Franchise Operations Manager Jobs in Michigan (NOW HIRING)

Build a Bigger, Better, Bolder Future

Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.

Your Mission

Serves as a business consultant to assigned franchise owners (franchisees), or candidates applying to become franchisees, to assist in the achievement of operational excellence. Maintains an ongoing liaison between the company and franchisees or candidates requesting consideration to become a franchisee with area of responsibility. Provide tools, counsel, and advises either directly or through functional experts, to franchisees in all aspects of their business and store operations, including food and labor cost control; expense control; overall financial analysis; safety and sanitation; product quality control; training; customer relations; marketing; development; and supply chain. Successful execution of the job's responsibilities will be reflected in improving sales trends, increasing franchisee and corporate profitability, acceptable and improving operational execution, franchisee participation in corporate programs and similar demonstrations of overall business improvement and customer service.

How You'll Make An Impact

• Serves as liaison between corporate departments and franchise owner and candidates requesting consideration to become franchisees for assigned markets.

• Establishes and maintains effective working relationships with corporate departments such as company operations, marketing, real estate, finance/accounting and human resources, to ensure integration of business functions.

• Provides support to franchisees and candidates requesting consideration to become franchisees in site development, training, operations, marketing, financial services, and overall understanding of the company.

• Oversees and reports on any changes to the market conditions of assigned region, such as, site selection, competition, activities of store LSM and nearby competitors, and external changes (traffic, urban area, etc.). Makes recommendations to improve upon any change in the market condition.

• Assists franchisees and candidates requesting consideration to become franchisees, in reviewing business plans.

• Analyzes and interprets financial data to identify areas of improvement or development and to assess the effectiveness of operations development.

• Provides effective training and communications to franchisees and their staff, on an ongoing basis, to help support customer satisfaction and communicates with candidates requesting consideration to become a franchisee on a regular basis.

• Guides and enables franchisees on consistently meeting or exceeding all company quality standards by conducting onsite business reviews and operational evaluations. Make recommendations to improve franchise overall success. Provides the appropriate tools as necessary to the franchisees to promptly resolve out-of-specification issues. Continuously guides the franchisee through providing follow-up visit reports documenting highlights of operations, areas of opportunity for improvement and recommendations as necessary.

• Assists franchisees in the implementation and review of all company related training programs.

• Maintains appropriate documentation for all assigned franchisees and candidates requesting consideration to become franchisees.

• Oversee and assists franchisees in coordinating the activities of re-opening, new store grand openings, remodeling, relocating, closing, or operating of a store and informs inquirers of the company procedures.

• Maintains regular communication with Director to appraise of all pertinent issues.

• Travel to and within area of support to fully understand market dynamics, isolate new development opportunities, and assist current franchises with their specific needs.

• Provides leadership and direction to colleagues. Encourages a high level of team spirit and sets a positive example for colleagues and recruits.

• Assists with training, post-opening training and ongoing training programs as needed.

• Aids in developing materials and making presentation at special meetings as requested.

• Assists as needed the sourcing/purchasing, quality assurance, and distribution teams in monitoring product availability, quality, consistency, and distribution efficiencies.

• Performs other franchise support or recruiting activities as required.

Who You Are

• Bachelor's degree in business, marketing or related field, or equivalent work experience.

• Four years previous restaurant/retail management experience

• Strong relationship, team building and communication (written and verbal) skills.

• Demonstrated planning, analytical, problem-solving, and decision-making skills.

• Basic proficiency with the MS Office Suite (notably MS Word, MS Excel, and MS PowerPoint).

• Ability to travel by airplane and automobile to visit franchisees and inquirers.

• Requires mode of transportation to travel locally to office, stores, and/or other company locations.

• Ability to lift and move up to 55 pounds and the ability to reach and move items from as high as six (6) feet and as low as six (6) inches off the ground.

• Ability to understand direction, instructions, and product specifications.

Preferred Knowledge, skills, and abilities:

• Little Caesars operation experience (a certified little Caesars training manager or region manager with a proven record of profitability).

• Multi-unit management experience.

• Point of Sale system experience.

• Knowledge of legal and other issues related to franchising.

Where You'll Work:

• Travel away from home up to 50% of the time, usually travelling alone and may work extended workweeks due to distance of working location or other business needs.

• Works in-store as required assisting, training, demonstrating, or advising.

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