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Freelance Online Reputation Management Jobs (NOW HIRING)

M&Y Personal Injury Lawyers

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Client Success Manager

Los Angeles, CA · Remote

$20 - $35/hr

... reputation management, review generation, referral generation, and service recovery initiatives ... Online reputation, client satisfaction, and local market credibility are critical components of our ...

Clinica Romero

Marketing Manager

Los Angeles, CA · Hybrid

Provide oversight of online reputation management efforts, including monitoring trends, reviewing engagement insights, and guiding responses to online comments and reviews to support patient ...

Infinity Home Services

Midwest Marketing Coordinator

$70K - $85K/yr

Manage online reputation efforts to support review growth, lead generation, and brand awareness. Monitor and respond to customer reviews in a timely and brand-appropriate manner. Design and implement ...

Kapitus

Lead Brand Marketing Coordinator

Chicago, IL

$43K - $60K/yr

Online Reputation & Customer Advocacy * Support the Director of Brand Marketing in the execution of Kapitus' online reputation management strategy. * Monitor and respond to reviews across Trustpilot ...

Kapitus

Lead Brand Marketing Coordinator

New York, NY · On-site

$46K - $64K/yr

Online Reputation & Customer Advocacy * Support the Director of Brand Marketing in the execution of Kapitus' online reputation management strategy. * Monitor and respond to reviews across Trustpilot ...

Reputation

Account Executive, Mid Market

Reputation, the leader in Online Reputation Management, operates in a dynamic space ripe with opportunity. Our solutions are core to the marketing and operational strategies of mid-market and ...

Kapitus

Lead Brand Marketing Coordinator

Boston, MA

$46K - $63K/yr

Online Reputation & Customer Advocacy * Support the Director of Brand Marketing in the execution of Kapitus' online reputation management strategy. * Monitor and respond to reviews across Trustpilot ...

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Freelance Online Reputation Management information

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How much do freelance online reputation management jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for freelance online reputation management in the United States is $47.71, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $61.78 per hour, depending on experience, location, and employer.

What is freelance online reputation management?

Freelance online reputation management involves working independently to help individuals or businesses monitor, improve, and maintain their reputation on the internet. This includes managing online reviews, addressing negative feedback, creating positive content, and ensuring search results reflect a favorable image. Freelancers in this field use various strategies such as SEO, content creation, and social media management to influence public perception. Their goal is to build trust and credibility for clients in the digital space.

What are some common challenges faced by freelance online reputation management professionals, and how can they be addressed?

Freelance online reputation management professionals often encounter challenges such as handling negative reviews, managing client expectations, and staying updated with evolving digital platforms. Balancing multiple clients' needs and maintaining confidentiality can also be demanding. To address these challenges, it's important to set clear communication protocols, use reliable tracking tools, and continuously educate oneself on the latest trends in digital reputation strategies. Developing strong crisis management skills and establishing transparent reporting methods can also help build trust and demonstrate value to clients.

What is the difference between Freelance Online Reputation Management vs Freelance Social Media Manager?

AspectFreelance Online Reputation ManagementFreelance Social Media Manager
Primary FocusMonitoring and improving online reputation, handling reviews, and managing public perceptionCreating, scheduling, and managing social media content across platforms
Skills & CertificationsSEO, PR, communication skills, reputation management toolsContent creation, social media platforms, analytics tools
Work EnvironmentRemote, client sites, online platformsRemote, client sites, online platforms
Industry UsageBusinesses seeking reputation enhancementBrands, influencers, companies promoting engagement

While both roles operate remotely and require digital skills, Freelance Online Reputation Management focuses on safeguarding and improving a client's online image, whereas Freelance Social Media Manager concentrates on content creation and engagement across social platforms. Understanding these differences helps clients choose the right freelancer for their needs.

What are the key skills and qualifications needed to thrive as a freelance online reputation management professional?

To thrive as a Freelance Online Reputation Management professional, you need expertise in digital marketing, SEO, content creation, and analytics, often supported by a relevant degree or certifications in digital marketing. Familiarity with reputation monitoring tools like Google Alerts, Brand24, and social media management platforms is crucial. Excellent communication, problem-solving abilities, and adaptability help build client trust and effectively manage crises. These skills ensure you can protect and enhance client reputations, respond swiftly to negative feedback, and maintain a strong online presence.
More about Freelance Online Reputation Management jobs
What cities are hiring for Freelance Online Reputation Management jobs? Cities with the most Freelance Online Reputation Management job openings:
What are the most commonly searched types of Online Reputation Management jobs? The most popular types of Online Reputation Management jobs are:
What states have the most Freelance Online Reputation Management jobs? States with the most job openings for Freelance Online Reputation Management jobs include:
What job categories do people searching Freelance Online Reputation Management jobs look for? The top searched job categories for Freelance Online Reputation Management jobs are:
Freelance Online Reputation Management jobs near you
Infographic showing various Freelance Online Reputation Management job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $99,230 per year, or $47.7 per hour.

Client Success Manager

M&Y Personal Injury Lawyers

Los Angeles, CA • Remote

$20 - $35/hr

Full-time

Medical, Dental, Vision

Re-posted 15 days ago

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Job description

M&Y Personal Injury Lawyers is seeking an exceptional Director of Client Success to lead our client satisfaction, reputation management, review generation, referral generation, and service recovery initiatives.

This is not a traditional customer service position. We are looking for a high-performing professional who understands how to build relationships, create exceptional client experiences, identify service issues before they become problems, resolve client concerns, and help satisfied clients share their experiences through online reviews and referrals.

Our firm serves thousands of clients and is aggressively expanding its office footprint throughout California and other states. Online reputation, client satisfaction, and local market credibility are critical components of our growth strategy.

The ideal candidate has experience generating online reviews, improving customer satisfaction, recovering dissatisfied clients, and building scalable client experience systems. Prior law firm experience, particularly personal injury experience, is strongly preferred.

RESPONSIBILITIES

• Proactively contact current and former clients to assess satisfaction and identify concerns.

• Build and manage client satisfaction, review generation, referral generation, and reputation management programs.

• Develop and execute review-generation campaigns across Google, Yelp, and other review platforms.

• Generate authentic reviews from satisfied clients and professional contacts while ensuring compliance with all applicable platform rules and ethical obligations.

• Monitor online reviews and client feedback across all office locations.

• Contact dissatisfied clients and reviewers to understand concerns, resolve issues, rebuild trust, and improve client relationships whenever possible.

• Successfully convert negative client experiences into positive outcomes through effective communication, problem-solving, and service recovery.

• Partner with firm leadership to identify recurring client complaints and implement operational improvements.

• Create systems to support review generation and reputation management across multiple office locations.

• Track client satisfaction metrics and provide executive-level reporting and recommendations.

• Generate referrals from satisfied clients and referral sources.

• Coordinate with attorneys, intake personnel, case managers, negotiators, and firm leadership to improve the overall client experience.

• Manage reputation management software platforms, review monitoring systems, and client feedback tools.

• Develop scalable client experience processes to support future office launches and market expansion.

QUALIFICATIONS

• 3+ years of experience in client experience, customer success, reputation management, hospitality, healthcare, legal services, or a related field.

• Strong preference for prior law firm experience, particularly personal injury law.

• Demonstrated success generating online reviews and improving customer satisfaction metrics.

• Demonstrated success resolving client complaints and de-escalating difficult situations.

• Experience converting dissatisfied customers or clients into positive outcomes.

• Exceptional verbal and written communication skills.

• Strong emotional intelligence and conflict-resolution abilities.

• Ability to remain calm, professional, and solution-oriented during difficult conversations.

• Strong organizational, reporting, and project management skills.

• Experience with Google Business Profiles, Yelp, Podium, Birdeye, NiceJob, GatherUp, or similar reputation management platforms is preferred.

• CRM experience is preferred.

SUCCESS IN THIS ROLE WILL BE MEASURED BY

• Client satisfaction scores.

• Online review growth.

• Average review ratings.

• Review velocity across office locations.

• Referral generation.

• Client retention.

• Resolution of escalated client concerns.

• Reputation management and service recovery outcomes.


In addition to salary, this job will also offer performance-based bonuses and incentives.

Company Description

We are a large and successful personal injury law firm that is looking to add talented, hard-working people looking for long-term employment to our already successful team.