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Freelance Help Desk Tier 2 Jobs in Riverside, CA

Insight Global

Desktop Support Technician

Orange, CA · On-site

$25/hr

... Tier II IT Help Desk / Desktop Support / Field Services role • 4+ years supporting a Windows enterprise environment • 4+ years using an enterprise ticketing system • Enterprise experience ...

Acra Lending

IT Help Desk

Irvine, CA · On-site

$70K - $80K/yr

Summary The IT Help Desk Specialist plays a crucial role in supporting the organization ... Specialized skills training/certification is preferred, but not required. * 1-2 years of experience ...

Acra Lending

IT Help Desk

Irvine, CA · On-site

Summary The IT Help Desk Specialist plays a crucial role in supporting the organization ... Specialized skills training/certification is preferred, but not required. * 1-2 years of experience ...

Change Lending

Help Desk Technician III

Anaheim, CA · On-site

$35 - $40/hr

MS desktop and service systems, including Windows, Windows Server, etc. * 1-2 years of technical support experience in data networks * Prior experience with Encompass Banker Edition and Vonage phone ...

Insight Global

Desktop Support Technician

Orange, CA · On-site

$25/hr

Required Skills & Experience * 4+ years of experience in an on-site, hands-on Tier II IT Help Desk / Desktop Support / Field Services role * 4+ years supporting a Windows enterprise environment * 4+ ...

MarSell Wellness Center

IT Support Technician

Ontario, CA · On-site

$24.04 - $28.85/hr

Serve as a Tier 1 / Tier 2 escalation point for help desk tickets related to hardware, software, and access issues * Troubleshoot Windows and macOS devices, printers, mobile devices, and common ...

Marsell Wellness Center

IT Support Technician

Ontario, CA · On-site

$21.75 - $30/hr

Serve as a Tier 1 / Tier 2 escalation point for help desk tickets related to hardware, software, and access issues * Troubleshoot Windows and macOS devices, printers, mobile devices, and common ...

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$13

$24

$35

How much do freelance help desk tier 2 jobs pay per hour?

As of May 28, 2026, the average hourly pay for freelance help desk tier 2 in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.
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Freelance Help Desk Tier 2 jobs near you
Help Desk Technician - Onsite - Santa Ana, CA

Help Desk Technician - Onsite - Santa Ana, CA

Irvine Technology Corporation

Santa Ana, CA

$20 - $22/hr

Full-time

Posted 23 days ago

Job description

Help Desk Technician

Our client is a trusted leader in third-party authentication and grading services for high-value collectibles, supporting more than 2,000 users across multiple sites. They're looking for a Help Desk Technician to join a tight-knit support team and serve as a first point of contact for end users across the business. This is a great opportunity for someone early in their IT career to gain hands-on experience with a respected company that invests in its technology team and rewards strong performers with long-term growth.

As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact .

  • Job Type: Long-term contract (extensions reviewed every 6 months)
  • Location: Onsite - Santa Ana, CA
  • Compensation: This job is expected to pay about $20-$22/hour W2
  • No Visa Sponsorship Available for this role

What You'll Do:

  • Field incoming help requests from end users via phone and email, providing courteous first-touch response and troubleshooting
  • Record, track, and document the support process from initial request through final resolution, including decisions made and actions taken
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, configuring systems and applications, and implementing file backups
  • Conduct preventative maintenance on workstations, printers, and peripherals, and verify that fixes fully resolve user issues
  • Perform post-resolution follow-ups and contribute to help sheets and FAQ resources for end users

What Gets You the Job:

  • Working knowledge of Windows support in a business environment
  • Strong troubleshooting skills and the ability to research solutions using software updates, drivers, knowledge bases, and online resources
  • Customer-focused communication skills with a professional, courteous approach
  • Bachelor's degree in an IT-related field considered for entry-level candidates looking to break into the industry
  • Exposure to Okta, Jira, or Google Workspace is a plus

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Ready to take the next step in your IT career? Apply today and let's talk about how this role fits your goals.

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Irvine Technology logo

About Irvine Technology

Sourced by ZipRecruiter

Since 2000, our Women owned company has been delivering what organizations truly need diverse, talented professionals who will take their business to new heights. ITC serves our clients and elevates our candidates through a distinct and unified team together we achieve unrivaled goals and live life to the fullest. With a proven record of creating a strong pipeline of talented candidates, Our team uplifts confident and capable Technology Specialists from one of a kind backgrounds for contract and full time opportunities across the nation.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Irvine, CA, US

Year founded

2000

Social media

Facebook

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