Fraud Analyst Two Jobs (NOW HIRING)

Job Description:

Job Title: Fraud Analyst II

Location: Topeka, KS

Employment Type: Full-Time

About Capitol Federal

At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve.

Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.

Position Summary

The Fraud Analyst II performs highly complex research and analysis work. This position coordinates complex research and analysis used to support FIU investigations and identify and evaluate patterns of criminal activity. The Fraud Analyst II ensures compliance standards are met. This position will triage fraud cases referred to the FIU and conduct investigative efforts to resolve those cases. This position may train new personnel to the FIU.

Key Responsibilities

The responsibilities listed below represent the primary duties of this position. Additional duties may be assigned as needed.

• Compile, assess and act upon complex research to identify and evaluate patterns of crime against the Bank and its customers. Maintain and update various databases that provide data, reports or records for use and reference by analysts and investigators in support of FIU investigations.

• Analyzing transactions and reviewing account alerts across all business lines for potential Fraud, Elder Financial Exploitation/Abuse, and Identity Theft red flags.

• Conducting transaction risk analysis and monitoring.

• Prepare case referrals and alert escalations in a succinct, accurate and organized manner.

• Ensures compliance with the Identity Theft, Adult Abuse and related laws and regulations.

• Maintain the Bank Hot List, including via the review of Instant Open/Alloy application disqualifications

• Develop, test, and implement fraud prevention rules and strategies to mitigate or prevent fraud losses.

• Conduct ongoing monitoring of rule performance to ensure appropriate level of risk and positive customer experience is maintained.

• Perform other duties as assigned.

• Participate in proactive team efforts to achieve departmental and company goals.

• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. Must comply with current applicable laws, regulations and bank policies and procedures.

Experience

• A minimum of one year of experience in the FIU or similar professional experience at another financial institution is required.

• A Bachelor's degree from an accredited university may be substituted for experience. A valid driver's license is required for training and meetings with law enforcement and/or court appearances. Upon appointment or promotion from Fraud Analyst, new members must successfully complete and pass training prescribed by FIU management; such as the ACAMS, Certified Transaction Monitoring Associate; IALEIA, Foundations of Intelligence Analysis Training (FIAT) or other approved courses.

Skills

• Proficient in Advanced Excel.

• Able to use database, spreadsheet, word processing and other software programs, to record and maintain records.

• Able to learn and retain knowledge of local, state, and federal laws and regulations concerning civil and criminal remedies for fraudulent check and debit card activities.

• Able to learn and retain knowledge in depth for all debit card and ATM adjustment functions; to follow Visa and ATM network and customer privacy regulations and to limit potential liability for the organization.

• A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

Core Competencies

Successful candidates typically demonstrate the following competencies:

• Customer Focus

• Communication Skills

• Integrity and Professionalism

• Problem Solving

• Attention to Detail

• Team Collaboration

• Unconditional Ethics

Why Join Capitol Federal?

Capitol Federal offers employees a supportive workplace and opportunities for career growth.

Benefits may include:

• Competitive compensation

• Retirement and savings plans

• Flexible Spending Accounts

• Paid time off and holidays

• Employee Assistance Program

• Health, Dental, Life and Disability coverage

• Parental Leave

• Professional development opportunities

• Career Advancement Pathways

CapFed is an equal opportunity employer.