Freight Forwarding Operations Manager Jobs in Washington

Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. ("NEU") was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Salary Pay Range: 

Position SummaryThe Air Export Agent is responsible for managing and coordinating international air freight export shipments from origin to destination. This role ensures timely and accurate processing of export documentation, compliance with regulations, communication with customers and overseas offices, and coordination with airlines, trucking companies, and warehouse operations.

Key Responsibilities

• Coordinate and manage daily air export shipments.
• Prepare and process export documentation, including:
• Air Waybills (MAWB/HAWB)
• Commercial Invoices
• Packing Lists
• Export Declarations
• Shipping Instructions
• Communicate with customers regarding shipment status, schedules, and documentation requirements.
• Coordinate bookings with airlines and carriers to meet customer deadlines.
• Monitor shipment movement and proactively resolve operational issues.
• Ensure compliance with U.S. export regulations, TSA requirements, and company policies.
• Coordinate with overseas offices, agents, and customers to ensure smooth shipment delivery.
• Work closely with warehouse personnel regarding cargo handling and shipment preparation.
• Maintain accurate shipment records and billing information.
• Support rate quotations and operational reporting as needed.
• Assist with customer service activities and respond to inquiries in a timely manner.

• Experience in air freight forwarding, logistics, or international transportation preferred.
• Knowledge of air export documentation and procedures.
• Familiarity with AS400 or other freight forwarding systems preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Problem-solving skills and attention to detail.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Preferred Qualifications

• Forklift certification or willingness to be trained.
• Multilingual ability (English, Japanese, etc.) is highly desirable.
• Experience handling key customer accounts.
• Knowledge of warehouse operations and cargo handling.

Physical Requirements

• Ability to lift up to 50 lbs as required.
• Ability to work in both office and warehouse environments.
• Occasional use of warehouse equipment and forklift operations.

Value to IAD Branch

• Supports major air export accounts and customer relationships.
• Provides operational stability and business continuity.
• Assists with warehouse operations and cross-functional responsibilities.
• Enables sales personnel to focus on business development and revenue growth.
• Contributes to customer satisfaction through multilingual communication and responsive service.

Organization Relationships

• This position will interact with all levels of employees at the branch, including colleagues, leadership staff, and office personnel.

Work Environment

• This position requires physical demands to include, but not limited to standing, walking, sitting, bending, twisting, reaching, lifting, pushing, pulling, climbing, and carrying heavy objects repeatedly.
• Warehouse environment may be noisy and subject to varying temperatures.
• Will work alongside drivers who are moving pallets on different types of forklifts.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.