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Freight Forwarding Operations Manager Jobs in Minnesota

DSV A/S

Freight Forwarder, Ocean Import

Mendota Heights, MN · On-site

$21 - $24.75/hr

Manage the importation of goods by ocean, including customs clearance and delivery to the final ... Prior experience in freight forwarding, logistics, or a related field is preferred * Experience in ...

DHL Global Forwarding

Warehouse Agent

Minneapolis, MN · On-site

$23.36 - $31.14/hr

Warehouse management systems (WMS) experience is preferred * Warehouse and / or Freight Forwarding industry experience strongly preferred Pay Range: $23.36 - $31.14/hr. (Based on Experience) Benefits ...

Dayton Freight

Operations Manager

Roseville, MN

Operations Managers develop methods and procedures for the most efficient and economical routing and movement of customers' freight in an error-free manner as well as within established service ...

Dayton Freight

Operations Manager

Roseville, MN

Overview Operations Managers develop methods and procedures for the most efficient and economical routing and movement of customers' freight in an error-free manner as well as within established ...

Dayton Freight

Operations Manager

Roseville, MN · On-site

Overview Operations Managers develop methods and procedures for the most efficient and economical routing and movement of customers' freight in an error-free manner as well as within established ...

DHL

Warehouse Agent

Minneapolis, MN · On-site

$23.36 - $31.14/hr

Warehouse management systems (WMS) experience is preferred * Warehouse and / or Freight Forwarding industry experience strongly preferred Pay Range: $23.36 - $31.14/hr. (Based on Experience) Benefits ...

XPO

Supervisor, Freight Operations

Owatonna, MN · On-site

$59K - $74K/yr

Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various ... Freight Operations Supervisors are required to: * Lift objects of various shapes, sizes and weights ...

XPO

Supervisor, Freight Operations

Owatonna, MN · On-site

$59K - $74K/yr

Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various ... Freight Operations Supervisors are required to: * Lift objects of various shapes, sizes and weights ...

XPO

Supervisor, Freight Operations

Owatonna, MN · On-site

$59K - $74K/yr

Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various ... Freight Operations Supervisors are required to: * Lift objects of various shapes, sizes and weights ...

XPO

Supervisor, Freight Operations

Owatonna, MN · On-site

$59K - $74K/yr

Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various ... Freight Operations Supervisors are required to: * Lift objects of various shapes, sizes and weights ...

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Freight Forwarding Operations Manager information

What are Freight Forwarding Operations Managers?

Freight Forwarding Operations Managers are professionals responsible for overseeing the logistics and transportation processes involved in moving goods internationally or domestically. They coordinate shipments, manage documentation, ensure compliance with regulations, and supervise teams to ensure efficient and timely delivery of cargo. Their role involves liaising with shippers, carriers, customs officials, and clients to resolve issues and optimize the supply chain. Effective managers in this field combine knowledge of logistics, customer service, and regulatory requirements to keep operations running smoothly.

What is the difference between Freight Forwarding Operations Manager vs Freight Coordinator?

AspectFreight Forwarding Operations ManagerFreight Coordinator
ResponsibilitiesOversees entire freight operations, manages teams, develops strategiesCoordinates shipments, communicates with clients and carriers, tracks cargo
Required CredentialsLogistics certifications, experience in freight managementBasic logistics knowledge, often entry-level
Work EnvironmentOffice-based, supervisory role, often in logistics companiesOffice and warehouse, operational focus
Industry UsageCommonly used in large freight and logistics companiesUsed across various shipping and freight firms

The Freight Forwarding Operations Manager focuses on overseeing and strategizing freight operations, requiring leadership and management skills. In contrast, the Freight Coordinator handles day-to-day shipment coordination and client communication. Both roles are essential in logistics but differ in scope and responsibilities.

What are some common challenges faced by a Freight Forwarding Operations Manager and how can they be addressed?

A Freight Forwarding Operations Manager often faces challenges such as coordinating logistics across multiple time zones, managing last-minute shipment changes, and ensuring compliance with international trade regulations. Successfully addressing these issues requires proactive communication with carriers, clients, and customs officials, as well as staying up-to-date on regulatory changes. Implementing robust tracking systems and fostering a culture of flexibility within the team can also help streamline operations and minimize disruptions.

What are the key skills and qualifications needed to thrive as a Freight Forwarding Operations Manager, and why are they important?

To thrive as a Freight Forwarding Operations Manager, you need in-depth knowledge of international logistics, supply chain management, and customs regulations, often supported by a degree in logistics or business and relevant industry experience. Familiarity with freight management systems, customs clearance software, and certifications like IATA or FIATA is typically required. Strong leadership, problem-solving, and negotiation skills help you manage teams and coordinate with clients and carriers effectively. These skills are crucial for ensuring efficient, compliant, and cost-effective movement of goods across global markets.
What are popular job titles related to Freight Forwarding Operations Manager jobs in Minnesota? For Freight Forwarding Operations Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Freight Forwarding Operations Manager jobs in Minnesota look for? The top searched job categories for Freight Forwarding Operations Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Freight Forwarding Operations Manager jobs? Cities in Minnesota with the most Freight Forwarding Operations Manager job openings:
Freight Forwarding Operations Manager jobs near you
Air Logistics Customer Care Specialist

Air Logistics Customer Care Specialist

Partners Professional

Mendota Heights, MN • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision

Posted 7 days ago

Job description

Air Logistics Customer Care Specialist

Location: Mendota Heights, MN 55120
Pay: $24.00–$26.00 per hour
Schedule: Monday–Friday | 7:00 AM–4:00 PM or 8:00 AM–5:00 PM
Work Arrangement: Onsite Monday–Thursday | Remote Fridays


Position Overview

A leading global logistics and supply chain solutions provider is seeking an Air Logistics Customer Care Specialist to join its growing team in Mendota Heights, MN. This customer-facing role serves as the primary point of contact for clients throughout the air freight shipment lifecycle, ensuring exceptional service, proactive communication, and successful shipment execution.

The ideal candidate will have experience within the freight forwarding industry, strong customer service skills, and the ability to thrive in a fast-paced, team-oriented environment. Similar customer care and air freight responsibilities are commonly outlined in internal Customer Care Specialist freight-forwarding job descriptions.


Key Responsibilities

  • Serve as the primary point of contact for customer inquiries, providing timely updates and proactive communication throughout the shipment lifecycle.
  • Build and maintain strong client relationships by delivering exceptional customer service and ensuring customer satisfaction.
  • Resolve shipment-related issues and customer concerns professionally, efficiently, and with a sense of urgency.
  • Partner closely with Operational Care Centers (OCCs), Sales teams, and internal stakeholders to ensure accurate and timely shipment execution.
  • Monitor shipment activity and provide critical updates to customers and internal teams as needed.
  • Maintain real-time shipment visibility using internal logistics systems and established tracking methodologies.
  • Support operational excellence by ensuring proper documentation, compliance, and execution of freight forwarding procedures.
  • Identify opportunities to improve service levels, customer retention, and business profitability.
  • Ensure adherence to company policies, standard operating procedures, and industry regulations.
  • Collaborate across departments to deliver a seamless customer experience and support organizational goals.


Qualifications

  • 1–2 years of customer service experience required.
  • Minimum of 1 year of experience in the freight forwarding industry required.
  • Air logistics or air freight forwarding experience preferred.
  • Knowledge of freight forwarding operations, shipment processes, standard operating procedures, and regulatory compliance requirements.
  • Strong communication, customer relationship management, and conflict resolution skills.
  • Excellent problem-solving abilities with a proactive and results-oriented mindset.
  • Ability to prioritize tasks, manage multiple responsibilities, and work effectively in a fast-paced environment.
  • Strong organizational and time management skills.
  • Proficiency with Microsoft Office and other computer-based business applications.
  • Ability to quickly learn and utilize internal transportation and logistics software platforms.