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Fraud Case Processor Jobs (NOW HIRING)

PayCargo LLC

Director of Fraud

Miami, FL · On-site

With a fast and efficient way to reduce costs associated with payment processing, we help improve ... Prepare regular reports on fraud losses, case volumes, recovery rates, and other key performance ...

kgs

Fraud Associate I

Washington, DC

$16.50 - $22.75/hr

Process initial fraud case paperwork, enter data, perform quality control reviews of data entered * Process fraud case paperwork, including scan fraud cases, enter or update applicant information ...

BOK Financial

Fraud Prev & Detect Lead

Tulsa, OK

... and process improvements. * You will review fraud attacks and industry trends to recommend ... You will reconcile fraud cases on a weekly basis, ensure critical case details are correct, and ...

BOK Financial

Fraud Prev & Detect Lead

Austin, TX

... and process improvements. * You will review fraud attacks and industry trends to recommend ... You will reconcile fraud cases on a weekly basis, ensure critical case details are correct, and ...

BOK Financial

Fraud Prev & Detect Lead

Phoenix, AZ

... and process improvements. * You will review fraud attacks and industry trends to recommend ... You will reconcile fraud cases on a weekly basis, ensure critical case details are correct, and ...

BOK Financial

Fraud Prev & Detect Lead

Fort Worth, TX · On-site

... process improvements. You will review fraud attacks and industry trends to recommend deterrence ... You will reconcile fraud cases on a weekly basis, ensure critical case details are correct, and ...

BOK Financial

Fraud Prev & Detect Lead

Fort Worth, TX · On-site

... and process improvements. * You will review fraud attacks and industry trends to recommend ... You will reconcile fraud cases on a weekly basis, ensure critical case details are correct, and ...

BOK Financial

Fraud Prev & Detect Lead

Tulsa, OK · On-site

... and process improvements. * You will review fraud attacks and industry trends to recommend ... You will reconcile fraud cases on a weekly basis, ensure critical case details are correct, and ...

BOK Financial

Fraud Prev & Detect Lead

Plano, TX · On-site

... and process improvements. * You will review fraud attacks and industry trends to recommend ... You will reconcile fraud cases on a weekly basis, ensure critical case details are correct, and ...

kgs

Fraud Associate I

Washington, DC

$16.50 - $22.75/hr

Process initial fraud case paperwork, enter data, perform quality control reviews of data entered * Process fraud case paperwork, including scan fraud cases, enter or update applicant information ...

BOK Financial

Fraud Prev & Detect Lead

Mesa, AZ

... and process improvements. * You will review fraud attacks and industry trends to recommend ... You will reconcile fraud cases on a weekly basis, ensure critical case details are correct, and ...

BOK Financial

Fraud Prev & Detect Lead

San Antonio, TX · On-site

... process improvements. You will review fraud attacks and industry trends to recommend deterrence ... You will reconcile fraud cases on a weekly basis, ensure critical case details are correct, and ...

BOK Financial

Fraud Prev & Detect Lead

Houston, TX

... and process improvements. * You will review fraud attacks and industry trends to recommend ... You will reconcile fraud cases on a weekly basis, ensure critical case details are correct, and ...

BOK Financial

Fraud Prev & Detect Lead

Irving, TX

... and process improvements. * You will review fraud attacks and industry trends to recommend ... You will reconcile fraud cases on a weekly basis, ensure critical case details are correct, and ...

BOK Financial

Fraud Prev & Detect Lead

Tulsa, OK · On-site

... and process improvements. * You will review fraud attacks and industry trends to recommend ... You will reconcile fraud cases on a weekly basis, ensure critical case details are correct, and ...

BOK Financial

Fraud Prev & Detect Lead

Phoenix, AZ

... and process improvements. * You will review fraud attacks and industry trends to recommend ... You will reconcile fraud cases on a weekly basis, ensure critical case details are correct, and ...

BOK Financial

Fraud Prev & Detect Lead

Santa Fe, NM

... and process improvements. * You will review fraud attacks and industry trends to recommend ... You will reconcile fraud cases on a weekly basis, ensure critical case details are correct, and ...

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How much do fraud case processor jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for fraud case processor in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fraud Case Processor, and why are they important?

To thrive as a Fraud Case Processor, you need strong analytical skills, attention to detail, and a background in finance, accounting, or a related field. Familiarity with fraud detection software, case management systems, and possibly certifications such as Certified Fraud Examiner (CFE) are highly valued. Excellent communication, critical thinking, and problem-solving abilities help you collaborate with teams and resolve cases efficiently. These skills ensure accurate identification and resolution of fraudulent activities, protecting both the organization and its clients.

What are some common challenges a Fraud Case Processor faces when investigating potential fraud cases?

Fraud Case Processors often encounter challenges such as distinguishing between legitimate customer activity and suspicious transactions, especially when patterns are complex or evolving. They must also manage high volumes of cases while ensuring each investigation is thorough and timely. Additionally, working closely with compliance teams and sometimes law enforcement requires clear documentation and strong communication skills to ensure all findings are accurately reported and acted upon. Staying updated on the latest fraud tactics and regulatory requirements is essential for success in this dynamic role.

What does a Fraud Case Processor do?

A Fraud Case Processor is responsible for investigating and evaluating suspicious transactions or activities to determine if fraud has occurred. They review cases flagged by automated systems or reported by customers, gather relevant information, and analyze data to identify fraudulent patterns. The processor documents findings, communicates with customers or financial institutions, and recommends actions such as account holds or further investigation. This role is crucial in protecting organizations and customers from financial loss due to fraudulent activities.
More about Fraud Case Processor jobs
What job categories do people searching Fraud Case Processor jobs look for? The top searched job categories for Fraud Case Processor jobs are:
Infographic showing various Fraud Case Processor job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 92% Full Time, 4% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,494 per year, or $24.8 per hour.
Director of Fraud

Director of Fraud

PayCargo LLC

Miami, FL • On-site

Full-time

Retirement, PTO

Posted 8 days ago

Job description

About PayCargo:
Millions of shipments of goods and materials move around the world daily by land, sea, or air.
PayCargo is the world's leading online payment solution that is revolutionizing the shipping and cargo world. With a fast and efficient way to reduce costs associated with payment processing, we help improve the speed and profitability of our customers' businesses.
About the role:
The Director of Fraud is responsible for overseeing the investigation, prevention, and resolution of payment fraud cases. This role is crucial in safeguarding the organization's financial integrity and customer trust through effective fraud management strategies and compliance practices.
Duties and Responsibilities:
Fraud Investigation and Resolution:
  • Oversee the investigation of suspected credit card fraud cases reported by customers or detected through monitoring systems.
  • Review transaction data, cardholder information, and other evidence to determine the validity of fraud claims.
  • Make decisions on whether to file chargebacks or reject claims based on investigation findings.
  • Coordinate with law enforcement agencies, such as the FBI, for major fraud cases involving organized crime or crossing jurisdictions.

Fraud Prevention and Risk Management:
  • Analyze fraud trends and data to identify vulnerabilities and implement strategies to prevent future incidents.
  • Collaborate with payment networks (Visa, Mastercard, American Express etc.), merchants, and cybersecurity experts to enhance fraud detection and prevention measures.
  • Develop and update policies, procedures, and training programs to maintain compliance with regulations and best practices in fraud mitigation.
  • Familiarity with fraud detection, prevention, and management software (such as Kount and other Machine learning and AI applications)

Team Management and Oversight:
  • Coordinate with fraud analysts, investigators, and support staff responsible for day-to-day fraud operations.
  • Provide guidance, training, and mentorship to team members on fraud investigation techniques and procedures.
  • Set KPI's for fraud management and reduction, monitor metrics, and ensure adherence to service level agreements (SLAs) for fraud case resolution.
  • Partner with the VP of Compliance, Technology, Operations, Finance, and Legal team members on a risk-based approach to fraud mitigation.

Reporting and Compliance:
  • Prepare regular reports on fraud losses, case volumes, recovery rates, and other key performance indicators for executive management.
  • Ensure compliance with relevant regulations, such as the Fair Credit Billing Act and Regulation E, governing fraud investigations and consumer protection.
  • Liaise with credit bureaus and consumer protection agencies like the FTC to safeguard consumer rights and credit histories.

Continuous Improvement:
  • Stay updated on emerging fraud trends, schemes, and tactics employed by perpetrators.
  • Evaluate and implement new fraud detection tools, technologies, and industry best practices to continuously enhance the organization's fraud prevention capabilities.

You Are Likely To Succeed If You:
  • Expertise in fraud detection tools and technologies applied to online marketplaces.
  • Cargo, freight, and logistics scams knowledge a plus.
  • Proficiency in data analysis and risk assessment.
  • Ability to handle sensitive information with discretion and integrity.
  • Strong organizational and project management skills.
  • Ability to work under pressure and meet tight deadlines.

Experience and Education:
  • Bachelor's degree in Finance, Business, IT, or a related field; advanced degree preferred.
  • Minimum of 7-10 years of experience in credit card fraud prevention, risk management, or PCI compliance.
  • Strong knowledge of PCI-DSS requirements and fraud prevention methodologies.
  • Proven experience in managing and leading teams.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong communication and interpersonal skills.
  • Relevant certifications such as CFE (Certified Fraud Examiner), CISA (Certified Information Systems Auditor), or PCI-ISA (Internal Security Assessor) are highly desirable.

What We Offer:
PayCargo has been awarded a Top Workplace by the Sun Sentinel of South Florida for the last three years. Our culture and purpose drive our people to be highly engaged, working in unity towards the success of PayCargo.
Our compensation package includes a highly competitive salary and bonus plan.
We care about your well-being and personal life. We offer a vacation policy, sick policy, personal time off policy, a generous 401K match, and more.
Your success at PayCargo is determined by the impact that you are making, and how well you collaborate with the various teams you interact with. Everyone at PayCargo is empowered to take ownership to learn, self-improve, and master their skills in an environment focused on efficiency, collaboration, and purpose.
We are proud to be an equal-opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

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