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Freelance Remote Health Insurance Customer Service Jobs

Entrata

Insurance Customer Service Representative

Lehi, UT · On-site +1

$17.45 - $27.31/hr

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ... health resources, wellness challenges, and employee assistance programs. Entrata Cares programs ...

Space44

Engineer / Developer - Freelance (Remote)

... service. Our unique approach ensures precise integration and high team performance in full-remote ... You'll be among the first we reach out to when new freelance opportunities go live. Key ...

FreeUp

Remote Jobs

Saint Petersburg, FL · On-site +1

Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO freelancers * PPC freelancers * Bookkeeping freelancers * Social Media Management freelancers

Space44

Engineer / Developer - Freelance (Remote)

... service. Our unique approach ensures precise integration and high team performance in full-remote ... You'll be among the first we reach out to when new freelance opportunities go live. Key ...

Ideal Concepts

Remote Health Insurance Sales Agent

PA · Remote

We combine our leading-edge technology with extraordinary service from our Advisors to ensure we ... And we can cover all of their insurance needs, from health to Medicare as well as life, home, auto ...

Chris Galban

Insurance Customer Service Rep

San Angelo, TX · Remote

$15 - $20/hr

We're seeking a full-time Insurance Customer Service Rep to deliver exceptional service, support sales efforts, and maintain strong client relationships. You will handle inbound communication, assist ...

Lagrange Benefits Group

Be Seen First

Health Insurance Agent

Lagrange, GA · Remote

$1.0K - $3.0K/wk

We are seeking a Health Insurance Agent to join our team! You will be responsible for expanding the ... Previous experience in insurance, customer service, or other related fields * Ability to build ...

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Freelance Remote Health Insurance Customer Service information

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How much do freelance remote health insurance customer service jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for freelance remote health insurance customer service in the United States is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Freelance Remote Health Insurance Customer Service vs Health Insurance Claims Processor?

AspectFreelance Remote Health Insurance Customer ServiceHealth Insurance Claims Processor
CredentialsBasic health insurance knowledge, customer service skillsInsurance processing knowledge, certifications may be preferred
Work EnvironmentRemote, flexible hours, independentRemote or office-based, structured workflow
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, healthcare providers
Common Search & ComparisonCustomer support roles, remote insurance jobsInsurance claims processing, remote claims jobs

Freelance Remote Health Insurance Customer Service involves assisting clients with inquiries, policy details, and support tasks, often on a flexible schedule. In contrast, Health Insurance Claims Processors handle the review and processing of insurance claims, requiring more specialized knowledge and certifications. Both roles are remote and industry-related but differ in responsibilities and credential requirements.

What are the key skills and qualifications needed to thrive as a Freelance Remote Health Insurance Customer Service representative, and why are they important?

To excel as a Freelance Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance policies, customer support best practices, and preferably prior experience in the insurance or call center industry. Familiarity with CRM software, call management systems, and secure communication tools is typically required, along with HIPAA compliance knowledge. Outstanding communication, patience, and problem-solving abilities help you effectively address customer concerns and maintain client satisfaction. These skills ensure accurate information delivery, regulatory adherence, and a positive customer experience in a competitive and highly regulated field.

What are some common challenges faced by freelance remote health insurance customer service representatives, and how can they be managed?

Freelance remote health insurance customer service representatives often encounter challenges such as navigating complex policy details, handling high call volumes, and addressing sensitive customer concerns without in-person support. To manage these challenges, it’s important to develop strong time management skills, become proficient with digital communication tools, and stay updated on policy changes through ongoing training. Building a personal support network of other remote professionals and maintaining open communication with supervisors can also help ensure a smooth workflow and provide guidance when complex cases arise.

What is a Freelance Remote Health Insurance Customer Service representative?

A Freelance Remote Health Insurance Customer Service representative is an independent contractor who provides customer support services for health insurance companies or agencies from a remote location, usually their home. Their main responsibilities include answering policyholder questions, assisting with claims or billing issues, explaining coverage options, and resolving customer concerns via phone, email, or online chat. Unlike full-time employees, freelancers work on a contract basis and may serve multiple clients, offering flexibility in their work schedule and location.
More about Freelance Remote Health Insurance Customer Service jobs
What cities are hiring for Freelance Remote Health Insurance Customer Service jobs? Cities with the most Freelance Remote Health Insurance Customer Service job openings:
What are the most commonly searched types of Remote Health Insurance Customer Service jobs? The most popular types of Remote Health Insurance Customer Service jobs are:
What states have the most Freelance Remote Health Insurance Customer Service jobs? States with the most job openings for Freelance Remote Health Insurance Customer Service jobs include:
What job categories do people searching Freelance Remote Health Insurance Customer Service jobs look for? The top searched job categories for Freelance Remote Health Insurance Customer Service jobs are:
Freelance Remote Health Insurance Customer Service jobs near you
Infographic showing various Freelance Remote Health Insurance Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,772 per year, or $23 per hour.
Insurance Customer Service Representative

Insurance Customer Service Representative

Entrata

Lehi, UT • On-site, Remote

$17.45 - $27.31/hr

Full-time

Posted 10 days ago

Entrata rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

115th of 217 rated software companies

Job description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
Responsibilities:
  • Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving routine issues regarding insurance policies
  • Proactively engage in cross-selling and upselling insurance products by identifying customer needs and recommending relevant services or upgrades, ensuring compliance with applicable state and federal regulations
  • Assist customers with policy updates, renewals, and basic claims inquiries, ensuring timely and efficient service
  • Collaborate with internal teams to escalate and resolve more complex issues under supervision
  • Maintain accurate customer records, ensuring all interactions and policy updates are properly documented
  • Follow established procedures and guidelines to ensure compliance with state and federal regulations
  • Support senior team members in handling projects and assignments, contributing to team goals
  • Stay informed about company insurance products, updating knowledge regularly to provide current and relevant information to clients
  • Participate in team meetings and training sessions to deepen understanding of the insurance industry and Entrata’s product offerings
  • Ensure a high level of customer satisfaction by maintaining a positive and professional attitude in all interactions
Minimum Qualifications:
  • Basic understanding of insurance industry practices and concepts
  • Proficiency in using computer applications for data entry and record-keeping
  • Strong written and verbal communication skills
  • Ability to follow standard instructions and established processes
  • Demonstrated problem-solving skills within a limited scope
  • Detail-oriented approach to completing tasks accurately
  • Collaborative mindset for effective teamwork
  • Eagerness to learn and develop competence
  • Ability to identify customer interest in additional products and services, in line with applicable state and federal regulations
Preferred Qualifications:
  • College or university degree in a relevant field or equivalent work experience
  • Familiarity with Entrata software and tools
  • Previous customer service experience in the insurance sector
  • Intermediate knowledge of insurance principles and terminology
  • Ability to adapt to evolving processes and procedures
  • Demonstrated ability to handle a high volume of customer interactions
  • Basic understanding of insurance industry practices and concepts
  • Bilingual proficiency in both English and Spanish (written and verbal)
This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.
 
Level - S2 & P2
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. 

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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