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Airport Desk Agent Jobs (NOW HIRING)

Commonwealth Hotels

Front Desk Agent

North Canton, OH · On-site

$12.75 - $16/hr

The Embassy Suites by Hilton Akron Canton Airport is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join Our Award-Winning Team at ...

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Commonwealth Hotels

Front Desk Agent

Carrollton, OH · On-site

$11 - $14/hr

Conveniently located between Akron-Canton Airport and Pittsburgh International Airport, our hotel ... Working as a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent at the ...

SSH Tampa LLC

Front Desk Agent

Tampa, FL · On-site

$13.50 - $17/hr

Description The Four Points by Sheraton Suites Tampa Airport Westshore Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Agent to join our team at our ...

Commonwealth Hotels

Front Desk Agent

Carrollton, OH · On-site

$11 - $14/hr

Conveniently located between Akron-Canton Airport and Pittsburgh International Airport, our hotel ... Working as a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent at the ...

SpringHill Suites Denver Airport

Front Desk Agent

Denver, CO · On-site

$14.25 - $18/hr

*The Springhill Suites at Denver Airport is looking for a Part-Time Front Desk Agent* Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and ...

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Airport Desk Agent information

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$13

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How much do airport desk agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for airport desk agent in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is an airport desk agent?

Airport Desk Agents, also known as airline customer service agents or ticket agents, are responsible for assisting passengers at airport check-in counters and boarding gates. Their duties include checking in luggage, issuing boarding passes, answering passenger questions, and resolving issues such as flight changes or delays. They also ensure compliance with airline policies and security regulations. Excellent communication and problem-solving skills are essential for this role, as agents frequently interact with travelers from diverse backgrounds. Airport Desk Agents are crucial in providing a smooth and pleasant airport experience for passengers.

What are the key skills and qualifications needed to thrive as an airport desk agent?

To thrive as an Airport Desk Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems like Sabre or Amadeus and the ability to use ticketing and check-in software are essential. Outstanding communication, problem-solving, and stress management abilities help agents stand out in high-pressure situations. These skills ensure efficient passenger processing, positive customer experiences, and smooth airport operations.

What are some common challenges faced by airport desk agents during peak travel times, and how can they effectively manage them?

Airport Desk Agents often encounter increased passenger volume, long queues, and heightened stress during peak travel times such as holidays and weekends. Managing these challenges requires strong multitasking skills, patience, and effective communication to ensure passengers feel supported and informed. Collaborating closely with colleagues in security, baggage handling, and flight operations is essential to resolve issues quickly, maintain smooth operations, and deliver excellent customer service even under pressure.

What is the difference between Airport Desk Agent vs Customer Service Representative?

AspectAirport Desk AgentCustomer Service Representative
Required CredentialsHigh school diploma, customer service skills, possibly security clearanceHigh school diploma or equivalent, communication skills
Work EnvironmentAirports, airline counters, fast-paced, customer-focusedRetail, call centers, offices, varied industries
Employer & Industry UsageAirlines, airports, travel industryRetail, telecom, banking, service sectors
Common Search & ComparisonYesNo

The Airport Desk Agent and Customer Service Representative roles both focus on assisting customers, but Airport Desk Agents work specifically in airports handling airline check-ins, boarding, and passenger inquiries. Customer Service Representatives serve in various industries, providing support over the phone or in person. While both roles require strong communication skills, Airport Desk Agents often need knowledge of airline policies and security procedures, making their roles more specialized within the travel industry.

What cities are hiring for Airport Desk Agent jobs?

Cities with the most Airport Desk Agent job openings:

What states have the most Airport Desk Agent jobs?

States with the most job openings for Airport Desk Agent jobs include:

What job categories do people searching Airport Desk Agent jobs look for?

The top searched job categories for Airport Desk Agent jobs are:

Airport Desk Agent jobs near you
Infographic showing various Airport Desk Agent job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Front Desk Agent

Commonwealth Hotels

North Canton, OH • On-site

$12.75 - $16/hr

Part-time

Posted yesterday

New

Job description

Join Our Team at the Embassy Suites by Hilton Akron Canton Airport!
The Embassy Suites by Hilton Akron Canton Airport is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.
About Us:
Join Our Award-Winning Team at Embassy Suites Akron Canton Airport!
Located just off I-77 in North Canton and only two miles from Akron-Canton Airport, our hotel is a market leader with a reputation for excellence. We are proud to be an award-winning, full-service Hilton property with accolades from Hilton, TripAdvisor, and even recognition as Hotel of the Year. With popular destinations like Belden Village Mall and the Pro Football Hall of Fame just a few miles away, our location offers both convenience and opportunity. We are looking for passionate individuals to join our great team, where unlimited growth potential awaits.
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Why This Role?
Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Embassy Suites by Hilton Akron Canton Airport offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk position allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What’s In It for You?
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Key Responsibilities for the Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
  • Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
  • While entry-level roles may not require prior hotel experience, familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
  • A high school diploma or equivalent
  • Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have the flexibility to work weekends amp; holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.hilton.com/en/locations/usa/ohio/akron/embassy-suites/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Akron, Canton, Ohio. Apply today!

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