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Freelance Remote Health Insurance Customer Service Jobs

Pitch Health Solutions

Health Insurance Agent

Biloxi, MS · Remote

$18 - $20/hr

Remote Health Insurance Agent About Pitch Health Solutions Pitch Health Solutions is a rapidly growing national agency specializing in Medicare Advantage, Final Expense , and more, giving you ...

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Freelance Remote Health Insurance Customer Service information

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How much do freelance remote health insurance customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for freelance remote health insurance customer service in the United States is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Freelance Remote Health Insurance Customer Service vs Health Insurance Claims Processor?

AspectFreelance Remote Health Insurance Customer ServiceHealth Insurance Claims Processor
CredentialsBasic health insurance knowledge, customer service skillsInsurance processing knowledge, certifications may be preferred
Work EnvironmentRemote, flexible hours, independentRemote or office-based, structured workflow
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, healthcare providers
Common Search & ComparisonCustomer support roles, remote insurance jobsInsurance claims processing, remote claims jobs

Freelance Remote Health Insurance Customer Service involves assisting clients with inquiries, policy details, and support tasks, often on a flexible schedule. In contrast, Health Insurance Claims Processors handle the review and processing of insurance claims, requiring more specialized knowledge and certifications. Both roles are remote and industry-related but differ in responsibilities and credential requirements.

What are the key skills and qualifications needed to thrive as a Freelance Remote Health Insurance Customer Service representative, and why are they important?

To excel as a Freelance Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance policies, customer support best practices, and preferably prior experience in the insurance or call center industry. Familiarity with CRM software, call management systems, and secure communication tools is typically required, along with HIPAA compliance knowledge. Outstanding communication, patience, and problem-solving abilities help you effectively address customer concerns and maintain client satisfaction. These skills ensure accurate information delivery, regulatory adherence, and a positive customer experience in a competitive and highly regulated field.

What are some common challenges faced by freelance remote health insurance customer service representatives, and how can they be managed?

Freelance remote health insurance customer service representatives often encounter challenges such as navigating complex policy details, handling high call volumes, and addressing sensitive customer concerns without in-person support. To manage these challenges, it’s important to develop strong time management skills, become proficient with digital communication tools, and stay updated on policy changes through ongoing training. Building a personal support network of other remote professionals and maintaining open communication with supervisors can also help ensure a smooth workflow and provide guidance when complex cases arise.

What is a Freelance Remote Health Insurance Customer Service representative?

A Freelance Remote Health Insurance Customer Service representative is an independent contractor who provides customer support services for health insurance companies or agencies from a remote location, usually their home. Their main responsibilities include answering policyholder questions, assisting with claims or billing issues, explaining coverage options, and resolving customer concerns via phone, email, or online chat. Unlike full-time employees, freelancers work on a contract basis and may serve multiple clients, offering flexibility in their work schedule and location.
More about Freelance Remote Health Insurance Customer Service jobs
What cities are hiring for Freelance Remote Health Insurance Customer Service jobs? Cities with the most Freelance Remote Health Insurance Customer Service job openings:
What are the most commonly searched types of Remote Health Insurance Customer Service jobs? The most popular types of Remote Health Insurance Customer Service jobs are:
What states have the most Freelance Remote Health Insurance Customer Service jobs? States with the most job openings for Freelance Remote Health Insurance Customer Service jobs include:
What job categories do people searching Freelance Remote Health Insurance Customer Service jobs look for? The top searched job categories for Freelance Remote Health Insurance Customer Service jobs are:
Freelance Remote Health Insurance Customer Service jobs near you
Infographic showing various Freelance Remote Health Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,772 per year, or $23 per hour.
Insurance Customer Relations Specialist - REMOTE

Insurance Customer Relations Specialist - REMOTE

AIS Insurance Specialists

CA • On-site, Remote

$39K - $69K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Overview
Insurance Customer Relations Specialist - REMOTE
AIS Insurance
Amazing Opportunity
Excellent customer service career opportunity! We are currently recruiting dedicated, service-oriented professionals who are interested in an insurance customer service career. This position will be working remotely from home and must be able to work Monday-Friday | 9AM-6PM PST / 11AM-8PM CST / 12PM-9PM EST.
Job Summary
In this position the employee learns the basics of personal lines insurance (i.e. auto, homeowners, etc). This is an entry-level position for Customer Relations Specialist and will be required to attend pre-licensing class and obtain a property and casualty license. The primary job function is to service and quote the Company's products and/or services, in all 50 states with multiple insurance carriers, by telephone and electronic means.
State specific pay scales for this role are as follows:
$54,586 to $61,637 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$49,623 to $56,034 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$44,661 to $50,430 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
Responsibilities
  • Provide an excellent customer experience by building rapport, gathering information, and create a positive high-level customer experience in a fast-paced structured environment
  • Answer incoming customer calls to service and maintain existing accounts
  • Offer and educate customers regarding insurance needs and provide estimates to the customer to increase or add coverage
  • Research, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questions
  • Quote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary information
  • Meet pre-defined individual performance objectives based on productivity and customer satisfaction
  • Available to work overtime as needed

Qualifications
  • Excellent verbal and written communication skills
  • Knowledge of multiple insurance carriers preferred
  • Knowledge of multiple state insurance regulations preferred
  • Multi-tasking ability, detail oriented and exceptional organizational skills
  • Strong interpersonal skills, a team player and the ability to empathize with customers
  • Solid computer and typing skills; PC literate in a Windows environment
  • Ability to navigate and toggle between multiple systems, simultaneously, including computerized data entry system, other relevant quoting and insurance applications, and communication platforms
  • Strong problem resolution skills
  • Bilingual Spanish a plus

Education/Experience
  • High School diploma or its equivalent
  • Bachelor's degree a plus
  • Active Resident Property & Casualty Insurance Producer license
  • Must be eligible to obtain licensing in all states
  • 1+ years customer service experience in the insurance or related industry

Physical Requirements
Work-from-home requirements:
  • Dedicated, quiet workspace
  • High-speed internet via reliable provider
  • Ability to attend virtual meetings and training sessions
  • Shift: Monday-Friday | 9AM-6PM PST / 11AM-8PM CST / 12PM-9PM EST

About the Company
Apply today for a career at AIS as an Insurance Customer Relations Specialist!
Why choose a career at AIS?
Auto Insurance Specialists has been offering quality insurance products to California residents for over 55 years and since 2006 has expanded its online sales and service capabilities across all 50 states. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here: https://www.aisinsurance.com/jobs
AIS is an independently-operated and wholly-owned subsidiary of Mercury Casualty Company, a California corporation. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
Perks and Benefits
What We Offer
  • Competitive compensation
  • Flexibility to work from anywhere in the United States for most positions
  • Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
  • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
  • Medical, dental, vision, life, and pet insurance
  • 401 (k) retirement savings plan with company match
  • Professional development & promotional opportunities Education assistance and training programs Company recognition program
  • Mental wellbeing and caregiver support resources

Pay Range
USD $39,531.00 - USD $69,051.00 /Yr.

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