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Forward Facing Jobs in California (NOW HIRING)

Grand Food Inc

Accounting Clerk

Hayward, CA · On-site

$21.25 - $27.25/hr

The Accounting Clerk is a full-time, forward facing position and will be initially trained in Accounts Receivables and Accounts Payables roles. You will participate in accounting billing and ...

Grand Food

Accounting Clerk

Hayward, CA

$21.25 - $27.25/hr

The Accounting Clerk is a full-time, forward facing position and will be initially trained in Accounts Receivables and Accounts Payables roles. You will participate in accounting billing and ...

Figma

Forward Deployed Engineer

San Francisco, CA · On-site +1

Forward Deployed Engineers at Figma sit at the intersection of engineering, product, and our most ... Provide hands-on implementation support for Make Local and related developer-facing workflows ...

Figma

Forward Deployed Engineer

San Francisco, CA · On-site

Forward Deployed Engineers at Figma sit at the intersection of engineering, product, and our most ... Experience in a customer-facing technical role such as Software Engineer, Solutions Engineer ...

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Forward Facing information

What is a forward facing job?

'Forward Facing' jobs refer to roles that involve direct interaction with customers, clients, or the public. These positions typically require strong communication and interpersonal skills, as employees represent the organization and address inquiries, provide support, or facilitate services. Examples include customer service representatives, sales associates, receptionists, and front desk staff. The main goal of forward facing roles is to create positive experiences for clients and help meet their needs efficiently.

What does a forward facing employee do?

A typical day in a forward-facing customer service role involves interacting directly with clients or customers, addressing their inquiries, resolving issues, and providing product or service information. You can expect to spend a significant portion of your day communicating via phone, email, or in-person, often collaborating with internal teams to ensure customer satisfaction. The role requires adaptability and strong problem-solving skills, as you may encounter unexpected challenges that require quick thinking and professionalism. Building rapport with customers and representing the company in a positive light are key aspects of the job.

What skills and qualifications are needed for a forward facing role?

To thrive in a forward-facing role, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or relevant customer service experience. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) software, and communication tools is often required. Outstanding active listening, patience, and conflict resolution skills help individuals excel in these positions. These capabilities are crucial for building positive customer relationships, resolving issues efficiently, and representing the organization effectively.

What is the difference between Forward Facing vs Customer Service Representative?

AspectForward FacingCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRetail stores, hospitality, healthcare, or service industriesCall centers, retail, banking, and service sectors
Employer & Industry UsageCommon in retail, hospitality, healthcare, and transportationCommon in retail, banking, telecom, and service industries

Forward Facing roles involve direct interaction with customers in various settings like retail or healthcare, focusing on providing assistance and information. Customer Service Representatives primarily handle inquiries and support via phone, email, or in-person, often within call centers or retail environments. While both roles require strong communication skills and customer focus, Forward Facing positions often involve more hands-on, in-person engagement, whereas Customer Service Representatives may work more behind the scenes or remotely.

What are popular job titles related to Forward Facing jobs in California?

For Forward Facing jobs in California, the most frequently searched job titles are:

What job categories do people searching Forward Facing jobs in California look for?

The top searched job categories for Forward Facing jobs in California are:

Forward Facing jobs near you
Infographic showing various Forward Facing job openings in California as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Medical Office Admin (Patient Care Rep/Front Desk)

Vivo HealthStaff

Pleasanton, CA • On-site

$25 - $30/hr

Full-time

Medical

Re-posted 28 days ago

Job description

Medical Office AdministratorLocation: Pleasanton, CAFull-Time | Health Insurance & Benefits IncludedAbout the RoleWe are seeking a friendly, detail-oriented, and tech-savvy Medical Office Administrator to join an established medical practice in Pleasanton, CA. This is a forward-facing role that serves as the first point of contact for patients, helping ensure a smooth, welcoming, and efficient office experience.Key ResponsibilitiesGreet and check in patients in a professional and courteous mannerSchedule appointments and manage provider calendarsVerify insurance eligibility and collect co-paysMaintain accurate patient records in the electronic medical record (EMR) systemAnswer and route phone calls, emails, and patient inquiriesCoordinate referrals and communicate with other healthcare providersSupport billing and administrative processes as neededMaintain a clean, organized front office environmentRequired QualificationsMinimum 1 year of experience in a forward-facing office or retail/customer service roleStrong attention to detail and organizational skillsComfortable using computers, EMR systems, and office software (tech-savvy)Excellent communication and interpersonal skillsSpanish bilingual (highly preferred)Preferred QualificationsCNA (Certified Nursing Assistant) or Medical Assistant backgroundFamiliarity with navigating the American healthcare system (insurance, referrals, authorizations, etc.)Language (Spanish, Cantonese, Mandarin, etc)BenefitsHealth insuranceCompetitive compensationSupportive team environmentOpportunities for growth within the practice
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About Vivo HealthStaff

Sourced by ZipRecruiter

Vivo HealthStaff provides permanent recruitment services for both clinical and administrative positions in the healthcare sector. Over the past 2 years, our clients have seen a 98% retention rate with Vivo HealthStaff placements.

Industry

Health care and social assistance

Company size

11 - 50 Employees

Headquarters location

Dublin, CA, US

Year founded

2016

Social media

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