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Forward Facing Jobs (NOW HIRING)

Baptist Health

Executive Assistant

Louisville, KY · On-site

This position is forward-facing and interacts with a variety of customers, both internal and external. Requirements: Associate degree desired but will consider strong, relevant administrative work ...

Baptist Health

Executive Assistant

Louisville, KY · On-site

This position is forward-facing and interacts with a variety of customers, both internal and external. Requirements: Associate degree desired but will consider strong, relevant administrative work ...

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Forward Facing information

What are the key skills and qualifications needed to thrive in a forward-facing (customer-facing) role, and why are they important?

To thrive in a forward-facing role, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or relevant customer service experience. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) software, and communication tools is often required. Outstanding active listening, patience, and conflict resolution skills help individuals excel in these positions. These capabilities are crucial for building positive customer relationships, resolving issues efficiently, and representing the organization effectively.

What is the difference between Forward Facing vs Customer Service Representative?

AspectForward FacingCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRetail stores, hospitality, healthcare, or service industriesCall centers, retail, banking, and service sectors
Employer & Industry UsageCommon in retail, hospitality, healthcare, and transportationCommon in retail, banking, telecom, and service industries

Forward Facing roles involve direct interaction with customers in various settings like retail or healthcare, focusing on providing assistance and information. Customer Service Representatives primarily handle inquiries and support via phone, email, or in-person, often within call centers or retail environments. While both roles require strong communication skills and customer focus, Forward Facing positions often involve more hands-on, in-person engagement, whereas Customer Service Representatives may work more behind the scenes or remotely.

What does a typical day look like for someone in a forward-facing customer service role?

A typical day in a forward-facing customer service role involves interacting directly with clients or customers, addressing their inquiries, resolving issues, and providing product or service information. You can expect to spend a significant portion of your day communicating via phone, email, or in-person, often collaborating with internal teams to ensure customer satisfaction. The role requires adaptability and strong problem-solving skills, as you may encounter unexpected challenges that require quick thinking and professionalism. Building rapport with customers and representing the company in a positive light are key aspects of the job.

What are 'Forward Facing' jobs?

'Forward Facing' jobs refer to roles that involve direct interaction with customers, clients, or the public. These positions typically require strong communication and interpersonal skills, as employees represent the organization and address inquiries, provide support, or facilitate services. Examples include customer service representatives, sales associates, receptionists, and front desk staff. The main goal of forward facing roles is to create positive experiences for clients and help meet their needs efficiently.
More about Forward Facing jobs
What states have the most Forward Facing jobs? States with the most job openings for Forward Facing jobs include:
What job categories do people searching Forward Facing jobs look for? The top searched job categories for Forward Facing jobs are:
Forward Facing jobs near you
Infographic showing various Forward Facing job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 86% Full Time, 6% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.
Dedicated Regional Company Driver - CDL A - Tanker Driver

Dedicated Regional Company Driver - CDL A - Tanker Driver

Altom Transport

East Chicago, IN • On-site

$1K - $1K/wk

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Altom Transport rating

7.2

Company rating: 7.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

About Altom TransportDrive Dedicated. Be Home More. Stay Safe.

Altom Transport is hiring Regional Dedicated CDL A Tanker Drivers out of our Hammond, IN Terminal. This role is built for drivers who want consistent lanes, reliable customers, and predictable home time—without sacrificing pay or professionalism.

Why Drive with Altom?

We’re a family-owned carrier specializing in the safe transport of bulk liquid chemicals and petroleum products across the U.S. and Canada. With a modern fleet and a safety-first culture, we focus on doing things the right way—every time.

Choose Your Driving Option

What You’ll Get

  • Dedicated Regional Lanes
  • Home every 3–5 days
  • Consistent freight & customer base
  • Late-model, well-maintained equipment
  • Strong safety culture with real support
Key Responsibilities
  • Safely operate tanker trucks transporting bulk liquid materials
  • Load and unload using hoses, pumps, and valves with strict safety protocols
  • Conduct and document pre- and post-trip inspections
  • Maintain accurate trip records, logs, and inspection reports
  • Communicate professionally with dispatchers and customers
  • Adhere to DOT, EPA, and all applicable safety and regulatory guidelines
  • Represent Altom with professionalism during customer interactions

Requirements

Altom Transport has a rigorous safety program that encompasses our onboarding process and new hire training within our safety department as well as mandatory quarterly safety meetings throughout our fleet. Our goal is to provide the best possible service to our customers, while providing all our drivers and employees with the tools and support necessary to be safe and professional employees on the public highways. Altom Transport utilizes the following “best practices” for hiring and managing the safety of our employees:

  • Valid CDL Class A License
  • Must hold a current X endorsement (Hazmat + Tanker)
  • Tanker Endorsement (N) – Required
  • Hazmat Endorsement (H) – Preferred (must obtain within 90 days of hire; assistance available)
  • TWIC Card – Preferred (or must obtain after hire)
  • Minimum 2 years of verifiable tanker driving experience within the last 5 years
  • At least 23 years of age
  • Clean MVR and strong safety record
  • No DUI/OWI on record within the last 5 years
  • Cannot be prohibited in the FMCSA Drug & Alcohol Clearinghouse
  • No at fault/preventable fatal or rollover accident in the last 5 years
  • No more than 2 moving violations in the last 3 years
  • No more than 2 CSA moving violations in the last 18 months
  • No falsification on the driver’s application
  • Able to pass DOT physical, drug screening, and background check
  • 1-week minimum new hire in-person training
  • Quarterly mandatory safety meetings
  • HM 232 Compliance & Emergency Response Plan provided
  • General Awareness testing in accordance with 49 CFR 172-Part H
  • Drug & Alcohol Policy & DOT Compliance required
  • Forward-facing cameras on all Altom and contractor equipment
  • All company equipment is governed
  • Incident & Accident Investigation Program (driver reporting & injury investigations)
  • RCMS Certified / HSE policy compliance
  • PPE provided with replacement policy guidelines
  • Dependable, safety-minded, and capable of working independently
  • Willing to work flexible schedules, including 24/7 operations if needed
Safety is Non-Negotiable
  • 1-week in-person training
  • Quarterly safety meetings
  • Forward-facing cameras & governed equipment
  • PPE provided
  • Full compliance with DOT & FMCSA standards

Benefits

  • 401(k) with company match (Day 1)
  • Blue Cross Blue Shield (medical, dental, vision)
  • Paid time off + holidays
  • Safety bonuses
  • Boot reimbursement
  • Up to $2,400 HSA contribution
  • Paid training