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Fraud Case Processor Jobs (NOW HIRING)

PFCU

Fraud Specialist - Durand Branch

Durand, MI

$87K/yr

Processes FIS, Verafin, CSR, P2P, and M2M alerts. Prepares documentation for prosecution against ... Coordinate with internal departments to collect fraud case data to support legal claims. Performs ...

PFCU

Fraud Specialist - Portland Branch

Portland, MI

$81K/yr

Processes FIS, Verafin, CSR, P2P, and M2M alerts. Prepares documentation for prosecution against ... Coordinate with internal departments to collect fraud case data to support legal claims. Performs ...

TransUnion

Bilingual Customer Care Advocate

Crum Lynne, PA · On-site

$18.22 - $26.44/hr

Provide ongoing support for fraud processing including: Customer Support and Special Investigations (CSSI) and specialized fraud case management. * Collect and distribute data to law enforcement for ...

TransUnion

Bilingual Customer Care Advocate

Crum Lynne, PA · On-site

$14.75 - $18.50/hr

Provide ongoing support for fraud processing including: Customer Support and Special Investigations (CSSI) and specialized fraud case management. * Collect and distribute data to law enforcement for ...

Transunion

Bilingual Customer Care Advocate

Chicago, IL · On-site

$16 - $20/hr

Provide ongoing support for fraud processing including: Customer Support and Special Investigations (CSSI) and specialized fraud case management. * Collect and distribute data to law enforcement for ...

TransUnion

Bilingual Customer Care Advocate

Chicago, IL

$18.22 - $26.44/hr

Provide ongoing support for fraud processing including: Customer Support and Special Investigations (CSSI) and specialized fraud case management. * Collect and distribute data to law enforcement for ...

Transunion

Bilingual Customer Care Advocate

Chicago, IL

$18.22 - $26.44/hr

Provide ongoing support for fraud processing including: Customer Support and Special Investigations (CSSI) and specialized fraud case management. * Collect and distribute data to law enforcement for ...

Bing Recruitment

Operations Risk Manager, SVP

Horsham, PA

$100K - $200K/yr

Transform the current fraud case-handling environment by evaluating, recommending, and implementing ... Technology and Process Transformation * Champion the use of technology and automation to shift the ...

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Fraud Case Processor information

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How much do fraud case processor jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for fraud case processor in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are some common challenges a Fraud Case Processor faces when investigating potential fraud cases?

Fraud Case Processors often encounter challenges such as distinguishing between legitimate customer activity and suspicious transactions, especially when patterns are complex or evolving. They must also manage high volumes of cases while ensuring each investigation is thorough and timely. Additionally, working closely with compliance teams and sometimes law enforcement requires clear documentation and strong communication skills to ensure all findings are accurately reported and acted upon. Staying updated on the latest fraud tactics and regulatory requirements is essential for success in this dynamic role.

What are the key skills and qualifications needed to thrive as a Fraud Case Processor, and why are they important?

To thrive as a Fraud Case Processor, you need strong analytical skills, attention to detail, and a background in finance, accounting, or a related field. Familiarity with fraud detection software, case management systems, and possibly certifications such as Certified Fraud Examiner (CFE) are highly valued. Excellent communication, critical thinking, and problem-solving abilities help you collaborate with teams and resolve cases efficiently. These skills ensure accurate identification and resolution of fraudulent activities, protecting both the organization and its clients.

What does a Fraud Case Processor do?

A Fraud Case Processor is responsible for investigating and evaluating suspicious transactions or activities to determine if fraud has occurred. They review cases flagged by automated systems or reported by customers, gather relevant information, and analyze data to identify fraudulent patterns. The processor documents findings, communicates with customers or financial institutions, and recommends actions such as account holds or further investigation. This role is crucial in protecting organizations and customers from financial loss due to fraudulent activities.
More about Fraud Case Processor jobs
What job categories do people searching Fraud Case Processor jobs look for? The top searched job categories for Fraud Case Processor jobs are:

Treasury Controls Manager

FirstService Residential Careers

Plantation, FL • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Job description

Description
Job Overview:
The Treasury Controls Manager is responsible for leading and overseeing four critical functions within the Treasury department: Fraud Prevention & Positive Pay, Fraud Resolution & Case Management, Online Banking User Management, and ERP & Treasury Workstation Administration. This role serves as the subject matter expert and program owner across all four areas, building and managing a team of coordinators to ensure operational excellence, regulatory compliance, and risk mitigation. The Manager partners closely with the Senior Director of Treasury Services, banking partners, and internal stakeholders to develop, implement, and enforce policies and SOPs, drive process improvements, and maintain the integrity of the organization's banking infrastructure across all markets.
Your Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Fraud Prevention & Positive Pay
  • Own and oversee the ACH and Check Positive Pay programs end-to-end, ensuring all exception queues are managed accurately and timely by the team.
  • Supervise coordinators responsible for daily positive pay exception monitoring, decision-making, and disposition.
  • Manage banking relationships related to positive pay setup, configuration, and program enhancements.
  • Develop, implement, and enforce fraud control policies, SOPs, and internal controls; ensure team adherence to established procedures.
  • Produce and present fraud trend analysis and reporting to Treasury leadership, identifying patterns and recommending proactive controls.

Fraud Resolution & Case Management
  • Own the end-to-end fraud case management process, from initial detection through investigation, escalation, and resolution, maintaining case documentation and reporting outcomes to Treasury leadership.
  • Serve as the primary escalation point for fraud cases, leading resolution efforts in coordination with banking partners and internal stakeholders.
  • Coordinate with internal stakeholders such as property managers, accounting teams, and regional leaders to gather information needed to support fraud investigations.
  • Maintain a fraud case tracking log, ensuring all cases are documented with status updates, resolution details, and timelines.
  • Analyze resolved fraud cases to identify root causes and recommend preventive measures to strengthen controls.
  • Ensure timely communication to affected stakeholders throughout the fraud resolution process.

People Leadership & Development
  • Build, lead, and develop a team of coordinators across Fraud & Positive Pay, Online Banking User Management, and Treasury Systems & Account Administration functions.
  • Provide ongoing coaching, training, and performance feedback to build team capabilities and ensure operational accuracy, compliance, and adherence to policies.
  • Maintain staffing coverage and contingency plans to ensure on-time service delivery during periods of unexpected absences or transitions.
  • Support hiring, onboarding, performance evaluations, and personnel actions including promotions, disciplinary measures, and terminations.
  • Foster a culture of service excellence, accountability, and continuous improvement.
  • Establish clear objectives, priorities, and service standards across all three functional areas, ensuring timely and accurate execution and issue resolution.
  • Develop, implement, and enforce departmental policies and SOPs across all areas of responsibility, ensuring consistency and accountability across the team and broader organization.
  • Conduct regular one-on-one meetings and annual performance evaluations to support professional growth, accountability, and career development.

Online Banking User Management
  • Own the organization's online banking portal access governance, including user setup, permission management, and deactivation across all markets.
  • Lead portal consolidation, merger integration, and deactivation initiatives, driving reductions in the number of active portals and ensuring proper controls.
  • Develop, implement, and enforce policies and SOPs governing online banking access, user roles, and permission levels across all markets.
  • Ensure compliance with internal controls and audit requirements related to banking access and user administration.
  • Maintain accurate records of user access across all banking platforms to support audit readiness and risk management.

ERP & Treasury Workstation Administration
  • Oversee the setup of new bank accounts in the organization's accounting platforms, ensuring accuracy, completeness, and proper documentation.
  • Manage account deactivations and ongoing account maintenance, coordinating with internal teams and banking partners as needed.
  • Ensure data integrity and accuracy across all accounting platforms related to bank account records, configurations, and updates.
  • Develop, implement, and enforce SOPs for account setup, maintenance, and deactivation workflows, ensuring consistency and accountability across all teams involved in account administration.
  • Support the evaluation, implementation, and ongoing administration of the organization's treasury management system (TMS), serving as a key stakeholder and system administrator post go-live, including user access, configurations, and integrations with banking partners and accounting platforms.
  • Identify and implement process improvements and automation opportunities to streamline operations and reduce errors across all areas of responsibility.

General Responsibilities
  • Partner with the Risk Management team to align treasury controls, fraud prevention strategies, and banking system policies with the organization's broader enterprise risk framework.
  • Partner with leaders across Client Accounting - including Accounts Receivable, General Ledger, and Accounts Payable - as well as Treasury Services leadership to ensure alignment on banking controls, account administration, and operational workflows across the organization.
  • Participate in cross-functional initiatives and departmental projects as assigned by the Senior Director of Treasury Services, contributing operational insight and driving continuous improvement.

Skills & Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Excellent analytical, problem-solving, and communication skills; ability to present findings and recommendations to senior leadership.
  • Advanced proficiency in Microsoft Excel and Microsoft Office; experience with Smartsheet, Zendesk, and DocuSign preferred.
  • Experience with treasury management systems (TMS) such as Kyriba, GTreasury , or similar platforms; experience supporting or administering a TMS implementation preferred.
  • Demonstrated ability to build and lead teams, manage competing priorities, and deliver results in a fast-paced, multi-entity environment.
  • Bachelor's degree in Finance , Accounting, Business Administration, or related field; Master's degree or MBA preferred.
  • 5+ years of progressive experience in treasury, banking, finance, or shared services, including leadership or people management responsibilities.
  • Demonstrated expertise in fraud prevention controls, including ACH and Check Positive Pay program management.
  • Strong knowledge of online banking platforms, user access governance, and banking portal administration across multi-entity environments.
  • Experience with bank account administration in ERP or accounting platforms across multi-entity environments.

What We Offer:
As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time-off benefits, paid holidays, and a 401(k) with a competitive company match.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com .
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com ; we will respond in accordance with Local Law 144, within 30 days.

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