Fraud Business Analyst Jobs (NOW HIRING)

Position Summary...As an Analyst, Business Analysis and Insights, you will help protect Sam's Club's eCommerce business by investigating chargeback claims, evaluating fraud risk, and supporting payment dispute resolution efforts. This role plays a key part in protecting members, reducing financial losses, and recovering revenue through data-driven decision making and collaboration with financial institutions.
About the Team
The Asset Protection Omni-Fraud, Investigations, and Risk Mitigation team helps protect Sam's Club's eCommerce business by identifying and addressing fraud across online orders, payment activity, chargebacks, and returns. The team partners with internal business stakeholders and financial institutions to investigate suspicious activity, reduce financial losses, and support a safe and trusted member experience. Through data-driven decision making and fraud investigations, the team plays a direct role in protecting revenue and improving business performance.What you'll do...Reports to: Director, eCommerce Fraud Strategy

• Review chargeback claims and order activity to determine whether disputes should be accepted or challenged based on fraud risk and available evidence.
• Investigate online transactions and analyze account, order, and payment information to support fraud and risk-related decisions.
• Compile and submit evidence packages to financial institutions to support chargeback representments and maximize recovery opportunities.
• Partner with fraud, investigations, and returns teams to identify trends, mitigate losses, and improve fraud prevention efforts.
• Meet productivity and quality goals while supporting a positive member experience and protecting business performance.

What You'll Bring...

• Experience using spreadsheets and data to organize information, identify patterns, and support business decisions.
• Strong written and verbal communication skills with the ability to clearly document findings and explain recommendations.
• Exceptional attention to detail and the ability to maintain accuracy while managing a high volume of work.
• Ability to collaborate effectively and contribute to a team-oriented environment.
• A continuous improvement mindset with a focus on identifying opportunities to streamline processes, improve efficiency, and enhance team performance.
• Experience using spreadsheets or similar tools to organize and analyze information.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Experience working independently and making decisions based on established guidelines and processes.
   

Minimum Qualifications...

• Associate's degree in Business, Analytics, Statistics, or a related field OR 1 year of experience in data analytics, project management, business, or a relevant area.

You'll Sweep Us Off Our Feet If...

• You have experience managing chargeback disputes, representments, or payment recovery processes.
• You have experience conducting fraud investigations and making risk-based decisions using transaction, account, and payment data.
• You have worked in an eCommerce environment and understand common fraud and payment dispute trends.
• You have experience partnering with financial institutions, payment processors, or card issuers to resolve disputes and mitigate losses.
• You possess advanced spreadsheet skills and experience using SQL or other data analysis tools to identify trends, improve processes, and support decision-making.

About Sam's Club Asset Protection At Sam's Club, Asset Protection plays a critical role in protecting our members, associates, assets, and business operations. Our teams use data, technology, investigative expertise, and strategic partnerships to identify risk, prevent fraud, and reduce losses across our physical and digital channels. By working collaboratively across the business, we help create a safe, trusted, and seamless experience for members while supporting the long-term growth and success of the company. The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $23.00 - $45.00*
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $23.00 - $45.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Associate's degree in Business, Analytics, Statistics, or a related field OR 1 year of experience in data analytics, project management, business, or a relevant area.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Data Analytics, Statistical programming languagesPrimary Location...2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.