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Front Desk Agent Pm Jobs (NOW HIRING)

Everhome Glendale

Front Desk Agent (PM Shift)

Glendale, AZ · On-site

$13.50 - $17/hr

Life as a Front Desk Agent (PM Shift): As a Front Desk Agent with Superhost Hospitality at Everhome Suites Glendale, you are the face of our establishment, providing exceptional service to our guests.

Red Lion Inn

Front Desk Agent - PM

North Adams, MA · On-site

$13.50 - $17/hr

The Front Desk Agent is central to the smooth operation of the hotel, ensuring that every guest feels welcomed, informed, and genuinely cared for throughout their stay. Essential Duties and ...

Lodgco Hospitality

Front Desk Agent - PM

Ann Arbor, MI · On-site

$15/hr

Must be able to work weekends with availability to cover PM shift (3pm-11pm). JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in ...

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Front Desk Agent Pm information

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How much do front desk agent pm jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for front desk agent pm in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What is a front desk agent pm?

Front Desk Agent PMs are hospitality professionals who work the evening or overnight shift at a hotel's front desk. Their primary responsibilities include checking guests in and out, handling reservations, addressing guest inquiries, and ensuring the safety and comfort of all guests during the night. They often handle late check-ins, process payments, and may also assist with administrative tasks or night audits. Excellent communication and problem-solving skills are essential for this role, as PM agents are often the main point of contact when other staff may not be available.

What are the key skills and qualifications needed to thrive as a front desk agent pm?

To thrive as a Front Desk Agent PM, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office equipment is essential. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this role. These qualities ensure seamless guest experiences, efficient night operations, and effective resolution of any issues that arise during evening shifts.

What are some common challenges faced by front desk agents working evening shifts, and how can they prepare for them?

Front Desk Agents on PM shifts often handle late check-ins, address guest concerns after regular management hours, and may encounter unexpected issues such as overbooked rooms or maintenance emergencies. Staying organized, remaining calm under pressure, and having strong communication skills are essential for quickly resolving guest needs. Building familiarity with emergency procedures and maintaining clear communication with housekeeping and security teams can help ensure smooth operations during less-staffed evening hours.

What is the difference between Front Desk Agent Pm vs Front Desk Agent Am?

AspectFront Desk Agent PmFront Desk Agent Am
Shift TimingAfternoon to EveningMorning to Afternoon
CertificationsCustomer Service, HospitalityCustomer Service, Hospitality
Work EnvironmentHotel Front Desk, HospitalityHotel Front Desk, Hospitality
Employer UsageHotels, ResortsHotels, Resorts

Both Front Desk Agent Pm and Front Desk Agent Am roles require similar certifications and work in hotel front desks within the hospitality industry. The main difference lies in their shift timings, with Pm working in the afternoon to evening and Am working in the morning to afternoon. Employers typically assign these roles based on operational needs, but the responsibilities and qualifications are largely the same.

How much is the salary of a front desk agent pm?

A front desk agent working in the evening or night shift typically earns between $11 and $15 per hour, with annual salaries ranging from approximately $22,000 to $31,000. Salaries can vary based on location, experience, and the specific employer, and the role often requires customer service skills and familiarity with reservation systems.

What front desk agent Pm jobs pay the most?

Front desk agent PM positions at luxury hotels, resorts, or high-end establishments tend to offer higher pay due to the upscale environment and additional responsibilities. Salaries can also increase with experience, certifications, and working in regions with a higher cost of living, with some roles paying above average hourly rates or salaries compared to standard hospitality positions.

What is the career path for a front desk agent?

A front desk agent can advance to supervisory roles such as front desk supervisor or front office manager, and with experience, may move into roles like hotel operations manager or guest services manager. Developing skills in customer service, communication, and familiarity with property management systems can support career progression within the hospitality industry.
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Front Desk Agent Pm jobs near you
Infographic showing various Front Desk Agent Pm job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 70% Full Time, 19% Part Time, 1% Temporary, 7% Contract, and 2% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Front Desk Agent (PM Shift)

StepStone Hospitality

Charlotte, NC • On-site

$17/hr

Full-time

Re-posted 20 days ago

Job description

Job Type
Full-time
Description
The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Agent to join our team at our StepStone Hospitality managed hotel. As a Front Desk Agent, you will approach all encounters with guests and associates in a friendly service-oriented manner. Stationed behind the front desk, the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests as appropriate, providing information, recommendations, and directions to ensure a satisfactory response.
Requirements
Weekdays, weekends, and holidays are required. PM shift
The responsibilities of the Front Desk Agent include but are not limited to:
  • Register and assign rooms to guests.
  • Issue room key and escort instructions to Guest Service Agent or directly to guest.
  • Sort and track incoming mail and messages.
  • Transmit and receive messages using all communication avenues.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Keep record of room availability and rate.
  • Compute bill, collect payment, and make change for guests.
  • Make, confirm, and cancel reservations via all communication avenues.
  • Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
  • Make reservation, transportation, or entertainment reservations for guest.
  • Deposit guest valuables in hotel safe deposit box.
  • Ability to accurately use various office software.
  • Have a full working knowledge and expertise of each shift including night audit.
  • Will be dually trained as front desk as well as hotel operator.

Relevant education and work experience will contribute to your appeal as a candidate. However, demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions.
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#ZR
Salary Description
17.00

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