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Front Desk Agent Pm Jobs (NOW HIRING)

KMG Hotels

Front Desk Agent PM

Leawood, KS · On-site

$16 - $17/hr

Hotel Front Desk Clerk Education and Training Requirements: * A minimum of a high school diploma is often a requirement as a Hotel Front Desk Clerk, but some hiring managers may prefer a bachelor ...

KMG Hotels

Front Desk Agent - PM

Leawood, KS · On-site

$16 - $17/hr

Hotel Front Desk Clerk Education and Training Requirements: * A minimum of a high school diploma is often a requirement as a Hotel Front Desk Clerk, but some hiring managers may prefer a bachelor ...

SpringHill Suites

Front Desk Agent PM

Salt Lake City, UT · On-site

$16/hr

Employee discounts Come join our award-winning team as a Front Desk Agent at the SpringHill Suites by Marriott in beautiful Sugar House . Position is part-time, shifts are 3pm-11pm, specific days are ...

Marriott El Paso

Front Desk Agent

El Paso, TX · On-site

$13 - $16.25/hr

Marriott El Paso seeks a qualified front desk agent with a high level of professionalism and ... Candidate must be flexible and available in the PM, weekends and holidays. Position can be ...

Canterbury Hotel Group

Front Desk Agent

Portland, OR · On-site

$16 - $16.25/hr

**Front desk evening shift 3 pm-11 pm** JOIN OUR TEAM !! We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel ...

Comfort Suites Meridian

Front Desk Agent

Ridgefield, WA · On-site

$15 - $19/hr

Front Desk Agent (6:00 AM-2:00 PM / 2:00 PM-10:00 PM) We are seeking an ambitious, dependable, self-motivated, and customer service-oriented Front Desk Agent to join our hospitality team. The ideal ...

Comfort Suites Meridian

Front Desk Agent

Ridgefield, WA · On-site

$15 - $19/hr

Front Desk Agent (6:00 AM-2:00 PM / 2:00 PM-10:00 PM) We are seeking an ambitious, dependable, self-motivated, and customer service-oriented Front Desk Agent to join our hospitality team. The ideal ...

Exploria Resorts

Front Desk Agent

Clermont, FL · On-site

$15/hr

Front Desk Agent Full-Time $15.00/Hour 3 pm-11 pm, Weekends and Holidays are Required. Location: 17805 US-192 Clermont, FL 34714 Job Summary: The Front Desk Agent is responsible for ensuring every ...

Exploria Resorts

Front Desk Agent

Clermont, FL

$15/hr

Front Desk Agent Full-Time $15.00/Hour 3 pm-11 pm, Weekends and Holidays are Required. Location: 17805 US-192 Clermont, FL 34714 Job Summary: The Front Desk Agent is responsible for ensuring every ...

Tru Boise West

Lead Front Desk Agent

Meridian, ID · On-site

$16/hr

This is a full-time position, 32-40 hours per week, with required availability for AM, 7 AM-3 PM ... As our Lead Front Desk Agent, you'll support the Guest Services Manager while ensuring the front ...

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All JobsFront Desk Agent Pm Jobs

Front Desk Agent Pm information

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How much do front desk agent pm jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for front desk agent pm in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Agent Pm vs Front Desk Agent Am?

AspectFront Desk Agent PmFront Desk Agent Am
Shift TimingAfternoon to EveningMorning to Afternoon
CertificationsCustomer Service, HospitalityCustomer Service, Hospitality
Work EnvironmentHotel Front Desk, HospitalityHotel Front Desk, Hospitality
Employer UsageHotels, ResortsHotels, Resorts

Both Front Desk Agent Pm and Front Desk Agent Am roles require similar certifications and work in hotel front desks within the hospitality industry. The main difference lies in their shift timings, with Pm working in the afternoon to evening and Am working in the morning to afternoon. Employers typically assign these roles based on operational needs, but the responsibilities and qualifications are largely the same.

What are Front Desk Agent PMs?

Front Desk Agent PMs are hospitality professionals who work the evening or overnight shift at a hotel's front desk. Their primary responsibilities include checking guests in and out, handling reservations, addressing guest inquiries, and ensuring the safety and comfort of all guests during the night. They often handle late check-ins, process payments, and may also assist with administrative tasks or night audits. Excellent communication and problem-solving skills are essential for this role, as PM agents are often the main point of contact when other staff may not be available.

What are the key skills and qualifications needed to thrive as a Front Desk Agent PM, and why are they important?

To thrive as a Front Desk Agent PM, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office equipment is essential. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this role. These qualities ensure seamless guest experiences, efficient night operations, and effective resolution of any issues that arise during evening shifts.

What are some common challenges faced by Front Desk Agents working evening shifts, and how can they prepare for them?

Front Desk Agents on PM shifts often handle late check-ins, address guest concerns after regular management hours, and may encounter unexpected issues such as overbooked rooms or maintenance emergencies. Staying organized, remaining calm under pressure, and having strong communication skills are essential for quickly resolving guest needs. Building familiarity with emergency procedures and maintaining clear communication with housekeeping and security teams can help ensure smooth operations during less-staffed evening hours.
More about Front Desk Agent Pm jobs
What cities are hiring for Front Desk Agent Pm jobs? Cities with the most Front Desk Agent Pm job openings:
What states have the most Front Desk Agent Pm jobs? States with the most job openings for Front Desk Agent Pm jobs include:
What job categories do people searching Front Desk Agent Pm jobs look for? The top searched job categories for Front Desk Agent Pm jobs are:
Front Desk Agent Pm jobs near you
Infographic showing various Front Desk Agent Pm job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,583 per year, or $15.7 per hour.
Front Desk Agent PM

Front Desk Agent PM

KMG Hotels

Leawood, KS • On-site

$16 - $17/hr

Full-time

Posted 28 days ago

Job description

Job Details:
  • Check in customers using computer programs and equipment and provide guests with directions to their room.
  • Inform customers of all on-site amenities and any relevant information that is needed to use them.
  • Handle and resolve guest complaints.
  • Invoice and bill guests for their stay and services used.
  • Communicate with guests to better understand their individual needs to provide them with the best service possible.

Hotel Front Desk Clerk Education and Training Requirements:
  • A minimum of a high school diploma is often a requirement as a Hotel Front Desk Clerk, but some hiring managers may prefer a bachelor’s degree.
  • Relevant industries include sales, customer service and computers.
  • Most hotel clerks will receive on-the-job training in the first few weeks in the position.
  • A new front desk clerk may work with an experienced front desk clerk until they are ready to manage the expected tasks on their own.

Hotel Front Desk Clerk Skills and Qualifications:
  • Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings.
  • Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Hotel clerks will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guest’s satisfaction or dissatisfaction with their stay.
  • Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk. Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk.
  • Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role.
  • Be the warm welcome that kicks off a memorable guest experience.
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Handle cash and credit transactions.
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day’s schedule.
  • Jump into other ad-hoc duties when your colleagues need your help.

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.