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Airport Desk Agent Jobs (NOW HIRING)

Commonwealth Hotels

Front Desk Agent

North Canton, OH

$12.75 - $16/hr

The Embassy Suites by Hilton Akron Canton Airport is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join Our Award-Winning Team at ...

Commonwealth Hotels

Front Desk Agent

Carrollton, OH · On-site

$11 - $14/hr

Conveniently located between Akron-Canton Airport and Pittsburgh International Airport, our hotel ... Working as a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent at the ...

Commonwealth Hotels

Front Desk Agent

Carrollton, OH

$11 - $14/hr

Conveniently located between Akron-Canton Airport and Pittsburgh International Airport, our hotel ... Working as a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent at the ...

24-7 Hotel Management

Front Desk Agent

Nashville, TN · On-site

$16 - $18/hr

... Airport/Opryland. The Front Desk Agent is one of the most important representatives of our hotel. This position is responsible for creating a welcoming experience for every guest while efficiently ...

SpringHill Suites Denver Airport

Front Desk Agent

Denver, CO · On-site

$14.25 - $18/hr

*The Springhill Suites at Denver Airport is looking for a Part-Time Front Desk Agent* Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and ...

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Airport Desk Agent information

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How much do airport desk agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for airport desk agent in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is an airport desk agent?

Airport Desk Agents, also known as airline customer service agents or ticket agents, are responsible for assisting passengers at airport check-in counters and boarding gates. Their duties include checking in luggage, issuing boarding passes, answering passenger questions, and resolving issues such as flight changes or delays. They also ensure compliance with airline policies and security regulations. Excellent communication and problem-solving skills are essential for this role, as agents frequently interact with travelers from diverse backgrounds. Airport Desk Agents are crucial in providing a smooth and pleasant airport experience for passengers.

What are the key skills and qualifications needed to thrive as an airport desk agent?

To thrive as an Airport Desk Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems like Sabre or Amadeus and the ability to use ticketing and check-in software are essential. Outstanding communication, problem-solving, and stress management abilities help agents stand out in high-pressure situations. These skills ensure efficient passenger processing, positive customer experiences, and smooth airport operations.

What are some common challenges faced by airport desk agents during peak travel times, and how can they effectively manage them?

Airport Desk Agents often encounter increased passenger volume, long queues, and heightened stress during peak travel times such as holidays and weekends. Managing these challenges requires strong multitasking skills, patience, and effective communication to ensure passengers feel supported and informed. Collaborating closely with colleagues in security, baggage handling, and flight operations is essential to resolve issues quickly, maintain smooth operations, and deliver excellent customer service even under pressure.

What is the difference between Airport Desk Agent vs Customer Service Representative?

AspectAirport Desk AgentCustomer Service Representative
Required CredentialsHigh school diploma, customer service skills, possibly security clearanceHigh school diploma or equivalent, communication skills
Work EnvironmentAirports, airline counters, fast-paced, customer-focusedRetail, call centers, offices, varied industries
Employer & Industry UsageAirlines, airports, travel industryRetail, telecom, banking, service sectors
Common Search & ComparisonYesNo

The Airport Desk Agent and Customer Service Representative roles both focus on assisting customers, but Airport Desk Agents work specifically in airports handling airline check-ins, boarding, and passenger inquiries. Customer Service Representatives serve in various industries, providing support over the phone or in person. While both roles require strong communication skills, Airport Desk Agents often need knowledge of airline policies and security procedures, making their roles more specialized within the travel industry.

What cities are hiring for Airport Desk Agent jobs?

Cities with the most Airport Desk Agent job openings:

What states have the most Airport Desk Agent jobs?

States with the most job openings for Airport Desk Agent jobs include:

What job categories do people searching Airport Desk Agent jobs look for?

The top searched job categories for Airport Desk Agent jobs are:

Airport Desk Agent jobs near you
Infographic showing various Airport Desk Agent job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Front Desk Agent

Crowne Plaza Milwaukee Airport

Milwaukee, WI • On-site

$11.50 - $12.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

The Crowne Plaza Milwaukee Airport is looking to add a Full-time Front Desk Agent to its team. Our upscale, full-service hotel features 194 guest rooms, 24,000 sq. ft. of meeting space, a full-service restaurant Altitude along with a We Proudly Serve Starbucks café. Managed by Reliance Hospitality, our hotel is the only full-service/upscale hotel located near the General Mitchell International Airport. The hotel benefits from its proximity to the airport, 10-minute drive to downtown, along with access to businesses in nearby business parks, Oak Creek, and the surrounding area. Our hotel features the most meeting space outside of downtown Milwaukee, and our ballroom can accommodate up to 1,000 people.
The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail, and message service. Assists guests in a friendly, professional and timely manner, while following Crowne Plaza Milwaukee Airport high standards of quality to ensure guest satisfaction.
Position is 2nd shift from 3pm-11pm and pays $11.50 - $12.50 per hour. Receive a $200.00 hiring bonus after 60 days.
Duties/Responsibilities:
  • Review arrivals noting special requests, blocking rooms as needed.
  • Check-in and out hotel guests in a confident, professional and friendly manner.
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
  • Complete all items on appropriate (AM, PM, Overnight) checklist by end of the shift.
  • Conduct the pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
  • Follow established key control policy.
  • Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report.
  • Knowledgeable of the immediate area, services, attractions, and events.
  • Knowledgeable of fire and emergency procedures.
  • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
  • Verify the credit limit report.
  • Monitor room availability throughout the day.
  • Review daily the selling status of the hotel using a yield management system.
  • Attend department meetings once a month.
  • Maintains a clean and safe work area in compliance with hotel, brand, local, state and federal regulations. Follows all hotel procedures for guest/associate incidents. Knowledgeable about hotel emergency procedures.
  • Other duties as assigned

Qualifications/Requirements:
  • Previous experience in a Front Desk or customer-facing role preferably in a hotel preferred, but not required
  • Works well under pressure, dealing with many arrivals and departures within a short period of time.
  • Able to accommodate a flexible schedule that may include 1st and 2nd shift, weekends and/or holidays
  • Familiar with hotel systems and operations, and can enter in information accurately
  • an outside-of-the-box thinker who takes initiative to creatively solve problems.
  • Ability to read, write and verbally communicate effectively and professionally with other business departments, guests and vendors
  • Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism

Benefits:
  • Medical/Dental/Vision insurance coverage
  • 401K
  • Short/Long Term Disability
  • Life Insurance
  • Competitive Vacation package
  • Personal Day
  • Sick Day(s)
  • Paid Holidays
  • Bonus program
  • Lunch provided in the hotel daily for employees
  • Free employee parking
  • Discounts at all IHG branded hotels around the world

Crowne Plaza Milwaukee Airport is an EEO Employer - M/F/Disability/Protected Veteran Status

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