previous work experience. Access to employee travel, 401k, and insurance.
Job Summary:
The purpose of the Front Desk Agent is to provide the utmost in service to hotel guests and
staff while accommodating their needs/requests yet also balancing the interest of the hotel.
The Front Desk Agent will maintain the hotel standards set forth by Hilton by coordinating with other departments as necessary to fulfill the high expectations of our guests and patrons.
Responsibilities:
  • Check guests in and out of the hotel - make future reservations when necessary
  • Post and rebate room, tax, and other miscellaneous charges to guest accounts
  • Able to handle hotel phone system, transfer calls, and take messages for guests and hotel staff
  • Place, modify, and cancel guest reservations, inputting same into computer while noting any special requests
  • Maintain daily an accurate inventory of available rooms
  • Coordinate with other departments to fulfill special guest requests
  • Communicate hotel facilities and services to guests at check-in
  • Must be able to provide information regarding local area facilities for guests
  • Provide information regarding the Brand Rewards program
  • Responsible for maintaining hotel key security system
  • Administer guest safe deposit boxes
  • Maintain cleanliness and orderliness of front desk and lobby area
  • Know how to properly handle wake-up calls
  • Open and close shifts - make accurate cash drops
  • Notify housekeeping and maintenance of any reported problems in guest rooms or on hotel grounds
  • Distribute mail to guest boxes as well as to hotel staff.
  • Maintain an inventory of special guest service items such as roll-aways, cribs, etc.
  • Track status of rooms used for site tours or out-of-order for maintenance

Requirements:
  • High School Degree or GED
  • Previous Front Desk Experience preferred
  • Read and Communicate Clearly
  • Previous Customer Service Experience required
  • Computer Proficiency

Apply