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Fraud Investigation Manager Jobs (NOW HIRING)

Berkshire Bank

Fraud Investigator

Boston, MA · On-site

$52K - $90K/yr

... the fraud investigation process - including incident intake, advising on best practices for remediation, case management, and completion of regulatory reports. The Fraud Investigator is also ...

Berkshire Bank

Fraud Investigator

Boston, MA · On-site

$52K - $90K/yr

... the fraud investigation process - including incident intake, advising on best practices for remediation, case management, and completion of regulatory reports. The Fraud Investigator is also ...

ELS

Fraud Investigation Analyst

Rochester, NY · On-site

$101K/yr

... Fraud Prevention & Investigation. In addition, position is responsible for leading and ... Prepares and Analyzes internal and external fraud loss data reporting to monitor risk management ...

Avidbank

Commercial Bank Fraud Investigator

San Jose, CA · Remote

$65K - $100K/yr

... management review and potential law enforcement referrals. * Communicate with internal teams, customers, and external partners to obtain additional information related to fraud investigation.

Avidbank

Commercial Bank Fraud Investigator

San Jose, CA · On-site

$65K - $100K/yr

... management review and potential law enforcement referrals. * Communicate with internal teams, customers, and external partners to obtain additional information related to fraud investigation.

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How much do fraud investigation manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for fraud investigation manager in the United States is $30.83, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $35.34 per hour, depending on experience, location, and employer.

How does a fraud investigation manager collaborate with other departments to resolve cases?

Fraud Investigation Managers work closely with teams such as compliance, legal, IT, and customer service to ensure comprehensive investigations. They often coordinate information sharing, develop joint strategies, and participate in cross-functional meetings to assess risks and solutions. This collaboration helps ensure that all aspects of a case are thoroughly examined and that the organization's response is consistent and legally sound. Building strong interdepartmental relationships is key to resolving cases efficiently and preventing future fraud.

What skills and qualifications are needed to be a fraud investigation manager?

To thrive as a Fraud Investigation Manager, you need expertise in fraud detection, risk assessment, and investigative techniques, typically supported by a degree in finance, criminology, or a related field. Familiarity with fraud management systems, data analytics tools, and certifications such as Certified Fraud Examiner (CFE) are commonly required. Strong leadership, analytical thinking, and effective communication skills help you lead teams and present findings clearly. These abilities ensure accurate detection, investigation, and prevention of fraudulent activities, protecting organizational assets and reputation.

What does a fraud investigation manager do?

A Fraud Investigation Manager oversees and coordinates efforts to detect, prevent, and investigate fraudulent activities within an organization. They lead a team of investigators, analyze complex data and transactions, and develop strategies to reduce fraud risk. Their responsibilities also include ensuring compliance with legal and regulatory standards, reporting findings to senior management, and recommending process improvements to prevent future fraud. This role is vital for protecting a company's assets and maintaining customer trust.

What is the difference between Fraud Investigation Manager vs Fraud Analyst?

AspectFraud Investigation ManagerFraud Analyst
CredentialsTypically requires a bachelor’s degree in criminal justice, finance, or related field; certifications like CFE (Certified Fraud Examiner) are commonUsually holds a bachelor’s degree; certifications like CFE or ACFE are advantageous but not always required
Work EnvironmentLeads investigation teams, manages cases, and develops strategies within financial institutions or corporationsConducts investigations, analyzes data, and reports findings, often working under supervision
Employer & IndustryFinancial services, banking, insurance, and corporate sectorsFinancial institutions, law enforcement agencies, and consulting firms

The main difference is that a Fraud Investigation Manager oversees and directs fraud investigations, while a Fraud Analyst focuses on analyzing data and identifying potential fraud cases. The manager has more leadership responsibilities and strategic planning duties, whereas the analyst is more involved in day-to-day investigation work.

More about Fraud Investigation Manager jobs
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Fraud Investigation Manager jobs near you
Infographic showing various Fraud Investigation Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $64,132 per year, or $30.8 per hour.

Fraud Investigation, Analyst

Community Financial System, Inc.

Syracuse, NY • On-site

$22.60/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Overview
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
The Analyst, Fraud Investigation role is a senior analytical position responsible for handling more complex, higher-risk fraud cases that require deeper review, broader analysis, and advanced judgment. This role serves as an experienced escalation point above Fraud Prevention Analysts, performing comprehensive case assessment and determining when full investigative review is required. While not conducting formal investigations themselves, these analysts play a critical role in identifying organized fraud activity, systemic risk, and the need for deeper inquiry.
Essential Duties:
  • Review and analyze complex fraud alerts, suspicious transactions, and elevated account activity across deposit and payment channels.
  • Conduct deep analysis of transactional patterns, account behavior, relationship history, channel activity, and system data to identify fraud indicators.
  • Handle complex fraud cases involving higher loss exposure, linked accounts, repeat fraud, ATO indicators, check fraud, scam activity, or unusual customer behavior.
  • Apply advanced risk-based decision-making to determine when to restrict, monitor, escalate, or take other action within defined authority.
  • Document detailed case findings, rationale, mitigation steps, customer contact efforts, and escalation actions with heightened accuracy and completeness.
  • Identify indicators of organized fraud activity, repeat victimization, internal control gaps, or systemic risk requiring broader review.
  • Escalate cases requiring full investigative review, expanded analysis, or law-enforcement-level inquiry to Fraud Investigators or management.
  • Serve as a subject-matter resource for Fraud Prevention Analysts on complex cases, workflows, and judgment calls.
  • Support quality control, procedural consistency, and documentation standards for higher-risk case handling.
  • Partner with Deposit Operations, Branch Administration, Info Security, Physical Security, Risk, and other internal teams to resolve elevated fraud matters.
  • Contribute to fraud trend analysis, workflow refinement, and process improvements.
  • Maintain advanced awareness of emerging fraud typologies, complex scam activity, and evolving risk patterns.

Ancillary Duties:
As an integral member of the Fraud Operations Department, this position is also responsible to provide assistance wherever necessary to help the Security Department and the Bank in achieving their annual goals.
Qualifications
Education, Training and Requirements:
  • Associates degree in Criminal Justice, Business, Finance, Accounting, Risk Management, or a related field preferred; equivalent professional experience may be considered
  • 3-5 years of experience in fraud operations, fraud prevention, banking operations, Deposit Operations, fraud investigations support, or related financial services functions.
  • Experience handling elevated fraud cases, suspicious activity review, transactional risk analysis, and customer-impacting fraud mitigation
  • All Applicants must be 18 years of age or older.

Skills:
  • Strong understanding of deposit and payment fraud, including check fraud, debit card fraud, digital banking fraud, scam typologies, account takeover, and suspicious account behavior.
  • Strong analytical ability and pattern recognition skills across transactional and account activity.
  • Ability to independently assess more complicated or higher-risk fraud matters and determine proper disposition or escalation.
  • Strong written documentation and case rationale skills.
  • Effective communication skills across operational, service, and frontline teams.
  • Strong judgment, organizational ability, and capacity to manage multiple high-priority matters simultaneously.
  • Ability to recognize trends, repeat behavior, and linked suspicious activity warranting broader review.
  • Ability to support and guide less experienced staff on higher-risk case handling.

Experience:
  • Prior experience with fraud systems, case management platforms, transaction monitoring tools, and banking core systems.
  • Relevant certifications such as CFE, CAMS, CFCS, APRP, or similar credentials.
  • Experience with deposit and payment fraud, digital banking risk, scam typologies, and investigative documentation strongly preferred.
  • Familiarity with fraud loss mitigation strategies, scam typologies, and account behavior analytics.

Other Job Information
Hours: 40 hours a week
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
Minimum
USD $22.60/Hr.
Maximum
USD $33.93/Hr.

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