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Freelance Help Desk Tier 2 Jobs in Sacramento, CA

LeadStack Inc.

Help Desk 2

El Dorado Hills, CA · Hybrid

$28/hr

Help Desk 2 - Service Desk Analyst Location: El Dorado Hills, CA - Hybrid Duration: 6+ Months Pay ... Provide high-volume tier-1 support via phone and live chat, handling 30-40 calls per day plus 30-40 ...

NuAxis LLC

Help Desk Specialist

Lodi, CA

Maintain documentation and knowledge base Required Qualifications * 2+ years of Help Desk / IT Support experience * Strong knowledge of Microsoft 365 and Windows environments * Experience with remote ...

NuAxis Innovations LLC

Help Desk Specialist

Lodi, CA · On-site

Maintain documentation and knowledge base Required Qualifications * 2+ years of Help Desk / IT Support experience * Strong knowledge of Microsoft 365 and Windows environments * Experience with remote ...

NuAxis Innovations

Help Desk Specialist

Lodi, CA

Maintain documentation and knowledge base Required Qualifications * 2+ years of Help Desk / IT Support experience * Strong knowledge of Microsoft 365 and Windows environments * Experience with remote ...

SERRANO TECHNICAL CONSULTING INC

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Oracle EBS Financial Support Analyst

Sacramento, CA · Remote

$110K - $140K/yr

Actively monitor Tier 2 ticket queue, triage, resolve or assign tickets to other functional ... Experience with at least one packaged help desk/ticket tracking application. Company Description ...

SERRANO TECHNICAL CONSULTING INC

Be Seen First

Oracle EBS Financial Support Analyst

Sacramento, CA · Remote

$110K - $140K/yr

Actively monitor Tier 2 ticket queue, triage, resolve or assign tickets to other functional ... Experience with at least one packaged help desk/ticket tracking application. Company Description ...

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How much do freelance help desk tier 2 jobs pay per hour?

As of May 28, 2026, the average hourly pay for freelance help desk tier 2 in Sacramento, CA is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $27.69 per hour, depending on experience, location, and employer.
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Help Desk 2

Help Desk 2

LeadStack Inc.

El Dorado Hills, CA • Hybrid

$28/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
Job Title: Help Desk 2 - Service Desk Analyst
Location: El Dorado Hills, CA - Hybrid
Duration: 6+ Months
Pay Rate: $28/hr on W2
Overview
At the IT Service Desk, we deliver customer-excellence-focused support to 15,000+ end users by leveraging cutting-edge IT Service Management tools and self-service solutions. The Service Desk Analyst will report to the IT Supervisor and provide high-volume remote support for technical issues involving Office 365, computers, network services, and related peripherals in a hybrid cloud / on-prem environment. This role is highly KPI-driven, with a strong emphasis on first-call resolution while supporting an ongoing cloud migration.
Key Responsibilities
  • Provide high-volume tier-1 support via phone and live chat, handling 30-40 calls per day plus 30-40 chats per day, with tickets closed in ~15 minutes average.
  • Troubleshoot and resolve issues with Office 365 products (e.g., Outlook, Teams, OneDrive, SharePoint, shared mailboxes) and related desktop/remote-desktop issues.
  • Use ServiceNow for ticketing, including first-call resolution (target ~75%), status updates, and metric reporting.
  • Support Mac users in addition to Windows users, with minor Mac exposure required.
  • Participate in cloud migration activities via Azure, including user onboarding, access issues, and basic configuration support.
  • Maintain knowledge articles (KCS) for self-service tickets during downtime and recurring issues.
  • Follow procedures for remote desktop and remote support tools, ensuring security and SLA compliance.
  • Other duties as assigned.

Must-Have Skills
  • High-volume service desk / call-center background with 30-40 calls per day + live chat support.
  • ServiceNow ticketing experience (incident, service request, KCS-style knowledge articles).
  • Office 365 troubleshooting (all core products) and Remote Desktop / remote support troubleshooting.
  • Strong customer service skills (empathy, probing questions, "I can" attitude).
  • Azure cloud exposure (migration, user access, basic cloud services).
  • Mac exposure (supporting Mac-based end users).

Preferred Qualifications
  • 1-2 years of prior Service Desk / Help Desk experience in a high-volume IVR-based call center.
  • Experience with KCS (Knowledge-Centered Service) and self-service ticketing.
  • know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/
    Should you have any questions, feel free to call me on (513) 3184502 or send an email on     waseem.ahmad@leadstackinc.com

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