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Front Counter Lead Jobs (NOW HIRING)

Valley Truck Parts

FRONT COUNTER SALES REP

Wyoming, MI · On-site

$25 - $30/hr

Title Front Counter Representative Department(s) Inside Sales Department Reports to Front Counter Team Lead Working Hours: 830 AM - 530 PM (non-negotiable), Monday - Friday, 1-hour lunch Job Summary ...

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Free uniforms Front Counter Team Member (Part-Time ) Farmland Hardware's front counter is the first ... Ask the Head Cashier/Lead when unsure-don't guess * Keep a professional attitude that matches our ...

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Work as a cashier at the front counter or in the drive-thru * Take guests' orders quickly and ... lead, and make a real difference in our guests' day. We're hiring and we'd love to meet you! Apply ...

Stonebridge Enterprises

Front Counter Crew

Helena, MT

$10.75 - $14.25/hr

Front Counter Crew Member You are applying for a job with a franchisee of the Dairy Queen system ... Applicants should be eager to lead, do things right, be accountable, have ownership in what they do ...

Dairy Queen

Front Counter Crew

Rockford, IL · On-site

$10.50 - $13.75/hr

Front Counter Crew Member You are applying for a job with a franchisee of the Dairy Queen ® system ... Applicants should be eager to lead, do things right, be accountable, have ownership in what they do ...

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Front Counter Crew

Dillon, MT

$11.25 - $14.75/hr

Front Counter Crew Member You are applying for a job with a franchisee of the Dairy Queen system ... Applicants should be eager to lead, do things right, be accountable, have ownership in what they do ...

Stonebridge Enterprises

Front Counter Crew

Butte, MT

$11.75 - $15.25/hr

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Dairy Queen

Front Counter Crew

Butte, MT · On-site

$11.75 - $15.25/hr

Front Counter Crew Member You are applying for a job with a franchisee of the Dairy Queen ® system ... Applicants should be eager to lead, do things right, be accountable, have ownership in what they do ...

Dairy Queen

Front Counter Crew

Butte, MT · On-site

$11.75 - $15.25/hr

Front Counter Crew Member You are applying for a job with a franchisee of the Dairy Queen ® system ... Applicants should be eager to lead, do things right, be accountable, have ownership in what they do ...

Dairy Queen

Front Counter Crew

Dillon, MT · On-site

$11.25 - $14.75/hr

Front Counter Crew Member You are applying for a job with a franchisee of the Dairy Queen ® system ... Applicants should be eager to lead, do things right, be accountable, have ownership in what they do ...

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How much do front counter lead jobs pay per hour?

As of May 30, 2026, the average hourly pay for front counter lead in the United States is $20.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Front Counter Lead, and why are they important?

To thrive as a Front Counter Lead, you need strong customer service skills, leadership abilities, and experience in retail or food service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic scheduling tools is typically required. Outstanding communication, problem-solving skills, and the ability to motivate a team are crucial soft skills for this role. These skills ensure efficient operations, high customer satisfaction, and smooth team coordination in a fast-paced environment.

What are the main challenges faced by a Front Counter Lead in managing high customer traffic periods?

As a Front Counter Lead, one of the primary challenges is ensuring smooth and efficient service during peak hours when customer volume is high. This involves coordinating team members, maintaining composure under pressure, and quickly resolving issues to minimize wait times. Successful leads use strong communication and organizational skills to delegate tasks, anticipate customer needs, and motivate the team to stay focused and positive. Proactively addressing bottlenecks and keeping the work area organized are also key to maintaining excellent customer service.

What are Front Counter Leads?

Front Counter Leads are team members who oversee the operations and staff at the front counter of a business, such as a restaurant, retail store, or service center. They are responsible for ensuring excellent customer service, managing cash registers, handling customer inquiries or complaints, and supporting other front counter staff. In addition, Front Counter Leads may assist with training new employees, maintaining cleanliness, and ensuring that company policies are followed. Their leadership helps create a smooth and efficient customer experience.

What is the difference between Front Counter Lead vs Customer Service Representative?

AspectFront Counter LeadCustomer Service Representative
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma; strong communication skills
Work EnvironmentFront desk, retail or service counter, team supervisionCall centers, retail, service counters, office settings
Employer & Industry UsageRetail, hospitality, automotive, food serviceRetail, telecommunications, banking, hospitality

The Front Counter Lead typically has leadership responsibilities, overseeing staff and managing daily operations at the front counter. Customer Service Representatives focus on assisting customers, answering inquiries, and providing support. While both roles require strong communication skills and customer service experience, the Lead position involves supervisory duties and team coordination, making it more senior in responsibility but similar in credentials and work environment.

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What job categories do people searching Front Counter Lead jobs look for? The top searched job categories for Front Counter Lead jobs are:
Front Counter Lead jobs near you
FRONT COUNTER SALES REP

FRONT COUNTER SALES REP

Valley Truck Parts

Wyoming, MI • On-site

$25 - $30/hr

Full-time

PTO

Posted yesterday

Valley Truck Parts rating

8.2

Company rating: 8.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

62nd of 333 rated retail wholesalers

Job description

Title

Front Counter Representative

Department(s)

Inside Sales Department

Reports to

Front Counter Team Lead

Working Hours: 830 AM – 530 PM (non-negotiable), Monday – Friday, 1–hour lunch

Job Summary/Objective of Job

The Front Counter Sales Representative will be responsible for performing a variety of customer service-related duties. These duties include in-store sales, answering sales-related phone calls, providing customers with estimates and options, assisting walk-in customers, looking up parts, creating work and sales orders, creating pick tickets, and selling Valley Truck Parts, Inc. parts and services.

Summary of Essential Job Functions

  • Sells products and/or services to repair the problem and meet the customer’s needs
  • Provides pricing and availability quotes to customers in a timely and accurate manner
  • Follows up with customers as needed
  • Closes sales with potential customers by utilizing Valley’s core values, promoting availability, quality, and service where possible
  • Sells additional “add-on” products or services to customers
  • Maintains customer goodwill by greeting and acknowledging customers
  • Records all sales and/or customer transactions that occur
  • Follows prescribed cash, credit, and check processing procedures of Valley Truck Parts, Inc.
  • Works with dispatch to ensure the product is delivered to customers promptly
  • Promotes Valley’s products in a professional manner

Qualifications

  • High School Diploma or GED Equivalent
  • Basic computer/application skills
  • Ability to effectively listen and speak one-on-one
  • Ability to interpret customers’ needs
  • Good organization skills
  • Basic Knowledge of product
    • Transmission models & parts
    • Differential models & parts
    • PTO, pumps, hydraulic valves
    • Steering
    • 5th Wheel models (be able to identify)

Performance Metrics

  • Task Completion
  • Productivity / Efficiency
  • Quality of work
  • Teamwork
  • Dependability

Physical Demands

  • Standing: Prolonged periods of standing are often required.
  • Lifting: Occasionally lifting and moving heavy parts, typically up to 50 pounds. This may include the use of Hilo as needed to assist customers.
  • Bending and Stooping: Frequent bending and stooping to retrieve or stock items.
  • Reaching: Regular reaching to access products on shelves or in storage areas.
  • Walking: Moving around the store or sales floor to assist customers and manage inventory.
  • Manual Dexterity: Handling small parts and tools, requiring good hand-eye coordination.
  • Visual Acuity: Reading product labels, operating a computer, and performing other tasks that require good vision.
  • Communication: Clear verbal communication with customers and team members.

*These demands ensure that the representative can effectively assist customers and manage sales. *

Travel

Minimal, other than what is required for the job.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.