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Forwarding Agent Jobs (NOW HIRING)

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Purchasing Agent

Castroville, CA · On-site

Obtains requirements by verifying, preparing, and forwarding purchase orders; verifies receipt of items; authorizes payment. Purchasing Agent Job Duties: Verifies purchase requisitions by comparing ...

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$66.9K

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How much do forwarding agent jobs pay per year?

As of Jun 5, 2026, the average yearly pay for forwarding agent in the United States is $66,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What are some typical challenges a Forwarding Agent faces when coordinating international shipments?

Forwarding Agents often encounter challenges such as navigating complex customs regulations, managing documentation for different countries, and handling unexpected delays due to weather or port congestion. They must ensure all paperwork is accurate and submitted on time to avoid costly holdups. Effective communication with clients, carriers, and customs officials is essential, making strong organizational and problem-solving skills vital for success in this role.

What are the key skills and qualifications needed to thrive as a Forwarding Agent, and why are they important?

To thrive as a Forwarding Agent, you need strong organizational skills, knowledge of logistics and international shipping regulations, and typically a background in supply chain management or a related field. Familiarity with freight management software, customs documentation systems, and sometimes certifications like IATA or FIATA is common. Excellent communication, problem-solving, and negotiation skills help build relationships with clients and carriers and resolve shipment issues efficiently. These skills are crucial to ensure smooth, compliant, and cost-effective movement of goods across borders.

What is the difference between Forwarding Agent vs Customs Broker?

AspectForwarding AgentCustoms Broker
CredentialsTypically requires logistics or freight forwarding certificationsRequires customs brokerage license and specific certifications
Work EnvironmentWorks with shipping companies, warehouses, and transport providersWorks closely with customs authorities and import/export documentation
Employer & IndustryFreight forwarding companies, shipping linesCustoms agencies, import/export firms

While both roles facilitate international shipments, a Forwarding Agent manages the overall logistics and transportation, whereas a Customs Broker specializes in clearing goods through customs. Understanding these differences helps businesses choose the right professional for their shipping needs.

What are forwarding agents?

Forwarding agents, also known as freight forwarders, are professionals or companies that organize shipments for individuals or businesses to get goods from the manufacturer or producer to a market, customer, or final point of distribution. They arrange the transportation of goods, handle necessary documentation, and coordinate with carriers like shipping lines, airlines, and trucking companies. Forwarding agents help simplify the complex process of international shipping by managing customs clearance, freight charges, insurance, and logistics on behalf of their clients.
More about Forwarding Agent jobs
What states have the most Forwarding Agent jobs? States with the most job openings for Forwarding Agent jobs include:
What job categories do people searching Forwarding Agent jobs look for? The top searched job categories for Forwarding Agent jobs are:
Forwarding Agent jobs near you
Infographic showing various Forwarding Agent job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 1% As Needed, 88% Full Time, 5% Part Time, 4% Temporary, and 1% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $66,913 per year, or $32.2 per hour.

Freight Forwarding Operations & Customer Service Agent

DP World

Charlotte, NC • On-site

$15 - $20.25/hr

Full-time

Posted 6 days ago

DP World rating

5.2

Company rating: 5.2 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

328th of 337 rated logistics

Job description

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
The Freight Forwarding Operations and Customer Service Agent-Ocean will build and maintain strong relationships with key customers, addressing their concerns, resolving issues and ensuring their satisfaction.  Continuously assess customer needs, market trends and competitors to enhance service offerings and maintain a competitive edge. 

KEY ACCOUNTABILITIES

  • Manage file creation and all services associated with freight forwarding and logistics
  • Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided
  • Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
  • Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
  • Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
  • Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
  • Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
  • Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
  • Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload

QUALIFICATIONS, EXPERIENCE & SKILLS

  • Graduate in any field
  • At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
  • Freight Forwarding experience is mandatory

 

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. 

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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