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Freelance Insurance Call Center Jobs in Appleton, WI

EDCi

Contracts Manager

Appleton, WI · Remote

$91K - $121K/yr

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... Health, dental & vision insurance * 401K match And much more! RESPONSIBILITIES: * Review customer ...

EDCi

Contracts Manager

Appleton, WI · On-site +1

$86K - $116K/yr

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... Health, dental & vision insurance * 401K match And much more! RESPONSIBILITIES: * Review customer ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

... or call center environment preferred. * Familiarity with Windows 10/11 operating systems and ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Experience in a Help Desk, Service Desk, Customer Support, Call Center, or similar environment ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

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Freelance Insurance Call Center information

What is the difference between Freelance Insurance Call Center vs Insurance Customer Service Representative?

AspectFreelance Insurance Call CenterInsurance Customer Service Representative
CredentialsNone specific; may require insurance knowledgeTypically requires insurance-related certifications or training
Work EnvironmentRemote, flexible, project-basedOffice or remote, full-time or part-time
EmployerFreelance clients or agenciesInsurance companies or agencies
Work NatureHandling inbound/outbound calls for multiple clientsAssisting policyholders with inquiries, claims, and policy info

Freelance Insurance Call Center roles offer flexible, remote work with multiple clients, often without formal certifications. In contrast, Insurance Customer Service Representatives usually work directly for insurance companies, requiring specific training or certifications, and may have more structured schedules. Both roles involve customer interaction but differ mainly in employment type and work setup.

What are the most commonly searched types of Insurance Call Center jobs in Appleton, WI? The most popular types of Insurance Call Center jobs in Appleton, WI are:
What are popular job titles related to Freelance Insurance Call Center jobs in Appleton, WI? For Freelance Insurance Call Center jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Freelance Insurance Call Center jobs in Appleton, WI look for? The top searched job categories for Freelance Insurance Call Center jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Freelance Insurance Call Center jobs? Cities near Appleton, WI with the most Freelance Insurance Call Center job openings:
Freelance Insurance Call Center jobs near you
Infographic showing various Freelance Insurance Call Center job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Contracts Manager

EDCi

Appleton, WI • Remote

$91K - $121K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

⬅ Back to Career Opportunities

Contracts Manager
Location: Remote
EDCi provides infrastructure and call center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
EDCi is seeking a highly skilled Contracts Manager with a strong legal background to join our team. Under the supervision of the Chief Operating Officer, this position is responsible for drafting, reviewing and negotiating business contracts, while identifying and mitigating risks. The position requires collaboration with internal teams and external counsel, maintaining contract templates, and ensuring compliance with legal standards.
Come join a high-performance team! At EDCi, we are more than just technologists. We are a team passionate about the work we do, and a family dedicated to building on our strengths and improving our challenges both individually and collectively. EDCi is an organization that takes pride in recognizing balance and the importance of family. If you’re a talented professional looking to help lead a cutting-edge growing company and seek a flexible, family-oriented work environment, we want to talk to you! 
When you join the EDCi team, you’ll receive many perks, such as:
  • Remote work from home
  • Paid holidays, vacation and sick time
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Casual dress
  • Funded training and certifications
  • Health, dental & vision insurance
  • 401K match
And much more!
RESPONSIBILITIES:
 
  • Review customer redlines to EDCi standard customer contracts including standard business contracts, HIPAA-related contracts, subcontractor and vendor/partner contracts
  • Complete comprehensive reviews of contracts and terms/conditions to identify, mitigate, and eliminate unusual risks, liabilities, and remedies in accordance with polices and sound business judgment
  • Collaborate with external counsel and senior leaders, negotiate redlines with customers, and lead/drive legal collaboration efforts
  • Provide interpretation of contract terms and conditions to management and other business leads
  • Act as a focal point for internal and external communications on contract matters
  • Participate in the sales process by providing expert guidance and knowledge on the contracting process
  • Lead, potentially with outside legal parties, customer conference calls reviewing proposed redlines and negotiate agreed upon contract language
  • Collaborate with/escalate to COO atypical contract language or contract requests
  • Maintain and regularly update EDCi contract templates and business processes given business needs and regulation changes
  • Collaborate with internal stakeholders, sales, professional services, finance, information technology and security teams to ensure contract terms align with business objectives
  • Identify potential risks in contracts and provide strategic recommendations to mitigate exposure
  • Maintain contract tracking tools and contract repository and track key contract deadlines and obligations
  • Participate in health care contract requirements including attestations, audit processes, and BAA tracking
  • Ensure all contracts comply with company policies, industry regulations, and legal standards with the assistance of counsel
  • Ensure all customers and vendors have contracts that represent EDCi’s business needs
  • Review legal expenses, classify by internal departments, and submit for payment
  • Stay up to date with changes in contract law, industry regulations, and compliance requirements relevant to EDCi’s business

PRIMARY/ESSENTIAL SKILLS AND QUALIFICATIONS:
 
  • Bachelor's degree in Business, Legal Studies or a related field required
  • Minimum 5+ years of experience in contract management, legal review or a related role, preferably in technology
  • Demonstrated knowledge of contractual legal issues, provisions and applications, including a basic understanding of related insurance matters
  • Strong contract development and negotiation skills, including the development and implementation of risk mitigation standards and measures
  • Preferred background in healthcare, legal, technology, or security industries
  • Ensure timely turnaround of redlines to speed contracts process
  • Strong knowledge of contract law, negotiation principles, and risk management
  • Strong attention to detail, analytical skills, ability to multi-task and prioritize according to importance and react well under pressure
  • Ability to demonstrate exceptional customer service skills
  • Process-improvement oriented and willing to take initiative
  • Excellent written and oral communication techniques, including presentational skills
  • Ability to establish and maintain effective working relationships
  • Ability to work independently as well as collaborate with managers, vendors, and customers
  • Strong critical thinking skills

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