Flexible Performance Monitoring Jobs (NOW HIRING)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

LOB Description:

• Support performance engineering, and release readiness activities for business-critical applications
• Leverage AI and Copilot technologies to automate test design, script generation, reporting, analysis, and other manual testing activities to improve team efficiency
• Identify opportunities to implement AI-driven automation solutions that reduce testing effort and improve delivery quality.

LOB Responsibilities:

• Independently managing tasks (LRE scripting, test strategy & planning, testing, monitoring, profiling, reporting) from project initiation to completion.
• Leading performance defect triage meetings and driving solutions.
• Coordinating with team members and external stakeholders for root cause analysis of issues and performance bottlenecks.
• Possessing in-depth knowledge of specific technologies within the line of business (LOB) domain.
• Demonstrating expert-level communication skills.

Job Description:
This job is responsible for testing and delivering complex software requirements to accomplish business outcomes, ensuring the testing strategy and processes are well-defined and continuously improved. Key responsibilities include establishing a test and automation strategy, creating common test frameworks, defining and managing test processes including test data generation, defect management and reporting. Job expectations include understanding and implementing internal/external mandate, ensuring compliance requirements are met on all levels of test environments, and manages traceability.

Responsibilities:

• Creates and optimizes test processes including defect management and reporting
• Creates and optimizes test automation frameworks and use of test automation tools
• Leads test planning for complex features that span across the platform or multiple teams
• Creates a test automation strategy across the application stack (UI, API, and Backend, etc.)
• Ensures alignment and sign off for test cases from business and other stakeholders
• Manages test execution and resolves, communicates or escalates any issues that may result in test plan variance
• Designs test data and ensure data compliance requirements are met on all levels of test environments

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner's mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• Strong experience in Performance Testing and/or Performance Engineering for large-scale enterprise applications.
• Proficient in LoadRunner VuGen 12.x or later, with advanced scripting expertise beyond basic record-and-playback functionality.
• Hands-on experience developing performance test scripts using HTTP/HTML, Web Services, MQ, Java, and TruClient protocols.
• Experience developing performance test strategies, test plans, workload models, UI/API/MQ scripts, scenarios, and comprehensive test reports.
• Experience conducting non-functional testing, including load, stress, endurance, scalability, capacity, and resilience testing.
• Ability to understand complex business processes and design effective performance test scenarios, workloads, and execution strategies.
• Strong knowledge of application performance monitoring (APM), diagnostic, and profiling tools such as Dynatrace, AppDynamics, HP Diagnostics, Splunk, and Oracle AWR reports, including analyzing and reporting system and application performance metrics across Windows and Linux environments.
• Strong understanding of software development and architecture concepts, including Java/JEE, .NET, distributed systems, enterprise integration patterns, code analysis, and three-tier architectures.
• Strong analytical, troubleshooting, and triage leadership skills, including ownership of issue resolution, facilitation of troubleshooting sessions, coordination across teams, and delivery of clear and effective communications.
• Experience collaborating with business, development, architecture, infrastructure, database, and DevOps teams to identify and resolve performance bottlenecks.
• Excellent verbal, written, presentation, and stakeholder management skills, with the ability to communicate technical findings, performance risks, recommendations, and remediation plans effectively to both technical and non-technical stakeholders, including executive leadership.
• Flexibility to support global teams, including BACI-aligned work schedules as needed.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline, or equivalent professional experience.

Desired Qualifications:

• Practical experience with Agile tools and methodologies, including Horizon JIRA and Horizon Confluence.
• Self-motivated with the ability to identify critical concerns that require escalation to management for resolution.
• Strong results-driven mindset with a positive and proactive approach.
• Proven expertise in diagnosing and resolving complex technical issues.
• Experience leveraging Microsoft Copilot, GitHub Copilot, or other AI-assisted tools to improve testing efficiency, automate repetitive tasks, generate scripts, analyze test results, and enhance reporting.
• Demonstrated interest in AI-driven automation and applying Generative AI solutions within the software testing lifecycle.

Skills:

• Analytical Thinking
• Business Acumen
• Influence
• Technical Strategy Development
• Test Engineering
• Automation
• Collaboration
• Solution Delivery Process
• Solution Design
• Stakeholder Management
• Agile Practices
• Application Development
• Architecture
• DevOps Practices
• User Experience Design

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101), US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)Pay and benefits informationPay range$98,000.00 - $141,600.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.