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On Call Cyber Security Help Desk Jobs in Sacramento, CA

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On Call Cyber Security Help Desk information

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$13

$21

$28

How much do on call cyber security help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for on call cyber security help desk in Sacramento, CA is $21.12, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an On Call Cyber Security Help Desk professional, and why are they important?

To thrive as an On Call Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting techniques, and familiarity with common cyber threats, often supported by a degree in IT or cybersecurity and relevant certifications like CompTIA Security+ or CISSP. Proficiency with ticketing systems, remote access tools, SIEM platforms, and endpoint security software is typically required. Excellent problem-solving skills, clear communication, and the ability to remain calm under pressure are essential soft skills for this role. These abilities ensure rapid and effective response to security incidents, minimizing risks and maintaining organizational security.

What are some common challenges faced by On Call Cyber Security Help Desk professionals, and how can they be managed?

On Call Cyber Security Help Desk professionals often encounter challenges such as responding to urgent security incidents outside of regular business hours and managing multiple simultaneous requests from end-users. Staying calm under pressure and prioritizing tasks are essential skills in this environment. Effective communication with both technical teams and non-technical users is crucial, as is keeping up-to-date with evolving cybersecurity threats. Many organizations provide ongoing training and encourage collaboration with other IT and security specialists to help manage these demands.

What are 'On Call Cyber Security Help Desk' jobs?

On Call Cyber Security Help Desk jobs involve providing immediate technical support and guidance to users experiencing cybersecurity issues outside of regular business hours. Professionals in these roles respond to security incidents, troubleshoot security software, and assist with password resets, malware removal, and other urgent cyber threats. They serve as the first line of defense in protecting an organization's digital assets by quickly identifying and escalating security concerns. This position often requires a strong understanding of cybersecurity principles, excellent communication skills, and the ability to work under pressure in a dynamic environment.

What is the difference between On Call Cyber Security Help Desk vs Cyber Security Analyst?

AspectOn Call Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CEH, CISSP, Security+
Work EnvironmentHelp desk, support centers, on-call shiftsOffice, security operations centers, project-based
Employer & Industry UsageIT support firms, managed service providersCorporate, government, cybersecurity firms
Search & Comparison IntentJob duties, responsibilities, certificationsSkills, career path, roles

The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

What are the most commonly searched types of Cyber Security Help Desk jobs in Sacramento, CA? The most popular types of Cyber Security Help Desk jobs in Sacramento, CA are:
What are popular job titles related to On Call Cyber Security Help Desk jobs in Sacramento, CA? For On Call Cyber Security Help Desk jobs in Sacramento, CA, the most frequently searched job titles are:
What job categories do people searching On Call Cyber Security Help Desk jobs in Sacramento, CA look for? The top searched job categories for On Call Cyber Security Help Desk jobs in Sacramento, CA are:
What cities near Sacramento, CA are hiring for On Call Cyber Security Help Desk jobs? Cities near Sacramento, CA with the most On Call Cyber Security Help Desk job openings:
On Call Cyber Security Help Desk jobs near you
Infographic showing various On Call Cyber Security Help Desk job openings in Sacramento, CA as of May 2026, with employment types broken down into 76% Full Time, 17% Part Time, 5% Contract, and 2% Nights. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $43,922 per year, or $21.1 per hour.

IT Specialist (System Administrator)

Drodex

Rancho Cordova, CA • On-site

$65K/yr

Full-time

Posted 27 days ago

Job description

Overview
Drodex is seeking an IT Specialist to support the Administration for Strategic Preparedness and Response (ASPR)within the U.S. Department of Health and Human Services (HHS).
ASPR is the nation's public health preparedness and emergency response agency. Established under the Pandemic and All-Hazards Preparedness Act following Hurricane Katrina, ASPR leads national efforts to prevent, prepare for, and respond to the adverse health impacts of public health emergencies and disasters.
The ASPR Center for Response (CFR) serves as the operational hub for HHS during public health emergencies, coordinating response activities across the federal government and with state, local, tribal, and territorial partners. Within CFR, the Office of Response Logistics (ORL) supports the deployment and sustainment of public health and medical response assets, personnel, and emergency communications systems.
The IT Specialist will provide technical support across systems administration, network operations, cybersecurity, and end-user support, helping ensure reliable, secure, and efficient IT system performance in support of ASPR's critical response mission.
Location: Rancho Cordova, CA
Responsibilities
  • Provide comprehensive IT support across systems administration, network operations, cybersecurity, and end-user support.
  • Install, configure, and maintain servers, enterprise systems, and supporting infrastructure.
  • Monitor system performance, availability, and uptime; troubleshoot and resolve system issues.
  • Manage user accounts, access permissions, and identity controls in accordance with established policies.
  • Perform patch management, system hardening, and routine maintenance.
  • Support network infrastructure, including troubleshooting and maintaining:
    • routers
    • switches
    • firewalls
    • VPN connectivity
  • Provide Tier 1-3 help desk support and resolve technical issues for end users.
  • Maintain and update service ticketing and incident management systems.
  • Implement and maintain cybersecurity controls in compliance with federal requirements, including NIST 800-53 and FISMA.
  • Conduct vulnerability assessments and support incident response activities.
  • Monitor logs and alerts using SIEM tools.
  • Support cloud environments, deployment pipelines, and automation / DevOps processes.
  • Develop and maintain system documentation, SOPs, configuration guides, and performance reports.
  • Ensure all IT operations comply with applicable federal standards, security requirements, and internal policies.
Qualifications
Required Education
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related technical field
  • In lieu of a bachelor's degree, 4 additional years of progressively responsible IT experience may be substituted

Required Experience
  • 2-4 years of experience in the IT field
  • Experience with systems administration, technical support, network troubleshooting, or cybersecurity support
  • Working professional knowledge of Microsoft Office Suite, including: Word, Excel, PowerPoint, Teams, Outlook, Visio.
  • Experience with Windows enterprise environments, user access management, and help desk operations.
  • Professional working knowledge of Adobe Acrobat DC and Reader preferred

Desired Qualifications
  • Experience with: NIST 800-53, FISMA, SIEM tools, vulnerability assessments, cloud infrastructure, DevOps / automation pipelines.
  • Strong communication and documentation skills.
  • Detail-oriented with strong problem-solving abilities.
  • Proficiency in Excel and reporting tools.

Required Clearance
  • Must be able to obtain and maintain a Tier 2 (Public Trust) security clearance.

About Drodex:
Drodex LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Pay Transparency:
Our compensation reflects the cost of labor across various US geographic markets. The pay for this position ranges from $45,000/year in our lowest geographic market to $65,000/year in our highest. Pay is based on factors including market location and may vary depending on job-related knowledge, skills, and experience. 'Drodex' is a government contractor company. Depending on the position, sign-on payments and other forms of compensation may be included as part of the total package, along with a comprehensive range of medical, financial, and other benefits. For more information, please visit www.drodex.com. This position will remain posted until filled. Applicants should apply via our career site.

About Drodex

Sourced by ZipRecruiter

Industry

Public administration

Company size

1 - 10 Employees

Headquarters location

Huntsville, AL, US

Year founded

2012

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